跟读练习: Answering the Phone (Message Taking) in Workplace English l English Conversation Practice At Work - 通过视频学习英语口语
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Answering the phone and message taking in workplace.
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We see Emily, a young woman who has recently adapted to her new workplace, starting her normal work day in a busy office.
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Emily walks to her desk and starts checking her emails.
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Suddenly, the phone rings.
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Good morning, ABC Company.
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This is Emily speaking.
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How may I assist you?
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Good morning.
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I'd like to speak to Mr. Smith, please.
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Certainly.
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May I ask who's calling, please?
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This is Ken Jones from XYZ Corporation.
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Thank you.
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One moment please.
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I'll put you through.
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Emily transfers the call to Mr. Smith's office.
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Unfortunately, he doesn't pick up.
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I'm sorry, Mr. Smith is currently unavailable.
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May I take a message for him?
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Sure, please tell him that John from XYZ called and ask him to call me back at his earliest convenience.
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I need to talk to him about the insurance of my cargoes.
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It's urgent.
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I'll be happy to pass along the message.
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Can I have your phone number, please?
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Yes, it's 1234-1234.
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1234-1234.
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Is that right?
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That's right.
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Thank you, Mr. Jones.
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I'll make sure Mr. Smith gets your message.
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Thank you very much.
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You're welcome.
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We put a lot of effort into making these videos, so if you enjoyed watching, please give us a thumbs up.
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It really helps us reach more people and share our content with a wider audience.
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Thank you for your support.
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Emily hangs up the phone and writes down the message on a notepad.
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That's a very urgent message.
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I should email Mr. Smith to let him know.
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Emily opens her email and types out a message to Mr. Smith, letting him know that John Jones from XYZ Corporation called and that it's urgent.
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Now, I'll make sure this message gets to Mr. Smith as soon as possible.
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Emily picks up the phone again and dials Mr. Smith's office number.
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This time, he picks up.
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Hello?
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Good morning, Mr. Smith.
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This is Emily from the front desk.
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I have an urgent message for you from John Jones at XYZ Corporation.
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He called to talk to you about the insurance of his cargos.
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Oh, I see.
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Thank you, Emily.
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Can you please email me the details?
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Yes, I've already sent you an email with all the information.
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Great, thank you so much for letting me know.
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You're welcome, Mr. Smith.
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Have a great day.
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Emily hangs up the phone and smiles, knowing that she handled the call and message-taking professionally and efficiently.
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Before we go, let's review some useful phrases Emily used today.
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Good morning ABC Company.
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This is Emily speaking.
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How may I assist you?
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One moment please.
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I'll put you through.
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I'm sorry, Mr. Smith is currently unavailable.
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May I take a message for him?
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Can I have your phone number please?
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See you next time.
关于本节课
在本课程中，您将学习如何在工作场所接听电话和记录信息。通过角色扮演和练习对话，您将了解如何以专业的方式处理电话通话，帮助您在职场交流中更加自信。课程中涵盖的关键短语和表达方式将有助于提升您的职场英语能力，增强与同事和客户的沟通效率。
关键词汇与短语
- Good morning, ABC Company. 早上好，ABC公司。
- How may I assist you? 请问我可以帮您什么？
- One moment, please. 请稍等。
- Mr. Smith is currently unavailable. 史密斯先生目前无法接听。
- May I take a message for him? 我可以为他留言吗？
- Can I have your phone number, please? 请问我可以知道您的电话号码吗？
- Thanks for watching. 感谢观看。
练习技巧
在练习本课程内容时，您可以使用shadowspeak方法来提高口语流利度。建议您在观看视频时，注意音调和语速，尝试模仿发音。在朗读时，尽量与视频中的语速保持一致，尤其是Emily的对话部分。您可以反复播放视频，使用shadow speech进行练习，从而掌握自然流畅的表达方式。通过这样的练习，您会发现自己在电话交流中的反应更加迅速，并且能够自信地使用专业用语。
在每次练习后，建议您进行录音并重复播放，观察自己的发音和语调，与原音进行比较。这种方法不仅能帮助您巩固记忆，还能提升发音准确度，助力您的英语水平不断提升。
什么是跟读法？
跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。