Pratique du Shadowing: English for Call Centers 🙋🏻♀️ | Role Play Practice - Apprendre l'anglais à l'oral avec la vidéo
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call center english role play conversation number one
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call center agent and customer hello thank you for calling acme technology my name is carol how may i help you
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hi carol i'm having trouble with your computer program
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i can help you with that sir what kind of problem are you having
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i'm having trouble installing the program
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i'm sorry about the difficulties you're having i'll try my best to help you solve the problem well i'm trying to install it on both windows and linux
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i see that's a little complicated
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would you mind if i put you on hold for a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm sorry but could i transfer you to my supervisor
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sure that's fine i appreciate it i will transfer your call now
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call center english role play conversation number two
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hello thank you for calling spirit systems this is tom speaking how can i assist you
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hello i recently bought a new computer and i'm having trouble loading your software
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all right ma'am could you please tell me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having i'll try my best to help you solve the issue
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all right thank you ma'am which operating system are you currently using
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i'm on a mac and the os is mount tam
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i see could i put you on hold for a few minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should only take a couple of minutes
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okay thanks thank you very much for holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our website for the update next week
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okay i'll do that is there anything else i can assist you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into it thank you again ma'am goodbye
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call center english roleplay conversation number three
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hello thank you for calling horizon mobile my name is sarah how can i help you
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yes my bill for this month is double the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank you mr thompson for verification purposes
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may i have your date of birth sure my date of birth is may 11 1978
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thank you sir could you give me a minute to pull up your account information sure of course
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thank you for waiting sir i found your last billing invoice and it does appear there has been an error i thought so we are very sorry for the double billing
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i will notify our accounting department and they will send a new bill
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how long will that take you should receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist you with today no that should do it
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again i apologize for the error thank you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video please hit the like button and share it thank you so much for watching and see you next time
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you
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Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « English for Call Centers 🙋🏻♀️ ». Les mots qui reviennent le plus souvent : sir, calling, trouble, hold, center. Cette vidéo contient 49 phrases et 681 mots à répéter en shadowing. La partie parlée dure 8:15. Le locuteur parle lentement, environ 82 mots par minute, ce qui laisse le temps d’imiter chaque son. 85 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
Les 10 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| goodbye | /ɡʊdˈbaɪ/ | bon vent, au revoir |
| carol nom | /ˈkɛɹəl/ | carole |
| install verbe | /ɪnˈstɔl/ | installer |
| apologize verbe | /əˈpɑləˌd͡ʒaɪz/ | s'excuser, faire l'apologie de |
| invoice nom | /ˈɪnˌvɔɪs/ | facture |
| roleplay verbe | /ˈroʊl.pleɪ/ | rôler |
| verification nom | /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/ | vérification |
| notify verbe | /ˈnoʊtɪfaɪ/ | notifier |
| supervisor nom | /ˈsupɚˌvaɪzɚ/ | superviseur, superviseuse |
| horizon nom | /həˈɹaɪ.zən/ | horizon, ligne d'horizon |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| pull up verbe | /ˌpʊl ˈʌp/ | soulever |
| sort out verbe | résoudre |
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Conseil avec « should » should + verbe — dire ce qu’il vaut mieux faire | should only take · should do · should receive |
| Présent continu am/is/are + -ing — ce qui se passe en ce moment | i'm having · you're having · are trying |
| Futur avec « will » will + verbe — une décision, une promesse ou une prédiction | i'll try · will transfer · will be |
| Obligation : must / have to / need to dire qu’une chose est nécessaire | need to check · need to speak · need to get |
Prononciation à surveiller
Le locuteur utilise 13 contractions et formes réduites, comme I'm, I'll, you're. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Mots longs — placez bien l’accent: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
Les sons difficiles pour les francophones :
- /r/ anglais — langue recourbée, sans frotter la gorge: carol /ˈkɛɹəl/, roleplay /ˈroʊl.pleɪ/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, horizon /həˈɹaɪ.zən/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme goodbye, carol, install.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.