Pratique du Shadowing: Entrenamiento de CALL CENTER: expresiones en inglés que te ayudarán a quedar contratado hoy - Apprendre l'anglais à l'oral avec YouTube
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what is going on angels of call centers in today's lesson
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what is going on angels of call centers in today's lesson
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you will see me applying to a call center let's get started
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how may i help you so i already have my headset my webcam is on
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and my tie this is super important because first impression counts all right
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so right now i have a job interview i'm not going
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to be displaying the name of this interviewer right now but
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if you stay all the way through the video you will
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see who is the recruiter what's the name of the company how much money i'm going to make
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and obviously i'm going to be teaching you how can you
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get yourself hired in a call center as well all right
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so my interview is about to start in 10 minutes
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so let's see what happens in the meantime i am going
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to be you know putting myself a little bit good looking
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i'm shaking right now you see how am i shaking that's why we need to have some sip of water
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small sips right small sips perfect all right
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so i will start by asking you a couple basic questions really just to get them out of the way
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and then we'll get to know you a little bit further from there so
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if you were offered the position how soon would you be
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able to start as soon as possible i can start on monday
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if you need me or tomorrow
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if you need me reliable transportation to get to for more um i i can think about it
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but i'm i will be relocating in order for me to get closer to to the job okay
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so you do moving from liquid yeah yeah no problem i don't have any problem with
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that okay is there anything we would need to be aware of
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while making your schedule um not really i'm i'm 100 available
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and one that's why um i'm applied for this position
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because you guys also requested that right on your on your posting yes yes
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and then if you were asked to travel to another location to cover shift train
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or balance staffing with 30 miles max from your home not not a problem about
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that okay all right do you want to tell me a little bit about you sure indeed i'm originally from Nicaragua.
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I was born and raised there.
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And I have some experience already in sales, right?
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I have worked for different companies, Concentric, for example.
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And I was working for Microsoft, for example, right?
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I was in the technical support area.
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And the main idea over there was to help customers and help them with technology,
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but at the same time trying to sell packages like a Microsoft
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or storage right but also my last experience was
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when I was working at English online academy
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and the main idea over there was to generate leads to look for prospects
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and then offer them the book
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that they were selling they were selling a book about how to get yourself hired in call centers
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and the main idea is to overcome customers,
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you know, rebuttals to overcome customer situations and give them the best,
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you know, offer possible according to their needs.
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Right.
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I'm pretty aware of the aware of the skills,
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aware of the requirements you guys need.
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And I think I'm going to be a really good asset for the company.
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That's great.
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Yeah.
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It definitely sounds like you've done a lot different things whether
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it's just sales generals generating leads um troubleshooting troubleshooting packaging uh educating education um great
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so what are you looking to get out of the next company
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that you work with what do you want us to do
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for you i'm looking for job stability that's number one thing
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um i'm looking for a place where i can grow professionally where i can learn more things
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and technology it's pretty much the fill is the industry where it's heading towards
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that the the type of things that I would like to accomplish in life.
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Right.
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In the sales environment, what would you say is your biggest internal motivation to reach goals that you're given?
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Um, I'm very self, uh,
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discipline motivated every single time that there is a target.
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I think about the target and I do my best to reach the target.
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And you know, there are different ways for you to reach a target.
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If it, if it doesn't work in one way,
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it should be working another way.
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Right.
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And I'm very optimistic.
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I want to I want to see myself as a very optimistic guy.
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When I was working, for example,
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at retention, retention is sometimes you have good days,
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sometimes you have bad days.
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But even though you have a bad day,
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you need to think about,
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OK, this is just another day.
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Just clean yourself, you know,
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get get smell some fresh air.
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Right.
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And then give yourself another opportunity to start again.
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Nothing's going to, I mean,
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it's part of the process.
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You're learning every single lesson.
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There's never a failure.
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It's just a lesson.
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You learn from your mistakes.
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You learn from the lessons.
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And the most important part is to get the feedback,
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is to get the idea and do it better next time.
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Absolutely.
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I'm with you on that.
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Do you have any questions for me?
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When I'm going to start?
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So we would have a second interview
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and then the store manager makes the final hiring decision and we usually we wrap it up within a week.
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Okay.
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Any suggestion, any feedback, any feedback?
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What else should I improve?
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I don't know.
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No, I feel like everything you're,
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I mean, I feel like you have a very realistic approach on sales.
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You've been doing this for a while, it sounds like.
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So I feel like everything you're saying,
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you'd be able to, you know,
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come in here and just learn wireless side of things.
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And, you know, you definitely seem coachable.
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I say that's the biggest thing I think coming into any,
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we're coming into this industry.
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There's always a lot to learn.
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So I think the biggest thing is just come in with an open mind,
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ready to learn, ready to be coached.
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But you know, you seem to be,
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that's usually my advice that I would give to people,
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but you seem to be on that already.
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A couple of things I always like to go over before moving forward is pay and benefit information.
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I just like to be transparent about that.
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Thank you.
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The way that that works for us is we have a base pay plus monthly bonuses.
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When you average it all out,
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average sellers make between $20 to $23 an hour.
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Top sellers are making an exceeding $30.
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The breakdown of it is the base pay is $15 an hour plus monthly bonuses.
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So it's not a sales job where it's strictly commissioned.
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You do have that hourly base pay of $15 an hour.
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But the biggest part of how you'll get paid is through those bonuses yeah the way
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that that works is we measure the gross profit of everything
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that you sell from the first to the very end of
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the month basically the more you sell the higher of a percentage you'll get of what you sold
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that month yeah um we also does
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that make sense to you yeah absolutely i actually read the on your job description
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that information and it's pretty much what I was expecting
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because I'm looking as well an opportunity where I know I have a base salary
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but besides that I can make more on making commissions yeah absolutely any other questions about
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that or anything else I'm super excited being honest with you
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and I appreciate the fact that you just read my resume
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and I'm happy I'm really excited I'm looking forward to see you in another meeting
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or to see the the general manager next time yeah well
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I would love to schedule you for a second interview now
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if that's something you'd be interested in yeah yeah we can go ahead
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and do it yep absolutely great
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so our store manager free um let's see are you free
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on monday at all yeah i'm i'm okay with monday okay we could do monday at
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how about 1 30 would
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that work for you yeah absolutely no doubt about it okay
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are you going to send me the uh the link i sure am yeah
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so i will send you another calendar invite to your email
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for monday at 1 30 i'll put your phone number i will put number so
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if something comes up connecting you guys can contact each other
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directly um then i'll put the zoom link in the body of the email
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and then if you think of any other questions
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or something comes up
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and you need to reschedule feel free to reach out i'm
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happy to help i'm gonna be there monday 1 30 all
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right sounds good i will send you the new zoom link
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momentarily thank you all right bye all right bye bye take care
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and that was the job interview
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so let's see what happens next monday we're gonna have a job interview again
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and um what do you guys think did i rock it
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how may i help you yeah i bought a product from you guys
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and it's broken but it's still under warranty okay i'm going to put you on hold for a moment
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Why Practice Speaking with This Video?
This video provides a fantastic opportunity for English learners to engage in english speaking practice within a real-world context. The speaker shares their experience during a call center interview, showcasing practical vocabulary and phrases that are directly applicable to job-seeking scenarios. By practicing with this video, you can enhance your ability to converse confidently in professional settings. It will help you not only understand common interview questions but also formulate effective responses, thereby building your overall fluency and ease in speaking.
Utilizing this video in conjunction with a shadowing app allows you to mimic the speaker’s intonation and pacing, enhancing your speaking skills through the shadowing technique. Repeating the phrases aloud will reinforce your language retention, making you more prepared for any job interview.
Grammar & Expressions in Context
- "How may I help you?" - This formal yet friendly greeting is typically used in customer service situations, setting a professional tone.
- "I can start as soon as possible." - This is a direct and clear way to express your availability. Such assertive statements are valuable in interviews to demonstrate eagerness and flexibility.
- "I don’t have any problem with that." - Casual yet effective, this expression conveys openness and willingness to accommodate employer requests.
- "I’m pretty aware of the skills you need." - By using "pretty aware," the speaker softens their assertion, which shows both confidence and humility—important traits in any candidate.
Practicing these structures with a shadow speak approach will provide you with the chance to internalize similar phrases, making them your own.
Common Pronunciation Traps
As you practice with the video, pay close attention to these potential pronunciation difficulties:
- "Nicaragua" - This word can be tricky; make sure to practice the rolling 'r' sounds typical of Spanish pronunciation.
- "Relocating" - The emphasis on different syllables may affect clarity; practice saying it slowly before increasing your speed.
- "Concentric" and "Microsoft" - Ensure your vowel sounds are clear, as these company names can blend into one another if spoken too quickly.
By focusing on these pronunciation challenges and employing the shadow speech technique, you'll improve your clarity, making you a more effective communicator in English.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.
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