シャドーイング練習: Entrenamiento de CALL CENTER: expresiones en inglés que te ayudarán a quedar contratado hoy - YouTubeで英語スピーキングを学ぶ
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what is going on angels of call centers in today's lesson
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what is going on angels of call centers in today's lesson
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you will see me applying to a call center let's get started
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how may i help you so i already have my headset my webcam is on
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and my tie this is super important because first impression counts all right
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so right now i have a job interview i'm not going
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to be displaying the name of this interviewer right now but
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if you stay all the way through the video you will
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see who is the recruiter what's the name of the company how much money i'm going to make
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and obviously i'm going to be teaching you how can you
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get yourself hired in a call center as well all right
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so my interview is about to start in 10 minutes
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so let's see what happens in the meantime i am going
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to be you know putting myself a little bit good looking
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i'm shaking right now you see how am i shaking that's why we need to have some sip of water
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small sips right small sips perfect all right
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so i will start by asking you a couple basic questions really just to get them out of the way
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and then we'll get to know you a little bit further from there so
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if you were offered the position how soon would you be
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able to start as soon as possible i can start on monday
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if you need me or tomorrow
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if you need me reliable transportation to get to for more um i i can think about it
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but i'm i will be relocating in order for me to get closer to to the job okay
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so you do moving from liquid yeah yeah no problem i don't have any problem with
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that okay is there anything we would need to be aware of
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while making your schedule um not really i'm i'm 100 available
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and one that's why um i'm applied for this position
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because you guys also requested that right on your on your posting yes yes
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and then if you were asked to travel to another location to cover shift train
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or balance staffing with 30 miles max from your home not not a problem about
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that okay all right do you want to tell me a little bit about you sure indeed i'm originally from Nicaragua.
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I was born and raised there.
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And I have some experience already in sales, right?
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I have worked for different companies, Concentric, for example.
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And I was working for Microsoft, for example, right?
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I was in the technical support area.
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And the main idea over there was to help customers and help them with technology,
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but at the same time trying to sell packages like a Microsoft
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or storage right but also my last experience was
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when I was working at English online academy
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and the main idea over there was to generate leads to look for prospects
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and then offer them the book
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that they were selling they were selling a book about how to get yourself hired in call centers
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and the main idea is to overcome customers,
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you know, rebuttals to overcome customer situations and give them the best,
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you know, offer possible according to their needs.
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Right.
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I'm pretty aware of the aware of the skills,
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aware of the requirements you guys need.
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And I think I'm going to be a really good asset for the company.
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That's great.
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Yeah.
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It definitely sounds like you've done a lot different things whether
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it's just sales generals generating leads um troubleshooting troubleshooting packaging uh educating education um great
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so what are you looking to get out of the next company
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that you work with what do you want us to do
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for you i'm looking for job stability that's number one thing
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um i'm looking for a place where i can grow professionally where i can learn more things
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and technology it's pretty much the fill is the industry where it's heading towards
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that the the type of things that I would like to accomplish in life.
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Right.
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In the sales environment, what would you say is your biggest internal motivation to reach goals that you're given?
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Um, I'm very self, uh,
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discipline motivated every single time that there is a target.
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I think about the target and I do my best to reach the target.
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And you know, there are different ways for you to reach a target.
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If it, if it doesn't work in one way,
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it should be working another way.
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Right.
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And I'm very optimistic.
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I want to I want to see myself as a very optimistic guy.
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When I was working, for example,
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at retention, retention is sometimes you have good days,
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sometimes you have bad days.
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But even though you have a bad day,
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you need to think about,
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OK, this is just another day.
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Just clean yourself, you know,
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get get smell some fresh air.
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Right.
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And then give yourself another opportunity to start again.
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Nothing's going to, I mean,
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it's part of the process.
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You're learning every single lesson.
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There's never a failure.
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It's just a lesson.
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You learn from your mistakes.
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You learn from the lessons.
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And the most important part is to get the feedback,
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is to get the idea and do it better next time.
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Absolutely.
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I'm with you on that.
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Do you have any questions for me?
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When I'm going to start?
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So we would have a second interview
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and then the store manager makes the final hiring decision and we usually we wrap it up within a week.
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Okay.
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Any suggestion, any feedback, any feedback?
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What else should I improve?
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I don't know.
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No, I feel like everything you're,
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I mean, I feel like you have a very realistic approach on sales.
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You've been doing this for a while, it sounds like.
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So I feel like everything you're saying,
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you'd be able to, you know,
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come in here and just learn wireless side of things.
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And, you know, you definitely seem coachable.
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I say that's the biggest thing I think coming into any,
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we're coming into this industry.
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There's always a lot to learn.
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So I think the biggest thing is just come in with an open mind,
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ready to learn, ready to be coached.
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But you know, you seem to be,
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that's usually my advice that I would give to people,
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but you seem to be on that already.
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A couple of things I always like to go over before moving forward is pay and benefit information.
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I just like to be transparent about that.
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Thank you.
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The way that that works for us is we have a base pay plus monthly bonuses.
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When you average it all out,
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average sellers make between $20 to $23 an hour.
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Top sellers are making an exceeding $30.
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The breakdown of it is the base pay is $15 an hour plus monthly bonuses.
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So it's not a sales job where it's strictly commissioned.
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You do have that hourly base pay of $15 an hour.
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But the biggest part of how you'll get paid is through those bonuses yeah the way
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that that works is we measure the gross profit of everything
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that you sell from the first to the very end of
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the month basically the more you sell the higher of a percentage you'll get of what you sold
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that month yeah um we also does
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that make sense to you yeah absolutely i actually read the on your job description
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that information and it's pretty much what I was expecting
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because I'm looking as well an opportunity where I know I have a base salary
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but besides that I can make more on making commissions yeah absolutely any other questions about
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that or anything else I'm super excited being honest with you
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and I appreciate the fact that you just read my resume
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and I'm happy I'm really excited I'm looking forward to see you in another meeting
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or to see the the general manager next time yeah well
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I would love to schedule you for a second interview now
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if that's something you'd be interested in yeah yeah we can go ahead
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and do it yep absolutely great
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so our store manager free um let's see are you free
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on monday at all yeah i'm i'm okay with monday okay we could do monday at
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how about 1 30 would
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that work for you yeah absolutely no doubt about it okay
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are you going to send me the uh the link i sure am yeah
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so i will send you another calendar invite to your email
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for monday at 1 30 i'll put your phone number i will put number so
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if something comes up connecting you guys can contact each other
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directly um then i'll put the zoom link in the body of the email
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and then if you think of any other questions
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or something comes up
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and you need to reschedule feel free to reach out i'm
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happy to help i'm gonna be there monday 1 30 all
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right sounds good i will send you the new zoom link
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momentarily thank you all right bye all right bye bye take care
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and that was the job interview
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so let's see what happens next monday we're gonna have a job interview again
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and um what do you guys think did i rock it
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how may i help you yeah i bought a product from you guys
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and it's broken but it's still under warranty okay i'm going to put you on hold for a moment
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このビデオで話す練習をする理由は？
コールセンターの面接を通じて、英語を学ぶことは非常に有効です。このビデオでは、話すスキルを向上させるための具体的な文脈が提供されます。面接という実際のシナリオをもとに、英語を学ぶことで、リアルなコミュニケーション能力を養成することが可能です。視聴者は、英語での表現力や自信を高めることができ、YouTubeで英語学習を効果的に行う上での材料となります。
文法と文脈における表現
このビデオには、日常の会話やビジネスコミュニケーションで使える重要な文の構造が含まれています。以下は、その中で特に注目すべき3つの表現です。
- 「How may I help you?」 - お客様に丁寧に声をかける基本的な表現。職場での第一声として重要です。
- 「I am 100% available」 - 自分の可用性を明確にする表現。雇用者に対する責任感を示します。
- 「I will be relocating」 - 転居の意図を伝える際の一般的なフレーズ。これにより、柔軟性をアピールすることが可能です。
これらの表現を使いこなすことは、IELTS スピーキング対策にも役立ちます。
一般的な発音の罠
このビデオで注意が必要な発音やアクセントがあります。特に、「reliable」や「transportation」のような複雑な単語は、発音が難しいため、慎重に練習する必要があります。また、話者のアクセントにも注意を払いましょう。異なる地域の英語を聞くことで、リスニング力を高めるだけでなく、自分の発音も洗練されます。shadowspeakを用いたシャドウイングによって、これらの言葉を正確に模倣することが得られるでしょう。
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。