跟读练习: Optimum Customer Service - 通过视频学习英语口语

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thank you so much for calling up to mobile tv my name is here hello i'm calling because we made an appointment today to have a technician install the internet and they never showed up Okay. May I please have your name?

there's two people on the account. I'm , the primary account holder Okay. Thank you Can you give me the address please?

Thank you. I'm working with you. All right hold on a second please.

Hello are you still there?

Yes. I'm still here.

i'm looking for an information to see if there's any report why no one was there So is the first time that you're gonna have the the Optimum service in your house?

No. We've been Optimum customers for two and a half years now. Roughly.

Okay. And now you're in a new house We've changed apartments so we need internet in our new apartment Okay. So. Because. As we can see...

uh the wire... the internet wire that's supposed to be installed for the construction department are not in there so the technician that was there was the technician that just has the equipment to connect into the... to the...

..to the wire...

Well. Can he come tomorrow? Because...like. I work from home, sir. So this is really inconvenient okay keeping that in the line. Let me contact the main support to fix that that issues okay hold on so i'm going to contact the main support through the line keep your data live with me all right thank you.

Don't hang up, please. You're welcome sorry the call control please keep in there. I'm trying to contact the main support regarding that issues because that is because of the cable inside the house the wire are not installed and the wire for an optimum that's supposed to go from the pole to the house is not installed so so there is another department who has that responsibility and i try to contact him right please keep here on the line He'll be at the new location, okay?

Tomorrow. September 16th from two to five Yes.

Okay. Why didn't they come today from two to five today?

Today? Because the wire that's supposed to be inside the house and the wire are supposed to be outside to inside the house not work though.

So when they schedule the appointment they put you on normal appointment as in your house the wire are there so when the when the technician was there he now was he he's not a technician that's supposed to put the wire inside your house he just was the technician to have the equipment so because the house was not ready to get the service he could not install the service Okay so are you telling me that someone came to my apartment and and did not enter my apartment?

They just looked outside and noticed that a wire was missing and then left and didn't say anything to me?

So that was the report that is here. That the house is not ready.

Okay. When will the house be ready?

so tomorrow once when the next step gonna is gonna go there and install the wire that's supposed to be in the house and around the location Okay. When?

From two to five...

Okay. Tomorrow from two to five all right i appreciate your help i just i just need to explain something to you so i was told that a technician was going to come from two to five today. They did not. I called it six. At six o'clock they said: "oh they're going to come from four to seven" i waited till seven and now i'm calling you and they're still not here so tomorrow because of COVID i work from home and now i can't work from home because i don't have service so this delay is costing me business. i can't work. So how is optimum going to compensate me for this work that i no longer can do?

so i'm sorry for the convenience really we don't have contact directly with a technician we just are able to schedule the appointment we don't contact when a technician go there and the report that they can do so was his responsibility is supposed to be to tell you why you need because you called me and you didn't know nothing about it and as i can see here he didn't report nothing either just that the location that was not ready i cannot work tomorrow because optimum has failed to provide me a service. So what is going to happen to to compensate me for this loss?

so it's because of the installation it's not done ready it's not done already there's not too much that we can do okay so so nothing is going to be done to compensate me for this?

Exactly. Okay. Nothing. Okay. Thank you. I'm going to assume that the technician is not going to arrive tomorrow from two to five what what will happen then when i call again tomorrow and and say the technician did not arrive. What will happen then?

so i don't know about the future but they're suppose to call ahead if they don't get there, but in this case i put the the right technician to go there because they make a report regarding the location when it was not ready okay so now the technician's supposed to be there the correct technician to put the wire that's supposed to be in your house okay thank you when that technician arrives can you have them contact me instead of just leave without me knowing?

okay hold on let me put that in the notes thank you all right i put it okay i appreciate your help i'm looking forward to the technician hopefully they arrive tomorrow yes i hope so all right thank you you have a good night He won't be there exactly before five o'clock but he should give you a call when he's close. All right? okay thank you.

Alright. Thank you.

when i called they said that there was a wire on the outside of the apartment that was not working So i went to Best Buy i went and got a coaxial cable connected it and it seemed to work but now i have cause for concern as to what the person was talking about with a wire on the outside of the apartment.

So what do you want to do with that wire?

i don't know what wire they're talking about is everything working okay?

yeah the signal is good everything's good so. So I'm not sure...

okay great thank you i just decided to call you to make sure that everything is ok.

Alright. Ok. Everything works fine on our end. I appreciate the call thank you okay have a good night you too bye

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本课的词汇与口语要点

这节 B1 级别的口语课以视频“Optimum Customer Service”为素材。视频中反复出现的词有：wire, technician, supposed, tomorrow, contact。这段视频共有 34 个句子、1158 个单词可供跟读。讲话部分时长为 7:57。说话人语速平稳，每分钟约 146 个词，很适合跟读。 89% 的单词属于英语最常用的 3,000 词，词汇容易理解。全部 34 个句子中有 20 个是问句，适合练习疑问语调和简短回答。

视频中的重点词汇

视频中最难的 11 个单词，附发音和释义：

单词	发音	释义
wire 名词	/ˈwaɪɚ/	線 /线, 鐵絲 /铁丝
technician 名词	/tɛkˈnɪʃən/	技術員 /技术员
arrive 动词	/əˈɹaɪv/	到達 /到达, 到
install 动词	/ɪnˈstɔl/	安裝 /安装
compensate 动词	/ˈkɑm.pənˌseɪt/	报酬
connect 动词	/kəˈnɛkt/	連接 /连接
delay 名词	/dɪˈleɪ̯/	遲延 /迟延, 延遲 /延迟
pole 名词	/pəʊl/	極 /极
installation 名词	/ˌɪn.stəˈleɪ.ʃən/	安裝 /安装
convenience 名词	/kənˈvinjəns/	方便, 便利
inconvenient 形容词	/ˌɪn.kənˈviːni.ənt/	不方便, 不便

视频中出现的短语动词

单词	释义
hang up 动词	掛 /挂
look forward to 动词	期待, 向往
show up 动词	露面

视频中的语法

说话人最常用的结构，并附上视频中的原话：

结构	视频中的用法
被动语态 be + 过去分词 — 强调发生了什么，而不是谁做的	be installed · are not installed · was told
现在完成时 have/has + 过去分词 — 过去发生但与现在仍有关联的事	We've been · We've changed · has failed
现在进行时 am/is/are + -ing — 此刻或近期正在发生的事	i'm calling · I'm working · i'm looking
“going to” 表将来 be going to + 动词 — 计划或明显即将发生的事	gonna have · i'm going to contact · gonna is

需要注意的发音

说话人用了 39 次缩略和弱读形式，例如 I'm, don't, didn't。请按听到的简短形式来说。

“sh” 和 “zh” 音: technician /tɛkˈnɪʃən/, installation /ˌɪn.stəˈleɪ.ʃən/
长单词——注意重音位置: installation /ˌɪn.stəˈleɪ.ʃən/, inconvenient /ˌɪn.kənˈviːni.ənt/

如何用这段视频练习

先完整听一遍视频，不要开口，记下不认识的单词。
用正常速度逐句跟读，每句重复到你的节奏与说话人一致为止。
录下自己的声音并与原声对比，特别注意 wire, technician, arrive 这类单词。

什么是跟读法？

跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。

影子跟读法: 阅读完整分步指南 →

跟读练习: Optimum Customer Service - 通过视频学习英语口语

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