Практика Shadowing: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Изучайте разговорный английский по видео

Создание урока...
1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
11
I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
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It's really frustrating.
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Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
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Marixa Perus.
20
No big St .Pero's.
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Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
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- TKS 72 -96 -54.
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Okay, that's good.
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Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
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Good one.
30
I see.
31
Amen.
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This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
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Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
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but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
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But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
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which undoubtedly led you to hit the incoming car.
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Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
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But are you sure You like to talk to my manager because all he can do won't be further than I can.
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No. This is ridiculous.
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Transfer me right now to your supervisor.
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Okay.
50
Okay.
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Let me put you through.
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Come in.
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Chief, for the interruption.
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How are you doing, Joshua?
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Yeah, come in.
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Don't worry.
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Thanks.
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How are you doing?
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I'm doing well.
60
What about you?
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I'm great.
62
Thanks for asking.
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So, how can I help you?
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What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
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She wants to know about a specific case.
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I already told you about the situation, but she doesn't want to understand.
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Okay, don't worry.
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Have you been calling me by the way?
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Yeah, sir.
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I apologize.
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I've been firmly busy over here.
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I have a lot of cases that I've been working on and I was in a different phone call.
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Okay, okay.
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But just go ahead and transfer the call and don't forget to send me the case number.
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Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
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Thank you very much, sir.
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All right, welcome.
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Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
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And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
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Okay, good.
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Allow me just a moment so I can review the case resolution.
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What I'm going to do is to put you on hold and I'll be right back.
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Okay.
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All right, so I'm going to review this case.
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See if I have the case number over here.
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Okay, wonderful.
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Okay.
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Okay.
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Without any doubt, he hit the other car.
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There is no shadow without.
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Okay, okay.
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Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
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TODAY.
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Hello Maritza, thanks for holding.
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I do appreciate your time while being on hold.
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As the previous representative fully explained to you, we did find out that you got a red light
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and the security footage displayed the moment you hit the other car on auto brake business.
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Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
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О данном уроке

В этом уроке вы потренируете разговорное английское на примере реального диалога между злым клиентом и представителем страховой компании. Вы научитесь понимать эмоциональную окраску разговора, правильно формулировать жалобы и реагировать на отклонение запросов. Это отличная практика разговорного английского в ситуации, связанной с страховыми выплатами и конфликтными коммуникациями.

Ключевой словарь и фразы

  • Payout — выплата (деньги, выплачиваемые по страховке)
  • Courtesy car — компенсаторная машина (предоставляется во время ремонта)
  • Reckless driving — безответственное вождение (нарушение правил, приводящее к аварии)
  • Clause — пункт договора (статья в документе)
  • Transfer me to your supervisor — переключите меня на вашего руководителя (фраза для требования общения с вышестоящим)
  • Empathize with — сопереживать (понимая чувства другого человека)

Советы по практике

Этот диалог отличается быстрым темпом и эмоциональной окраской, поэтому для эффективной тренировки используйте технику shadow speak (теньевого произношения). Сначала прослушайте фрагмент видео, затем повторите его сразу же за говорящим, копируя не только слова, но и интонацию, паузы и темп. Обратите внимание на яркие эмоции клиента: повышение голоса, повторения ("No, no, no") и требования ("Transfer me right now"). Эти детали помогут вам освоить естественную речь в конфликтных ситуациях.

Для тренировки на этом видео рекомендуется разбить диалог на короткие фрагменты (5–7 секунд). Повторяйте каждый фрагмент до тех пор, пока не сможете произносить его синхронно с говорящим. Это улучшит ваше восприятие быстрого английского и навык импровизации. Используйте этот урок как shadowing site для развития разговорных навыков — практика будет эффективнее, если вы сосредоточитесь на эмоциональной передаче, а не только на правильности грамматики.

Грамматика в этом видео

Конструкции, которые говорящий использует чаще всего, с точными словами из видео:

КонструкцияВ видео
Present Perfect Continuous have/has been + -ing — действие началось раньше и продолжаетсяI've been dealing · I've been working · have been getting
Present Perfect have/has + причастие прошедшего времени — прошлое действие, важное сейчасhaven't heard · has been determined · I've been
Пассивный залог be + причастие прошедшего времени — важно, что происходит, а не кто это делаетwas assigned · has been determined · has been denied
Будущее с «going to» be going to + глагол — план или то, что явно произойдётI'm going to send · I'm going to do · I'm going to review

Что такое техника Shadowing?

Shadowing — это научно обоснованная техника изучения языка, изначально разработанная для подготовки профессиональных переводчиков и популяризированная полиглотом доктором Александром Аргуэльесом. Метод прост, но эффективен: вы слушаете аудио на английском от носителей языка и немедленно повторяете вслух — как тень, следующая за говорящим с задержкой в 1–2 секунды. В отличие от пассивного прослушивания или грамматических упражнений, Shadowing заставляет мозг и мышцы рта одновременно обрабатывать и воспроизводить реальные речевые паттерны. Исследования показывают, что это значительно улучшает точность произношения, интонацию, ритм, связную речь, понимание на слух и беглость речи — что делает его одним из самых эффективных методов для подготовки к IELTS Speaking и реального общения на английском.

Техника шедоуинга: читать полное пошаговое руководство →