跟讀練習: English for Call Centers 🙋🏻♀️ | Role Play Practice - 通過影片學習英語口語
選擇練習模式
每種模式都會開啟全屏練習室。
49 句
如果句子過短或過長，請點選 Edit 進行調整。
1
call center english role play conversation number one
客服中心英語角色扮演對話第一則
2
call center agent and customer hello thank you for calling acme technology my name is carol how may i help you
3
hi carol i'm having trouble with your computer program
4
i can help you with that sir what kind of problem are you having
5
i'm having trouble installing the program
6
i'm sorry about the difficulties you're having i'll try my best to help you solve the problem well i'm trying to install it on both windows and linux
7
i see that's a little complicated
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would you mind if i put you on hold for a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm sorry but could i transfer you to my supervisor
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sure that's fine i appreciate it i will transfer your call now
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call center english role play conversation number two
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hello thank you for calling spirit systems this is tom speaking how can i assist you
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hello i recently bought a new computer and i'm having trouble loading your software
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all right ma'am could you please tell me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having i'll try my best to help you solve the issue
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all right thank you ma'am which operating system are you currently using
20
i'm on a mac and the os is mount tam
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i see could i put you on hold for a few minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should only take a couple of minutes
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okay thanks thank you very much for holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our website for the update next week
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okay i'll do that is there anything else i can assist you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into it thank you again ma'am goodbye
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call center english roleplay conversation number three
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hello thank you for calling horizon mobile my name is sarah how can i help you
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yes my bill for this month is double the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank you mr thompson for verification purposes
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may i have your date of birth sure my date of birth is may 11 1978
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thank you sir could you give me a minute to pull up your account information sure of course
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thank you for waiting sir i found your last billing invoice and it does appear there has been an error i thought so we are very sorry for the double billing
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i will notify our accounting department and they will send a new bill
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how long will that take you should receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist you with today no that should do it
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again i apologize for the error thank you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video please hit the like button and share it thank you so much for watching and see you next time
49
you
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Vocabulary and speaking notes for this lesson
This B1 speaking lesson is built on the video “English for Call Centers 🙋🏻♀️”. The speaker keeps coming back to these words: sir, calling, trouble, hold, center. This video has 49 sentences and 681 words to shadow. The speech runs for 8:15. The speaker talks slowly, about 82 words per minute, so there is time to copy every sound. 85% of the words are among the 3,000 most common in English; the rest is worth studying before you start.
Key vocabulary in this video
The 12 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| goodbye | /ɡʊdˈbaɪ/ | Farewell; a formula used to another person or persons when the speaker, writer, or person addressed is departing. |
| turbo noun | /ˈtɝ.boʊ/ | A turbine. |
| carol noun | /ˈkɛɹəl/ | A ballad or song of joy. |
| install verb | /ɪnˈstɔl/ | To connect, set up or prepare something for use |
| apologize verb | /əˈpɑləˌd͡ʒaɪz/ | To make an apology or excuse; to acknowledge some fault or offense, with expression of regret for it, by way of amends |
| invoice noun | /ˈɪnˌvɔɪs/ | A bill; a commercial document issued by a seller to a buyer indicating the products, quantities and agreed prices for products or services that the seller has… |
| roleplay verb | /ˈroʊl.pleɪ/ | To act out a scenario or fantasy with another person or other people. |
| verification noun | /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/ | The act or process of verifying. |
| notify verb | /ˈnoʊtɪfaɪ/ | To give (someone) notice (of some event). |
| supervisor noun | /ˈsupɚˌvaɪzɚ/ | A person with the official task of overseeing the work of a person or group, or of other operations and activities. |
| linux noun | Any unix-like operating system that uses the Linux kernel. | |
| horizon noun | /həˈɹaɪ.zən/ | The visible horizontal line (in all directions) where the sky appears to meet the earth in the distance. |
Phrasal verbs you will hear
| Word | Pronunciation | Meaning |
|---|---|---|
| get back to verb | Return to (an activity) | |
| pull up verb | /ˌpʊl ˈʌp/ | To lift upwards or vertically. |
| sort out verb | To clarify by reviewing mentally. |
影片中的語法
說話人最常用的結構，並附上影片中的原話：
| 結構 | 影片中的用法 |
|---|---|
| 最高階 the -est / the most … — 一組中最高或最低的 | my best |
| 現在進行時 am/is/are + -ing — 此刻或近期正在發生的事 | i'm having · you're having · are trying |
| “will” 表將來 will + 動詞 — 決定、承諾或預測 | i'll try · will transfer · will be |
| 義務：must / have to / need to 表示某事是必要的 | need to check · need to speak · need to get |
Pronunciation to watch
The speaker uses 13 contractions and reduced forms, such as I'm, I'll, you're. Say them the short way, as you hear them.
- Long words — get the stress right: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like goodbye, turbo, carol.
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。