跟读练习: English for Call Centers 🙋🏻♀️ | Role Play Practice | Banking and Finance - 通过视频学习英语口语
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role play for call centers banking and finance scene number one thank you for calling global bank how may i help you
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hi i lost my atm card i'm sorry to hear that i can help you do you know your account number
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yes i have it on my computer the number is zero four five three zero one six eight
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one okay let me pull up your account information thank you may i have your full name please
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yes it's tina s johnson thank you miss johnson could you please confirm your mailing address
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104 lincoln street avon ohio 44011 thank you for verifying that information ms johnson
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i will cancel your current card and request a new atm card how long will it take to get the new card
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it takes three to five business days there's no way to get it sooner i'm so sorry miss johnson that is our bank's policy that's fine i understand is there anything else i can help you with
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no thanks i'll just wait for my new card thank you for calling global bank goodbye goodbye roleplay
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scene number two thank you for calling mega bank my name is kevin how may i assist you today hello
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kevin i have a question about my credit card statement yes ma'am i can help you with that
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thank you may i have your account number please sure my account number is zero five two nine three six seven one thank you just give me a moment to access your account
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okay thank you for security reasons may i have the last four digits of your social security number
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yeah sure it's four three two one thank you and may i have your first and last name please
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my first name is nancy and my last name is harper thank you ms harper was this for your most recent statement yes that's right it seems that i have been charged twice on the 15th i see two charges
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for 189.54 are you referring to these charges that's right there should only be one charge
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okay miss harper i will start an investigation of the second charge um
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how long will that take usually within 24 hours ma'am and then what happens
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we will confirm with the merchant that there was only one charge after the merchant confirms will the second charge be removed yes ma'am it should be please check your account in three business
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days okay i'll do that is there anything else i can help you with no i think that will be all
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thank you for calling mega bank miss harper thank you for your help goodbye have a nice day roleplay scene number three hello i have a question about my debit account yes sir
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my name is sarah i can help you with that there's a transaction on my account that i don't understand sir may i have your account number please sure it's zero four five eight five
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eight three four two all right let me pull up that information for you thank you for verification purposes may i have your full name please
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yes it's charles t jones mr jones which charge in your account would you like to check on
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i had to put you on speakerphone can you hear me yes mr jones i can hear you fine
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okay it's the charge on the 12th in the amount of 228 38 yes i do see that charge on the 12th
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you don't recall making a purchase from that merchant no i don't believe i made that purchase
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if you would like i can contact the merchant and ask them about it
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sure that would be great i'd appreciate it
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my pleasure mr jones may i put you on hold for a few minutes yeah sure that'll be fine
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mr jones i was able to reach the merchant and they said that an order was placed and a delivery was made to your address hmm that sounds odd sir is there any chance a
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family member may have used your card i don't think so but i will have to check on that if that is not the case please call back and we will resolve the issue
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i will do that thank you for your help my pleasure sir have a very nice day thank you you too
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do you
关于本课
在本课中，学习者将通过角色扮演的方式练习与银行和金融相关的英语对话。这些场景包括银行客户服务、信用卡查询和借记账户咨询。通过模拟真实的电话对话，学习者能够提高其英语发音和沟通技巧，增强在实际工作环境中的自信心。
关键词汇与短语
- ATM卡 (ATM card)
- 账户号码 (account number)
- 信用卡 (credit card)
- 交易 (transaction)
- 安全原因 (for security reasons)
- 调查 (investigation)
- 费用 (charge)
- 商户 (merchant)
练习技巧
为了最大程度地提高你的英语发音，建议采用 shadowspeak（影子说话）的方法。首先，播放角色扮演的对话，注意听每一个单词的发音和语调。接着，反复跟读，以便逐渐掌握角色的语速和语气。比如，在第一场景中，电话客服的语气很友好和专业，因此你可以尝试在跟读时加入相同的情感。
确保对话的重音和停顿能够自然地融入到你的模仿中，这对于提升你的英语流利度非常重要。通过使用 shadow speech 技巧，虽然此视频的语速可能较快，但只要保持专注并多次练习，就能在较短的时间内感受到自己的进步。
建议学习者在练习时录下自己的声音，然后与原视频进行比较，找出需要改进的地方。多次重复这些练习，不仅能够提高你的英语发音，而且还能够增强自信心，帮助你在求职面试或工作中自如交流。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。