シャドーイング練習: Angry Customer Demands Refund | Call Center Role Play - 動画で英語スピーキングを学ぶ
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66 文
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1
Angry customer demands refund.
2
Call center role play.
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Call center agent and customer.
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Thank you for calling Everline Services.
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My name is Brian.
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How may I assist you today?
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Yes, hello.
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I was just charged twice for the same service yesterday.
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This is ridiculous.
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I want my money back immediately.
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I'm very sorry to hear that.
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I can imagine how frustrating that must be.
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Let me check your account and see what happened.
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May I have your full name and the last four digits of your customer ID to verify your account?
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My name is Ashley Funston, and my customer ID ends in...
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Hold on a sec.
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Yeah, it's 4732.
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Thank you.
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Please give me a moment while I pull up your details.
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Okay, I have your account in front of me.
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I do see two identical charges for the Home Plus subscription from yesterday.
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Exactly.
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But I only signed up once.
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Why are there two charges?
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It appears the system processed the payment twice due to a server error during checkout.
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You were not the only customer affected yesterday.
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We've already started reviewing these cases.
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Well, I really wish you had let me know before I was forced to call you guys.
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You know, this is not the first time I've had a billing issue with your company.
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I completely understand your concern, and I truly apologize for the inconvenience.
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I'll begin the refund process right away and escalate the issue to our technical team, so it doesn't happen again.
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Fine.
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Do you have any idea how long it will take to get my money back?
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The refund will typically reflect on your original payment method within three to five business days, depending on your credit card company.
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To speed things up, I'm marking this case as urgent and have noted that this is a repeat issue on your account.
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That's still kind of long.
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I need that money to pay other bills this week.
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I understand completely.
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If the amount hasn't shown up after three business days, I'll personally follow up with our billing team for you.
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Also, may I offer you a one-month service credit for the inconvenience?
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Hmm, okay.
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At least that's something.
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But I'm warning you, this better not happen again.
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I don't have time to wait on hold and deal with you people.
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I'm so tired of calling customer service again and again.
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I understand how frustrating that must be, and I appreciate you sharing that with me.
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It's our responsibility to make things right, and I will do my best to ensure this issue is resolved smoothly.
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I'm also creating a support ticket with your complaint so it can be reviewed by our management team.
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Well, I'm not sure how that's going to help me pay my bills this week, but whatever.
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So I'll get my refund in about three days and one month of credit.
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Is that right?
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Yes, that's correct.
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You'll also receive a confirmation email shortly with all the details and a reference number.
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Is there anything else I can assist you with today, Ms. Funston?
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No, I guess that covers it.
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Just make sure I actually get the money back.
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Like I said, I really need the money this week.
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Absolutely.
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I've taken care of it, and I'll keep an eye on your case personally.
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Thank you again for your patience, and I apologize once more for the inconvenience.
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We truly appreciate your business.
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Yeah, yeah, save it for the next person.
63
At least you seem to have tried, but your company is really awful.
64
I appreciate your feedback, ma'am.
65
Goodbye.
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Remember to watch our other roleplay videos.
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このレッスンの語彙とスピーキングのポイント
このB1レベルのスピーキングレッスンは、動画「Angry Customer Demands Refund」を教材にしています。 繰り返し出てくる語は次のとおりです：customer, refund, account, issue, inconvenience。 この動画には、シャドーイング用の文が66文、単語が609語あります。 音声の長さは3:41です。 話す速さは1分あたり約165語で、日常会話に近い自然なペースです。 単語の84%は英語の頻出3,000語に含まれます。残りは練習の前に確認しておきましょう。
この動画の重要語彙
動画の中で特に難しい単語15語を、発音と意味つきで紹介します。
| 単語 | 発音 | 意味 |
|---|---|---|
| refund 名詞 | /ɹɪˈfʌnd/ | 払い戻し, 返金 |
| inconvenience 名詞 | /ɪnkənˈvinjəns/ | 不便, 面倒 |
| apologize 動詞 | /əˈpɑləˌd͡ʒaɪz/ | 謝る, 詫びる |
| escalate 動詞 | /ˈɛs.kə.leɪt/ | エスカレートする |
| checkout 名詞 | /ˈt͡ʃɛkˌaʊt/ | レジ |
| digit 名詞 | /ˈdɪd͡ʒɪt/ | 数字 |
| subscription 名詞 | /səbˈskɹɪpʃən/ | 定期購読, 購読 |
| confirmation 名詞 | /ˌkɑn.fəɹˈmeɪ.ʃən/ | 確認, コンファーム |
| urgent 形容詞 | /ˈɜː.d͡ʒənt/ | 緊急の, 急を要する |
| resolve 動詞 | /ɹɪˈzɑlv/ | 解く, 分解する |
| patience 名詞 | /ˈpeɪ̯.ʃəns/ | 辛抱, 忍耐 |
| depend 動詞 | /dɪˈpɛnd/ | 依存する |
| identical 形容詞 | /ɪˈdɛntɪkl̩/ | 同一の, そっくりの |
| goodbye | /ɡʊdˈbaɪ/ | さようなら, さよなら |
| feedback 名詞 | /ˈfiːdˌbæk/ | フィードバック, 反応 |
動画に出てくる句動詞
| 単語 | 発音 | 意味 |
|---|---|---|
| pull up 動詞 | /ˌpʊl ˈʌp/ | 引き上げる |
| show up 動詞 | 現れる |
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している | We've already started · I've had · have noted |
| 受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てる | was just charged · was forced · is resolved |
| 「will」の未来表現 will + 動詞 — その場の決定、約束、予測 | I'll begin · will take · will typically reflect |
| 現在進行形 am/is/are + -ing — 今まさに、または最近起きていること | I'm marking · I'm warning · I'm also creating |
注意したい発音
話し手はI'm, I'll, I'veなど、短縮形や弱形を17回使っています。聞こえたとおりの短い形で発音しましょう。
- 「sh」と「zh」の音: subscription /səbˈskɹɪpʃən/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, patience /ˈpeɪ̯.ʃəns/
- 長い単語（アクセントの位置に注意）: inconvenience /ɪnkənˈvinjəns/, apologize /əˈpɑləˌd͡ʒaɪz/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/
日本語話者が苦手な音：
- /r/ と /l/ の区別 — /l/ は舌先を歯茎につけ、/r/ はどこにもつけない: roleplay /ˈroʊl.pleɪ/, resolve /ɹɪˈzɑlv/
- /v/ — /b/ にならないように、上の歯を下唇に当てる: inconvenience /ɪnkənˈvinjəns/, verify /ˈvɛɹɪfaɪ/, resolve /ɹɪˈzɑlv/
- /f/ — 「フ」ではなく、上の歯と下唇で出す: refund /ɹɪˈfʌnd/, frustrate /ˈfɹʌsˌtɹeɪt/, verify /ˈvɛɹɪfaɪ/, confirmation /ˌkɑn.fəɹˈmeɪ.ʃən/, feedback /ˈfiːdˌbæk/
この動画での練習方法
- まず声を出さずに動画を最後まで聞き、知らない単語をメモします。
- まず0.75倍速で一文ずつシャドーイングし、慣れてきたら通常の速度に戻します。
- 自分の声を録音して元の音声と比べます。refund, inconvenience, apologizeなどの単語に特に注意しましょう。
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。