Shadowing Practice: Entrenamiento de CALL CENTER: expresiones en inglés que te ayudarán a quedar contratado hoy - Learn English Speaking with YouTube
B1
what is going on angels of call centers in today's lesson
160 sentences
If sentences are too short or too long, click Edit to adjust them.
1
what is going on angels of call centers in today's lesson
2
you will see me applying to a call center let's get started
3
how may i help you so i already have my headset my webcam is on
4
and my tie this is super important because first impression counts all right
5
so right now i have a job interview i'm not going
6
to be displaying the name of this interviewer right now but
7
if you stay all the way through the video you will
8
see who is the recruiter what's the name of the company how much money i'm going to make
9
and obviously i'm going to be teaching you how can you
10
get yourself hired in a call center as well all right
11
so my interview is about to start in 10 minutes
12
so let's see what happens in the meantime i am going
13
to be you know putting myself a little bit good looking
14
i'm shaking right now you see how am i shaking that's why we need to have some sip of water
15
small sips right small sips perfect all right
16
so i will start by asking you a couple basic questions really just to get them out of the way
17
and then we'll get to know you a little bit further from there so
18
if you were offered the position how soon would you be
19
able to start as soon as possible i can start on monday
20
if you need me or tomorrow
21
if you need me reliable transportation to get to for more um i i can think about it
22
but i'm i will be relocating in order for me to get closer to to the job okay
23
so you do moving from liquid yeah yeah no problem i don't have any problem with
24
that okay is there anything we would need to be aware of
25
while making your schedule um not really i'm i'm 100 available
26
and one that's why um i'm applied for this position
27
because you guys also requested that right on your on your posting yes yes
28
and then if you were asked to travel to another location to cover shift train
29
or balance staffing with 30 miles max from your home not not a problem about
30
that okay all right do you want to tell me a little bit about you sure indeed i'm originally from Nicaragua.
31
I was born and raised there.
32
And I have some experience already in sales, right?
33
I have worked for different companies, Concentric, for example.
34
And I was working for Microsoft, for example, right?
35
I was in the technical support area.
36
And the main idea over there was to help customers and help them with technology,
37
but at the same time trying to sell packages like a Microsoft
38
or storage right but also my last experience was
39
when I was working at English online academy
40
and the main idea over there was to generate leads to look for prospects
41
and then offer them the book
42
that they were selling they were selling a book about how to get yourself hired in call centers
43
and the main idea is to overcome customers,
44
you know, rebuttals to overcome customer situations and give them the best,
45
you know, offer possible according to their needs.
46
Right.
47
I'm pretty aware of the aware of the skills,
48
aware of the requirements you guys need.
49
And I think I'm going to be a really good asset for the company.
50
That's great.
51
Yeah.
52
It definitely sounds like you've done a lot different things whether
53
it's just sales generals generating leads um troubleshooting troubleshooting packaging uh educating education um great
54
so what are you looking to get out of the next company
55
that you work with what do you want us to do
56
for you i'm looking for job stability that's number one thing
57
um i'm looking for a place where i can grow professionally where i can learn more things
58
and technology it's pretty much the fill is the industry where it's heading towards
59
that the the type of things that I would like to accomplish in life.
60
Right.
61
In the sales environment, what would you say is your biggest internal motivation to reach goals that you're given?
62
Um, I'm very self, uh,
63
discipline motivated every single time that there is a target.
64
I think about the target and I do my best to reach the target.
65
And you know, there are different ways for you to reach a target.
66
If it, if it doesn't work in one way,
67
it should be working another way.
68
Right.
69
And I'm very optimistic.
70
I want to I want to see myself as a very optimistic guy.
71
When I was working, for example,
72
at retention, retention is sometimes you have good days,
73
sometimes you have bad days.
74
But even though you have a bad day,
75
you need to think about,
76
OK, this is just another day.
77
Just clean yourself, you know,
78
get get smell some fresh air.
79
Right.
80
And then give yourself another opportunity to start again.
81
Nothing's going to, I mean,
82
it's part of the process.
83
You're learning every single lesson.
84
There's never a failure.
85
It's just a lesson.
86
You learn from your mistakes.
87
You learn from the lessons.
88
And the most important part is to get the feedback,
89
is to get the idea and do it better next time.
90
Absolutely.
91
I'm with you on that.
92
Do you have any questions for me?
93
When I'm going to start?
94
So we would have a second interview
95
and then the store manager makes the final hiring decision and we usually we wrap it up within a week.
96
Okay.
97
Any suggestion, any feedback, any feedback?
98
What else should I improve?
99
I don't know.
100
No, I feel like everything you're,
101
I mean, I feel like you have a very realistic approach on sales.
102
You've been doing this for a while, it sounds like.
103
So I feel like everything you're saying,
104
you'd be able to, you know,
105
come in here and just learn wireless side of things.
106
And, you know, you definitely seem coachable.
107
I say that's the biggest thing I think coming into any,
108
we're coming into this industry.
109
There's always a lot to learn.
110
So I think the biggest thing is just come in with an open mind,
111
ready to learn, ready to be coached.
112
But you know, you seem to be,
113
that's usually my advice that I would give to people,
114
but you seem to be on that already.
115
A couple of things I always like to go over before moving forward is pay and benefit information.
116
I just like to be transparent about that.
117
Thank you.
118
The way that that works for us is we have a base pay plus monthly bonuses.
119
When you average it all out,
120
average sellers make between $20 to $23 an hour.
121
Top sellers are making an exceeding $30.
122
The breakdown of it is the base pay is $15 an hour plus monthly bonuses.
123
So it's not a sales job where it's strictly commissioned.
124
You do have that hourly base pay of $15 an hour.
125
But the biggest part of how you'll get paid is through those bonuses yeah the way
126
that that works is we measure the gross profit of everything
127
that you sell from the first to the very end of
128
the month basically the more you sell the higher of a percentage you'll get of what you sold
129
that month yeah um we also does
130
that make sense to you yeah absolutely i actually read the on your job description
131
that information and it's pretty much what I was expecting
132
because I'm looking as well an opportunity where I know I have a base salary
133
but besides that I can make more on making commissions yeah absolutely any other questions about
134
that or anything else I'm super excited being honest with you
135
and I appreciate the fact that you just read my resume
136
and I'm happy I'm really excited I'm looking forward to see you in another meeting
137
or to see the the general manager next time yeah well
138
I would love to schedule you for a second interview now
139
if that's something you'd be interested in yeah yeah we can go ahead
140
and do it yep absolutely great
141
so our store manager free um let's see are you free
142
on monday at all yeah i'm i'm okay with monday okay we could do monday at
143
how about 1 30 would
144
that work for you yeah absolutely no doubt about it okay
145
are you going to send me the uh the link i sure am yeah
146
so i will send you another calendar invite to your email
147
for monday at 1 30 i'll put your phone number i will put number so
148
if something comes up connecting you guys can contact each other
149
directly um then i'll put the zoom link in the body of the email
150
and then if you think of any other questions
151
or something comes up
152
and you need to reschedule feel free to reach out i'm
153
happy to help i'm gonna be there monday 1 30 all
154
right sounds good i will send you the new zoom link
155
momentarily thank you all right bye all right bye bye take care
156
and that was the job interview
157
so let's see what happens next monday we're gonna have a job interview again
158
and um what do you guys think did i rock it
159
how may i help you yeah i bought a product from you guys
160
and it's broken but it's still under warranty okay i'm going to put you on hold for a moment
Download App
AI scoring for every sentence you speak
TRENDING
Popular
Why Practice Speaking with This Video?
This video provides a fantastic opportunity for English learners to engage in english speaking practice within a real-world context. The speaker shares their experience during a call center interview, showcasing practical vocabulary and phrases that are directly applicable to job-seeking scenarios. By practicing with this video, you can enhance your ability to converse confidently in professional settings. It will help you not only understand common interview questions but also formulate effective responses, thereby building your overall fluency and ease in speaking.
Utilizing this video in conjunction with a shadowing app allows you to mimic the speaker’s intonation and pacing, enhancing your speaking skills through the shadowing technique. Repeating the phrases aloud will reinforce your language retention, making you more prepared for any job interview.
Grammar & Expressions in Context
- "How may I help you?" - This formal yet friendly greeting is typically used in customer service situations, setting a professional tone.
- "I can start as soon as possible." - This is a direct and clear way to express your availability. Such assertive statements are valuable in interviews to demonstrate eagerness and flexibility.
- "I don’t have any problem with that." - Casual yet effective, this expression conveys openness and willingness to accommodate employer requests.
- "I’m pretty aware of the skills you need." - By using "pretty aware," the speaker softens their assertion, which shows both confidence and humility—important traits in any candidate.
Practicing these structures with a shadow speak approach will provide you with the chance to internalize similar phrases, making them your own.
Common Pronunciation Traps
As you practice with the video, pay close attention to these potential pronunciation difficulties:
- "Nicaragua" - This word can be tricky; make sure to practice the rolling 'r' sounds typical of Spanish pronunciation.
- "Relocating" - The emphasis on different syllables may affect clarity; practice saying it slowly before increasing your speed.
- "Concentric" and "Microsoft" - Ensure your vowel sounds are clear, as these company names can blend into one another if spoken too quickly.
By focusing on these pronunciation challenges and employing the shadow speech technique, you'll improve your clarity, making you a more effective communicator in English.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.
☕ Buy us a coffee
ShadowingEnglish remains 100% free thanks to your support. Server and AI costs are high — your coffee keeps us going! 🙏