Практика Shadowing: Entrenamiento de CALL CENTER: expresiones en inglés que te ayudarán a quedar contratado hoy - Изучайте разговорный английский с YouTube

what is going on angels of call centers in today's lesson

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what is going on angels of call centers in today's lesson

you will see me applying to a call center let's get started

how may i help you so i already have my headset my webcam is on

and my tie this is super important because first impression counts all right

so right now i have a job interview i'm not going

to be displaying the name of this interviewer right now but

if you stay all the way through the video you will

see who is the recruiter what's the name of the company how much money i'm going to make

and obviously i'm going to be teaching you how can you

get yourself hired in a call center as well all right

so my interview is about to start in 10 minutes

so let's see what happens in the meantime i am going

to be you know putting myself a little bit good looking

i'm shaking right now you see how am i shaking that's why we need to have some sip of water

small sips right small sips perfect all right

so i will start by asking you a couple basic questions really just to get them out of the way

and then we'll get to know you a little bit further from there so

if you were offered the position how soon would you be

able to start as soon as possible i can start on monday

if you need me or tomorrow

if you need me reliable transportation to get to for more um i i can think about it

but i'm i will be relocating in order for me to get closer to to the job okay

so you do moving from liquid yeah yeah no problem i don't have any problem with

that okay is there anything we would need to be aware of

while making your schedule um not really i'm i'm 100 available

and one that's why um i'm applied for this position

because you guys also requested that right on your on your posting yes yes

and then if you were asked to travel to another location to cover shift train

or balance staffing with 30 miles max from your home not not a problem about

that okay all right do you want to tell me a little bit about you sure indeed i'm originally from Nicaragua.

I was born and raised there.

And I have some experience already in sales, right?

I have worked for different companies, Concentric, for example.

And I was working for Microsoft, for example, right?

I was in the technical support area.

And the main idea over there was to help customers and help them with technology,

but at the same time trying to sell packages like a Microsoft

or storage right but also my last experience was

when I was working at English online academy

and the main idea over there was to generate leads to look for prospects

and then offer them the book

that they were selling they were selling a book about how to get yourself hired in call centers

and the main idea is to overcome customers,

you know, rebuttals to overcome customer situations and give them the best,

you know, offer possible according to their needs.

Right.

I'm pretty aware of the aware of the skills,

aware of the requirements you guys need.

And I think I'm going to be a really good asset for the company.

That's great.

Yeah.

It definitely sounds like you've done a lot different things whether

it's just sales generals generating leads um troubleshooting troubleshooting packaging uh educating education um great

so what are you looking to get out of the next company

that you work with what do you want us to do

for you i'm looking for job stability that's number one thing

um i'm looking for a place where i can grow professionally where i can learn more things

and technology it's pretty much the fill is the industry where it's heading towards

that the the type of things that I would like to accomplish in life.

Right.

In the sales environment, what would you say is your biggest internal motivation to reach goals that you're given?

Um, I'm very self, uh,

discipline motivated every single time that there is a target.

I think about the target and I do my best to reach the target.

And you know, there are different ways for you to reach a target.

If it, if it doesn't work in one way,

it should be working another way.

Right.

And I'm very optimistic.

I want to I want to see myself as a very optimistic guy.

When I was working, for example,

at retention, retention is sometimes you have good days,

sometimes you have bad days.

But even though you have a bad day,

you need to think about,

OK, this is just another day.

Just clean yourself, you know,

get get smell some fresh air.

Right.

And then give yourself another opportunity to start again.

Nothing's going to, I mean,

it's part of the process.

You're learning every single lesson.

There's never a failure.

It's just a lesson.

You learn from your mistakes.

You learn from the lessons.

And the most important part is to get the feedback,

is to get the idea and do it better next time.

Absolutely.

I'm with you on that.

Do you have any questions for me?

When I'm going to start?

So we would have a second interview

and then the store manager makes the final hiring decision and we usually we wrap it up within a week.

Okay.

Any suggestion, any feedback, any feedback?

What else should I improve?

I don't know.

100

No, I feel like everything you're,

101

I mean, I feel like you have a very realistic approach on sales.

102

You've been doing this for a while, it sounds like.

103

So I feel like everything you're saying,

104

you'd be able to, you know,

105

come in here and just learn wireless side of things.

106

And, you know, you definitely seem coachable.

107

I say that's the biggest thing I think coming into any,

108

we're coming into this industry.

109

There's always a lot to learn.

110

So I think the biggest thing is just come in with an open mind,

111

ready to learn, ready to be coached.

112

But you know, you seem to be,

113

that's usually my advice that I would give to people,

114

but you seem to be on that already.

115

A couple of things I always like to go over before moving forward is pay and benefit information.

116

I just like to be transparent about that.

117

Thank you.

118

The way that that works for us is we have a base pay plus monthly bonuses.

119

When you average it all out,

120

average sellers make between $20 to $23 an hour.

121

Top sellers are making an exceeding $30.

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The breakdown of it is the base pay is $15 an hour plus monthly bonuses.

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So it's not a sales job where it's strictly commissioned.

124

You do have that hourly base pay of $15 an hour.

125

But the biggest part of how you'll get paid is through those bonuses yeah the way

126

that that works is we measure the gross profit of everything

127

that you sell from the first to the very end of

128

the month basically the more you sell the higher of a percentage you'll get of what you sold

129

that month yeah um we also does

130

that make sense to you yeah absolutely i actually read the on your job description

131

that information and it's pretty much what I was expecting

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because I'm looking as well an opportunity where I know I have a base salary

133

but besides that I can make more on making commissions yeah absolutely any other questions about

134

that or anything else I'm super excited being honest with you

135

and I appreciate the fact that you just read my resume

136

and I'm happy I'm really excited I'm looking forward to see you in another meeting

137

or to see the the general manager next time yeah well

138

I would love to schedule you for a second interview now

139

if that's something you'd be interested in yeah yeah we can go ahead

140

and do it yep absolutely great

141

so our store manager free um let's see are you free

142

on monday at all yeah i'm i'm okay with monday okay we could do monday at

143

how about 1 30 would

144

that work for you yeah absolutely no doubt about it okay

145

are you going to send me the uh the link i sure am yeah

146

so i will send you another calendar invite to your email

147

for monday at 1 30 i'll put your phone number i will put number so

148

if something comes up connecting you guys can contact each other

149

directly um then i'll put the zoom link in the body of the email

150

and then if you think of any other questions

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or something comes up

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and you need to reschedule feel free to reach out i'm

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happy to help i'm gonna be there monday 1 30 all

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right sounds good i will send you the new zoom link

155

momentarily thank you all right bye all right bye bye take care

156

and that was the job interview

157

so let's see what happens next monday we're gonna have a job interview again

158

and um what do you guys think did i rock it

159

how may i help you yeah i bought a product from you guys

160

and it's broken but it's still under warranty okay i'm going to put you on hold for a moment

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