Практика Shadowing: Angry Customer Demands Refund | Call Center Role Play - Изучайте разговорный английский по видео

Создание урока...
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Angry customer demands refund.
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Call center role play.
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Call center agent and customer.
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Thank you for calling Everline Services.
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My name is Brian.
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How may I assist you today?
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Yes, hello.
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I was just charged twice for the same service yesterday.
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This is ridiculous.
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I want my money back immediately.
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I'm very sorry to hear that.
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I can imagine how frustrating that must be.
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Let me check your account and see what happened.
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May I have your full name and the last four digits of your customer ID to verify your account?
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My name is Ashley Funston, and my customer ID ends in...
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Hold on a sec.
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Yeah, it's 4732.
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Thank you.
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Please give me a moment while I pull up your details.
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Okay, I have your account in front of me.
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I do see two identical charges for the Home Plus subscription from yesterday.
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Exactly.
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But I only signed up once.
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Why are there two charges?
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It appears the system processed the payment twice due to a server error during checkout.
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You were not the only customer affected yesterday.
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We've already started reviewing these cases.
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Well, I really wish you had let me know before I was forced to call you guys.
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You know, this is not the first time I've had a billing issue with your company.
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I completely understand your concern, and I truly apologize for the inconvenience.
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I'll begin the refund process right away and escalate the issue to our technical team, so it doesn't happen again.
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Fine.
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Do you have any idea how long it will take to get my money back?
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The refund will typically reflect on your original payment method within three to five business days, depending on your credit card company.
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To speed things up, I'm marking this case as urgent and have noted that this is a repeat issue on your account.
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That's still kind of long.
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I need that money to pay other bills this week.
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I understand completely.
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If the amount hasn't shown up after three business days, I'll personally follow up with our billing team for you.
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Also, may I offer you a one-month service credit for the inconvenience?
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Hmm, okay.
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At least that's something.
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But I'm warning you, this better not happen again.
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I don't have time to wait on hold and deal with you people.
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I'm so tired of calling customer service again and again.
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I understand how frustrating that must be, and I appreciate you sharing that with me.
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It's our responsibility to make things right, and I will do my best to ensure this issue is resolved smoothly.
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I'm also creating a support ticket with your complaint so it can be reviewed by our management team.
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Well, I'm not sure how that's going to help me pay my bills this week, but whatever.
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So I'll get my refund in about three days and one month of credit.
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Is that right?
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Yes, that's correct.
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You'll also receive a confirmation email shortly with all the details and a reference number.
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Is there anything else I can assist you with today, Ms. Funston?
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No, I guess that covers it.
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Just make sure I actually get the money back.
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Like I said, I really need the money this week.
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Absolutely.
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I've taken care of it, and I'll keep an eye on your case personally.
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Thank you again for your patience, and I apologize once more for the inconvenience.
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We truly appreciate your business.
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Yeah, yeah, save it for the next person.
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At least you seem to have tried, but your company is really awful.
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I appreciate your feedback, ma'am.
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Goodbye.
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Remember to watch our other roleplay videos.

Об этом уроке

Вы практикуете английский с "Angry Customer Demands Refund | Call Center Role Play" с помощью техники Shadowing — метода, разработанного для подготовки профессиональных переводчиков.

Слушайте каждое предложение, обращайте внимание на ударения и связывание звуков, затем повторяйте вслух уверенно. 15–30 минут ежедневной практики дадут заметные результаты.

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.