تدريب Shadowing: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Banking and Finance - تعلم التحدث بالإنجليزية عبر الفيديو

role play for call centers banking and finance scene number one thank you for calling global bank how may i help you

hi i lost my atm card i'm sorry to hear that i can help you do you know your account number

yes i have it on my computer the number is zero four five three zero one six eight

one okay let me pull up your account information thank you may i have your full name please

yes it's tina s johnson thank you miss johnson could you please confirm your mailing address

104 lincoln street avon ohio 44011 thank you for verifying that information ms johnson

i will cancel your current card and request a new atm card how long will it take to get the new card

it takes three to five business days there's no way to get it sooner i'm so sorry miss johnson that is our bank's policy that's fine i understand is there anything else i can help you with

no thanks i'll just wait for my new card thank you for calling global bank goodbye goodbye roleplay

scene number two thank you for calling mega bank my name is kevin how may i assist you today hello

kevin i have a question about my credit card statement yes ma'am i can help you with that

thank you may i have your account number please sure my account number is zero five two nine three six seven one thank you just give me a moment to access your account

okay thank you for security reasons may i have the last four digits of your social security number

yeah sure it's four three two one thank you and may i have your first and last name please

my first name is nancy and my last name is harper thank you ms harper was this for your most recent statement yes that's right it seems that i have been charged twice on the 15th i see two charges

for 189.54 are you referring to these charges that's right there should only be one charge

okay miss harper i will start an investigation of the second charge um

how long will that take usually within 24 hours ma'am and then what happens

we will confirm with the merchant that there was only one charge after the merchant confirms will the second charge be removed yes ma'am it should be please check your account in three business

days okay i'll do that is there anything else i can help you with no i think that will be all

thank you for calling mega bank miss harper thank you for your help goodbye have a nice day roleplay scene number three hello i have a question about my debit account yes sir

my name is sarah i can help you with that there's a transaction on my account that i don't understand sir may i have your account number please sure it's zero four five eight five

eight three four two all right let me pull up that information for you thank you for verification purposes may i have your full name please

yes it's charles t jones mr jones which charge in your account would you like to check on

i had to put you on speakerphone can you hear me yes mr jones i can hear you fine

okay it's the charge on the 12th in the amount of 228 38 yes i do see that charge on the 12th

you don't recall making a purchase from that merchant no i don't believe i made that purchase

if you would like i can contact the merchant and ask them about it

sure that would be great i'd appreciate it

my pleasure mr jones may i put you on hold for a few minutes yeah sure that'll be fine

mr jones i was able to reach the merchant and they said that an order was placed and a delivery was made to your address hmm that sounds odd sir is there any chance a

family member may have used your card i don't think so but i will have to check on that if that is not the case please call back and we will resolve the issue

i will do that thank you for your help my pleasure sir have a very nice day thank you you too

do you

ما هي تقنية التظليل الصوتي؟

التظليل الصوتي (Shadowing) تقنية تعلم لغة مدعومة علمياً، طُورت أصلاً لتدريب المترجمين الفوريين المحترفين. الطريقة بسيطة لكنها قوية: تستمع لصوت إنجليزي أصلي وتكرره فوراً بصوت عالٍ — كظل يتبع المتحدث بتأخير 1-2 ثانية. تُظهر الأبحاث تحسناً كبيراً في دقة النطق والتنغيم والإيقاع وربط الأصوات والاستماع والطلاقة.

تدريب Shadowing: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Banking and Finance - تعلم التحدث بالإنجليزية عبر الفيديو

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ما هي تقنية التظليل الصوتي؟