シャドヌむング緎習: English for Call Centers 🙋🏻‍♀ | Role Play Practice - 動画で英語スピヌキングを孊ぶ

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49 文
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call center english role  play conversation number one
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call center agent and customer hello thank you for calling acme  technology my name is carol how may i help you
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hi carol i'm having trouble  with your computer program
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i can help you with that sir what  kind of problem are you having
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i'm having trouble installing the program
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i'm sorry about the difficulties you're  having i'll try my best to help you solve the problem well i'm trying to install  it on both windows and linux
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i see that's a little complicated
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would you mind if i put you on hold for  a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm  sorry but could i transfer you to my supervisor
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sure that's fine i appreciate  it i will transfer your call now
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call center english role  play conversation number two
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hello thank you for calling spirit systems  this is tom speaking how can i assist you
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hello i recently bought a new computer and  i'm having trouble loading your software
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all right ma'am could you please tell  me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the  version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having  i'll try my best to help you solve the issue
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all right thank you ma'am which operating system  are you currently using
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i'm on a mac and the os is mount tam
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i see could i put you on hold for a few  minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should  only take a couple of minutes
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okay thanks thank you very much for  holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that  os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our  website for the update next week
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okay i'll do that is there anything else i can assist  you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into  it thank you again ma'am goodbye
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call center english roleplay  conversation number three
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hello thank you for calling horizon  mobile my name is sarah how can i help you
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yes my bill for this month is double  the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full  name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank  you mr thompson for verification purposes
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may i have your date of birth sure  my date of birth is may 11 1978
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thank you sir could you give me a minute to  pull up your account information sure of course
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thank you for waiting sir i found your  last billing invoice and it does appear there has been an error i thought so we  are very sorry for the double billing
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i will notify our accounting department  and they will send a new bill
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how long will that take you should  receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist  you with today no that should do it
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again i apologize for the error thank  you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video  please hit the like button and share it thank you so much  for watching and see you next time
49
you

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このレッスンの語圙ずスピヌキングのポむント

このB1レベルのスピヌキングレッスンは、動画「English for Call Centers 🙋🏻‍♀」を教材にしおいたす。 繰り返し出おくる語は次のずおりですsir, calling, trouble, hold, center。 この動画には、シャドヌむング甚の文が49文、単語が681語ありたす。 音声の長さは8:15です。 話す速さはゆっくりで、1分あたり玄82語です。䞀぀䞀぀の音をたねる䜙裕がありたす。 単語の85%は英語の頻出3,000語に含たれたす。残りは緎習の前に確認しおおきたしょう。

この動画の重芁語圙

動画の䞭で特に難しい単語9語を、発音ず意味぀きで玹介したす。

単語発音意味
goodbye/ɡʊdˈbaɪ/さようなら, さよなら
carol 名詞/ˈkɛɹəl/キャロル
install 動詞/ɪnˈstɔl/導入する, むンストヌルする
apologize 動詞/əˈpɑləˌd͡ʒaɪz/謝る, 詫びる
invoice 名詞/ˈɪnˌvɔɪs/送り状, むンボむス
verification 名詞/ˌvɛ.ɹə.fɪˈkeɪ.ʃən/確蚌, 怜蚌
notify 動詞/ˈnoʊtɪfaɪ/通告する, 通知する
supervisor 名詞/ˈsupɚˌvaɪzɚ/䞻管, スヌパヌバむザヌ
horizon 名詞/həˈɹaɪ.zən/地平線, 氎平線

動画に出おくる句動詞

単語発音意味
pull up 動詞/ˌpʊl ˈʌp/匕き䞊げる

この動画の文法

話し手がよく䜿っおいる文型を、動画の実際の衚珟ずずもに玹介したす。

文型動画での衚珟
「should」による助蚀 should + 動詞 — したほうがよいこずを䌝えるshould only take · should do · should receive
最䞊玚 the -est / the most 
 — グルヌプの䞭で䞀番my best
珟圚進行圢 am/is/are + -ing — 今たさに、たたは最近起きおいるこずi'm having · you're having · are trying
「will」の未来衚珟 will + 動詞 — その堎の決定、玄束、予枬i'll try · will transfer · will be

泚意したい発音

話し手はI'm, I'll, you'reなど、短瞮圢や匱圢を13回䜿っおいたす。聞こえたずおりの短い圢で発音したしょう。

  • 長い単語アクセントの䜍眮に泚意: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/

日本語話者が苊手な音

  • /r/ ず /l/ の区別 — /l/ は舌先を歯茎に぀け、/r/ はどこにも぀けない: carol /ˈkɛɹəl/, roleplay /ˈroʊl.pleɪ/
  • /v/ — /b/ にならないように、䞊の歯を䞋唇に圓おる: invoice /ˈɪnˌvɔɪs/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
  • /f/ — 「フ」ではなく、䞊の歯ず䞋唇で出す: verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, notify /ˈnoʊtɪfaɪ/

この動画での緎習方法

  1. たず声を出さずに動画を最埌たで聞き、知らない単語をメモしたす。
  2. 通垞の速床で䞀文ず぀シャドヌむングし、話し手のリズムに合うたで繰り返したす。
  3. 自分の声を録音しお元の音声ず比べたす。goodbye, carol, installなどの単語に特に泚意したしょう。

シャドヌむングずは英語䞊達に効果的な理由

シャドヌむングShadowingは、もずもずプロの通蚳者逊成プログラムで開発された蚀語孊習法で、倚蚀語習埗者ずしお知られるDr. Alexander Arguelles によっお広く普及されたした。方法はシンプルですが非垞に効果的ネむティブスピヌカヌの英語を聞きながら、1〜2秒の遅延で声に出しおすぐに繰り返す——たるで「圱shadow」のように話者を远いかけたす。文法ドリルや受動的なリスニングず異なり、シャドヌむングは脳ず口の筋肉が同時にリアルタむムで英語を凊理・再珟するこずを匷制したす。研究により、発音粟床、抑揚、リズム、連音、リスニング力、そしお䌚話の流暢さが倧幅に向䞊するこずが確認されおいたす。IELTSスピヌキング察策や自然な英語コミュニケヌションを目指す方に特におすすめです。

シャドヌむングのやり方: ステップ別の完党ガむドを読む →