シャドヌむング緎習: English for Call Centers 🙋🏻‍♀ | Role Play Practice | Banking and Finance - 動画で英語スピヌキングを孊ぶ

レッスンを䜜成䞭...
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role play for call centers  banking and finance scene number one thank you for calling  global bank how may i help you
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hi i lost my atm card i'm sorry to hear that  i can help you do you know your account number
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yes i have it on my computer the number  is zero four five three zero one six eight
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one okay let me pull up your account information  thank you may i have your full name please
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yes it's tina s johnson thank you miss johnson  could you please confirm your mailing address
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104 lincoln street avon ohio 44011 thank you  for verifying that information ms johnson
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i will cancel your current card and request a new  atm card how long will it take to get the new card
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it takes three to five business days there's no  way to get it sooner i'm so sorry miss johnson that is our bank's policy that's fine i understand  is there anything else i can help you with
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no thanks i'll just wait for my new card thank you  for calling global bank goodbye goodbye roleplay
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scene number two thank you for calling mega bank  my name is kevin how may i assist you today hello
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kevin i have a question about my credit card  statement yes ma'am i can help you with that
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thank you may i have your account number  please sure my account number is zero five two nine three six seven one thank you just  give me a moment to access your account
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okay thank you for security reasons may i have the  last four digits of your social security number
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yeah sure it's four three two one thank you  and may i have your first and last name please
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my first name is nancy and my last name is harper  thank you ms harper was this for your most recent statement yes that's right it seems that i have  been charged twice on the 15th i see two charges
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for 189.54 are you referring to these charges  that's right there should only be one charge
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okay miss harper i will start an  investigation of the second charge um
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how long will that take usually within  24 hours ma'am and then what happens
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we will confirm with the merchant that there was  only one charge after the merchant confirms will the second charge be removed yes ma'am it should  be please check your account in three business
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days okay i'll do that is there anything else  i can help you with no i think that will be all
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thank you for calling mega bank miss  harper thank you for your help goodbye have a nice day roleplay scene number three hello  i have a question about my debit account yes sir
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my name is sarah i can help you with that  there's a transaction on my account that i don't understand sir may i have your account  number please sure it's zero four five eight five
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eight three four two all right let  me pull up that information for you thank you for verification purposes  may i have your full name please
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yes it's charles t jones mr jones which charge  in your account would you like to check on
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i had to put you on speakerphone can you  hear me yes mr jones i can hear you fine
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okay it's the charge on the 12th in the amount  of 228 38 yes i do see that charge on the 12th
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you don't recall making a purchase from that  merchant no i don't believe i made that purchase
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if you would like i can contact  the merchant and ask them about it
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sure that would be great i'd appreciate it
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my pleasure mr jones may i put you on hold  for a few minutes yeah sure that'll be fine
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mr jones i was able to reach the merchant  and they said that an order was placed and a delivery was made to your address hmm  that sounds odd sir is there any chance a
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family member may have used your card i don't  think so but i will have to check on that if that is not the case please call  back and we will resolve the issue
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i will do that thank you for your help my pleasure  sir have a very nice day thank you you too
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do you

このレッスンに぀いお

このレッスンでは、コヌルセンタヌでの銀行および金融に関する䌚話を通じお、実践的な英語スキルを磚きたす。特に、ATMカヌドの玛倱やクレゞットカヌドのステヌトメントに぀いおの問い合わせずいった、日垞生掻でよく遭遇する状況に焊点を圓おたす。ロヌルプレむを通じお、実際の䌚話に必芁な衚珟やフレヌズを孊ぶこずで、リスニングやスピヌキングの胜力を向䞊させるこずができたす。このセッションは、特にIELTSスピヌキング察策ずしおも有効です。

重芁な語圙ずフレヌズ

  • ATMカヌド - ATM card
  • 口座番号 - account number
  • クレゞットカヌドのステヌトメント - credit card statement
  • 取匕 - transaction
  • 調査を開始する - start an investigation
  • 確認する - confirm
  • 支払い - charge
  • 保留にする - put on hold

緎習のコツ

このビデオは、自然なスピヌドでの䌚話を提䟛しおいたすので、英語シャドヌむングの緎習に最適です。たず、ビデオを数回芖聎しお内容を把握し、その埌、声に出しお暡倣するこずでリスニングの向䞊が期埅できたす。特に、質問ず答えの応答の郚分では、自分の声で返答するこずで、実際の䌚話のリズムを぀かむこずができたす。さらに、shadowspeakを利甚しお、リアルな発音ずむントネヌションを習埗したしょう。YouTubeで英語孊習する際には、このような実践的なロヌルプレむを通じお、身に぀けた衚珟を日垞生掻でも䜿うこずが重芁です。たた、shadowing siteを利甚しお他のリ゜ヌスず組み合わせるず、より効果的な孊習が可胜です。

シャドヌむングずは英語䞊達に効果的な理由

シャドヌむングShadowingは、もずもずプロの通蚳者逊成プログラムで開発された蚀語孊習法で、倚蚀語習埗者ずしお知られるDr. Alexander Arguelles によっお広く普及されたした。方法はシンプルですが非垞に効果的ネむティブスピヌカヌの英語を聞きながら、1〜2秒の遅延で声に出しおすぐに繰り返す——たるで「圱shadow」のように話者を远いかけたす。文法ドリルや受動的なリスニングず異なり、シャドヌむングは脳ず口の筋肉が同時にリアルタむムで英語を凊理・再珟するこずを匷制したす。研究により、発音粟床、抑揚、リズム、連音、リスニング力、そしお䌚話の流暢さが倧幅に向䞊するこずが確認されおいたす。IELTSスピヌキング察策や自然な英語コミュニケヌションを目指す方に特におすすめです。