Shadowing Practice: Angry ๐Ÿ˜ก Customer Asks for a Compensation / Insurance Scenario - Learn English Speaking with Video

ื‘ื—ืจ ืžืฆื‘ ืชืจื’ื•ืœ

ื›ืœ ืžืฆื‘ ืคื•ืชื— ื—ื“ืจ ืชืจื’ื•ืœ ื‘ืžืกืš ืžืœื.

107 ืžืฉืคื˜ื™ื
ืื ื”ืžืฉืคื˜ื™ื ืงืฆืจื™ื ืื• ืืจื•ื›ื™ื ืžื“ื™, ืœื—ืฅ ืขืœ ืขืจื•ืš ื›ื“ื™ ืœื”ืชืื™ื ืื•ืชื.
1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
11
I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
14
It's really frustrating.
15
Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
19
Marixa Perus.
20
No big St .Pero's.
21
Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
23
- TKS 72 -96 -54.
24
Okay, that's good.
25
Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
29
Good one.
30
I see.
31
Amen.
32
This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
35
Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
38
but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
40
But let me explain why.
41
After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
42
which undoubtedly led you to hit the incoming car.
43
Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
44
No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
46
But are you sure You like to talk to my manager because all he can do won't be further than I can.
47
No. This is ridiculous.
48
Transfer me right now to your supervisor.
49
Okay.
50
Okay.
51
Let me put you through.
52
Come in.
53
Chief, for the interruption.
54
How are you doing, Joshua?
55
Yeah, come in.
56
Don't worry.
57
Thanks.
58
How are you doing?
59
I'm doing well.
60
What about you?
61
I'm great.
62
Thanks for asking.
63
So, how can I help you?
64
What seems to be the matter at this moment?
65
Sir, I was trying to get a hold of you since I got a customer on hold.
66
She wants to know about a specific case.
67
I already told you about the situation, but she doesn't want to understand.
68
Okay, don't worry.
69
Have you been calling me by the way?
70
Yeah, sir.
71
I apologize.
72
I've been firmly busy over here.
73
I have a lot of cases that I've been working on and I was in a different phone call.
74
Okay, okay.
75
But just go ahead and transfer the call and don't forget to send me the case number.
76
Okay, I'm going to send it by link.
77
Wonderful.
78
I appreciate it.
79
Thank you very much, sir.
80
All right, welcome.
81
Hello, this is Emmanuel the manager.
82
How can I have seizure today?
83
Hi Emmanuel.
84
Okay, look, all I'm asking for is to get the full indemnity insurance.
85
And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
86
Okay, good.
87
Allow me just a moment so I can review the case resolution.
88
What I'm going to do is to put you on hold and I'll be right back.
89
Okay.
90
All right, so I'm going to review this case.
91
See if I have the case number over here.
92
Okay, wonderful.
93
Okay.
94
Okay.
95
Without any doubt, he hit the other car.
96
There is no shadow without.
97
Okay, okay.
98
Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
100
TODAY.
101
Hello Maritza, thanks for holding.
102
I do appreciate your time while being on hold.
103
As the previous representative fully explained to you, we did find out that you got a red light
104
and the security footage displayed the moment you hit the other car on auto brake business.
105
Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.

ื”ื•ืจื“ ืืคืœื™ืงืฆื™ื”

ื›ืœ ืžื” ืฉืืชื” ืฆืจื™ืš ื›ื“ื™ ืœื“ื‘ืจ ื‘ืฉื˜ืฃ

ื”ื’ื™ื™ืช AIืฆื™ื•ืŸ ืœื›ืœ ืžืฉืคื˜
ืชืจื’ื•ืœ IPAืฉืœื•ื˜ ื‘ื›ืœ ืฆืœื™ืœ
ืื•ืฆืจ ืžื™ืœื™ืื‘ื ื” ืืช ืžืื’ืจ ื”ืžื™ืœื™ื ืฉืœืš
ืžืฉื—ืง ืื•ืฆืจ ืžื™ืœื™ืืœืžื“ ืชื•ืš ื›ื“ื™ ืžืฉื—ืง
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ืื•ืฆืจ ืžื™ืœื™ื ื•ื”ืขืจื•ืช ื”ื’ื™ื™ื” ืœืฉื™ืขื•ืจ ื”ื–ื”

ืฉื™ืขื•ืจ ื”ื“ื™ื‘ื•ืจ ื”ื–ื” ื‘ืจืžื” B1 ืžื‘ื•ืกืก ืขืœ ื”ืกืจื˜ื•ืŸ โ€œAngry ๐Ÿ˜ก Customer Asks for a Compensation / Insurance Scenarioโ€. ื‘ืกืจื˜ื•ืŸ ื”ื–ื” ื™ืฉ 107 ืžืฉืคื˜ื™ื ื•-911 ืžื™ืœื™ื ืœืชืจื’ื•ืœ Shadowing. ื”ื“ื™ื‘ื•ืจ ื ืžืฉืš 5:56. ื”ื“ื•ื‘ืจ ืžื“ื‘ืจ ื‘ืงืฆื‘ ื˜ื‘ืขื™ ืฉืœ ื›-153 ืžื™ืœื™ื ื‘ื“ืงื”, ืงืจื•ื‘ ืœืฉื™ื—ื” ื™ื•ืžื™ื•ืžื™ืช. 85% ืžื”ืžื™ืœื™ื ื ืžืฆืื•ืช ื‘ื™ืŸ 3,000 ื”ืžื™ืœื™ื ื”ื ืคื•ืฆื•ืช ื‘ื™ื•ืชืจ ื‘ืื ื’ืœื™ืช; ื›ื“ืื™ ืœืœืžื•ื“ ืืช ื”ืฉืืจ ืœืคื ื™ ืฉืžืชื—ื™ืœื™ื.

ืื•ืฆืจ ืžื™ืœื™ื ืžืจื›ื–ื™ ื‘ืกืจื˜ื•ืŸ ื”ื–ื”

14 ื”ืžื™ืœื™ื ื”ืžืชืงื“ืžื•ืช ื‘ื™ื•ืชืจ ื‘ืกืจื˜ื•ืŸ, ืขื ื”ื”ื’ื™ื™ื” ื•ื”ืžืฉืžืขื•ืช ืฉืœื”ืŸ:

ืžื™ืœื”ื”ื’ื™ื™ื”ืžืฉืžืขื•ืช
apologize ืคื•ืขืœ/ษ™หˆpษ‘lษ™หŒdอกส’aษชz/ื”ึดืชึฐื ึทืฆึตึผืœ
frustrate ืคื•ืขืœ/หˆfษนสŒsหŒtษนeษชt/ืชึดึผืกึฐื›ึตึผืœ
inconvenience ืฉื ืขืฆื/ษชnkษ™nหˆvinjษ™ns/ืื™ ื ื•ื—ื•ืช
reckless ืฉื ืชื•ืืจ/หˆษนษ›klษ™s/ืจึทืฉึฐืืœึธืŸ
boil ืคื•ืขืœ/bษ”ษช(ษ™)l/ื”ืจืชื™ื—
amen/(หŒ)ษ‘หหˆmษ›n/ืึธืžึตืŸ
automobile ืฉื ืขืฆื/หˆษ”ห.tษ™.mษ™หŒbil/ืžึฐื›ื•ึนื ึดื™ืช
clause ืฉื ืขืฆื/klษ”หz/ืคืกื•ืงื™ืช
courtesy ืฉื ืขืฆื/หˆkษษพษ™si/ืื“ื™ื‘ื•ืช
stake ืฉื ืขืฆื/steษชk/ื™ึธืชึตื“
fence ืฉื ืขืฆื/fษ›ns/ื’ึธื“ึตืจ
shoe ืฉื ืขืฆื/หˆสƒu/ื ึทืขึทืœ
dispute ืฉื ืขืฆื/dษชหˆspjuหt/ืจึดื™ื‘
goodbye/ษกสŠdหˆbaษช/ืœึฐื”ึดืชึฐืจึธืื•ึนืช, ืฉึธืืœื•ึนื

ืžืฉืคื˜ื™ื ืฉื›ื“ืื™ ืœื—ื–ื•ืจ ืขืœื™ื”ื

ืžืฉืคื˜ื™ื ืงืฆืจื™ื ื•ืฉืœืžื™ื ืžื”ืกืจื˜ื•ืŸ ืฉืืคืฉืจ ืœื”ืฉืชืžืฉ ื‘ื”ื ื‘ืฉื™ื—ื” ื™ื•ืžื™ื•ืžื™ืช:

  • How may I help you today?
  • How are you doing?
  • Have you been calling me by the way?
  • I've been firmly busy over here.
  • How can I have seizure today?

ื“ืงื“ื•ืง ื‘ืกืจื˜ื•ืŸ ื”ื–ื”

ื”ืžื‘ื ื™ื ืฉื”ื“ื•ื‘ืจ ืžืฉืชืžืฉ ื‘ื”ื ื”ื›ื™ ื”ืจื‘ื”, ืขื ื”ืžื™ืœื™ื ื”ืžื“ื•ื™ืงื•ืช ืžื”ืกืจื˜ื•ืŸ:

ืžื‘ื ื”ื‘ืกืจื˜ื•ืŸ
ื”ื•ื•ื” ืžื•ืฉืœื ืžืžื•ืฉืš (Present perfect continuous) have/has been + -ing โ€” ืคืขื•ืœื” ืฉื”ืชื—ื™ืœื” ื‘ืขื‘ืจ ื•ืขื“ื™ื™ืŸ ื ืžืฉื›ืช ืขื›ืฉื™ื•I've been dealing ยท Have you been calling ยท I've been working
ื”ื•ื•ื” ืžื•ืฉืœื (Present perfect) have/has + past participle โ€” ืคืขื•ืœื” ืฉืงืจืชื” ื‘ืขื‘ืจ ื•ืขื“ื™ื™ืŸ ื™ืฉ ืœื” ื—ืฉื™ื‘ื•ืช ืื• ื”ืฉืคืขื” ืขื›ืฉื™ื•haven't heard ยท has been ยท I've been
ืกื‘ื™ืœ (Passive voice) be + past participle โ€” ื”ื“ื’ืฉ ื”ื•ื ืขืœ ืžื” ืฉืงื•ืจื”, ืœื ืขืœ ืžื™ ืฉืขื•ืฉื” ืืช ื”ืคืขื•ืœื”was assigned ยท has been denied
ื”ื•ื•ื” ืžืžื•ืฉืš (Present continuous) am/is/are + -ing โ€” ืžืฉื”ื• ืฉืžืชืจื—ืฉ ื›ืจื’ืข ืื• ื‘ืกื‘ื™ื‘ื” ื”ืงืจื•ื‘ื” ืœื–ืžืŸ ื”ื–ื”is calling ยท are not paying ยท are you doing

ื”ื’ื™ื™ื” ืฉืฉื•ื•ื” ืœืฉื™ื ืœื‘ ืืœื™ื”

ื”ื“ื•ื‘ืจ ืžืฉืชืžืฉ ื‘-25 ืงื™ืฆื•ืจื™ื ื•ืฆื•ืจื•ืช ืžืงื•ืฆืจื•ืช, ื›ืžื• I'm, don't, I've. ืืžืจื• ืื•ืชื ื‘ืฆื•ืจื” ื”ืงืฆืจื”, ื›ืคื™ ืฉืืชื ืฉื•ืžืขื™ื ืื•ืชื.

  • ื”ืฆืœื™ืœื™ื ืฉืœ โ€œshโ€ ื•-โ€œzhโ€: interruption /หŒษชntษ™หˆษนสŒpสƒษ™n/, seizure /หˆsi.ส’ษš/, shoe /หˆสƒu/
  • ืžื™ืœื™ื ืืจื•ื›ื•ืช โ€” ืฉื™ืžื• ืœื‘ ืœื”ื˜ืขืžื”: apologize /ษ™หˆpษ‘lษ™หŒdอกส’aษชz/, indemnity /ษชnหˆdษ›mnษชti/, interruption /หŒษชntษ™หˆษนสŒpสƒษ™n/, inconvenience /ษชnkษ™nหˆvinjษ™ns/, undoubtedly /สŒnหˆdaสŠtษชdli/

ืฆืœื™ืœื™ื ืฉื“ื•ื‘ืจื™ ืขื‘ืจื™ืช ืžืชืงืฉื™ื ื‘ื”ื:

  • /w/ โ€” ืฉืคืชื™ื™ื ืžืขื•ื’ืœื•ืช, ืœื /v/: swerve /swษv/, swipe /swaษชp/, driveway /หˆdษนaษชvหŒweษช/, consequently /หˆkษ‘nsษชหŒkwษ›ntli/, requirement /ษนษชหˆkwaษชษนmษ™nt/
  • /r/ โ€” ื”ืœืฉื•ืŸ ืœื ื ื•ื’ืขืช ื‘ืฉื•ื ืžืงื•ื, ืœื ื”-โ€œืจโ€ ื”ื’ืจื•ื ื™ืช: frustrate /หˆfษนสŒsหŒtษนeษชt/, infringe /ษชnหˆfษนษชndอกส’/, interruption /หŒษชntษ™หˆษนสŒpสƒษ™n/, upfront /สŒpหˆfษนสŒnt/, driveway /หˆdษนaษชvหŒweษช/
  • ืขื™ืฆื•ืจ ืงื•ืœื™ ื‘ืกื•ืฃ ืžื™ืœื” โ€” /b/, /d/, /g/, /z/, /v/ ื‘ืœื™ ืœื”ืคื•ืš ืื•ืชื ืœืื˜ื•ืžื™ื: apologize /ษ™หˆpษ‘lษ™หŒdอกส’aษชz/, footage /หˆfสŠtษชdอกส’/, empathize /หˆษ›mpษ™หŒฮธaษชz/, infringe /ษชnหˆfษนษชndอกส’/, swerve /swษv/

ืื™ืš ืœืชืจื’ืœ ืขื ื”ืกืจื˜ื•ืŸ ื”ื–ื”

  1. ื”ืงืฉื™ื‘ื• ืœื›ืœ ื”ืกืจื˜ื•ืŸ ืคืขื ืื—ืช ื‘ืœื™ ืœื“ื‘ืจ, ื•ืจืฉืžื• ืืช ื”ืžื™ืœื™ื ืฉืืชื ืœื ืžื›ื™ืจื™ื.
  2. ื”ืชื—ื™ืœื• ื‘ืžื”ื™ืจื•ืช 0.75ร—, ืชืจื’ืœื• Shadowing ืžืฉืคื˜ ืื—ืจ ืžืฉืคื˜, ื•ื—ื–ืจื• ืœืžื”ื™ืจื•ืช ืจื’ื™ืœื” ื›ืฉื–ื” ืžืจื’ื™ืฉ ืงืœ.
  3. ื”ืงืœื™ื˜ื• ืืช ืขืฆืžื›ื ื•ื”ืฉื•ื• ืœืžืงื•ืจ, ืชื•ืš ืชืฉื•ืžืช ืœื‘ ืœืžื™ืœื™ื ื›ืžื• apologize, frustrate, inconvenience.

ืžื”ื™ ื˜ื›ื ื™ืงืช ื”ืฉืื“ื•ืื™ื ื’?

ืฉืื“ื•ืื™ื ื’ ื”ื™ื ื˜ื›ื ื™ืงืช ืœืžื™ื“ืช ืฉืคื” ืžื‘ื•ืกืกืช ืžื“ืข ืฉืคื•ืชื—ื” ื‘ืžืงื•ืจ ืœื”ื›ืฉืจืช ืžืชื•ืจื’ืžื ื™ื ืžืงืฆื•ืขื™ื™ื ื•ืคื•ืคื•ืœืจื™ืช ืขืœ ื™ื“ื™ ื”ืคื•ืœื™ื’ืœื•ื˜ ื“"ืจ ืืœื›ืกื ื“ืจ ืืจื’ื•ืืœืก. ื”ืฉื™ื˜ื” ืคืฉื•ื˜ื” ืืš ืขื•ืฆืžืชื™ืช: ืืชื” ืžืงืฉื™ื‘ ืœืื•ื“ื™ื• ื‘ืื ื’ืœื™ืช ื™ืœื™ื“ื™ืช ื•ื—ื•ื–ืจ ืขืœื™ื• ื‘ืงื•ืœ ืจื ืžื™ื“ โ€” ื›ืžื• ืฆืœ ื”ืขื•ืงื‘ ืื—ืจื™ ื”ื“ื•ื‘ืจ ืขื ืขื™ื›ื•ื‘ ืฉืœ 1โ€“2 ืฉื ื™ื•ืช ื‘ืœื‘ื“. ื‘ื ื™ื’ื•ื“ ืœื”ืื–ื ื” ืคืกื™ื‘ื™ืช ืื• ืชืจื’ื™ืœื™ ื“ืงื“ื•ืง, ืฉืื“ื•ืื™ื ื’ ืžื›ืจื™ื— ืืช ื”ืžื•ื— ื•ื”ืฉืจื™ืจื™ื ื‘ืคื” ืœืขื‘ื“ ื•ืœืฉื—ื–ืจ ื“ืคื•ืกื™ ื“ื™ื‘ื•ืจ ืืžื™ืชื™ื™ื ื‘ื• ื–ืžื ื™ืช. ืžื—ืงืจื™ื ืžืจืื™ื ืฉื–ื” ืžืฉืคืจ ืžืฉืžืขื•ืชื™ืช ืืช ื“ื™ื•ืง ื”ื”ื’ื™ื™ื”, ื”ืื™ื ื˜ื•ื ืฆื™ื”, ื”ืงืฆื‘, ื”ื“ื™ื‘ื•ืจ ื”ืžื—ื•ื‘ืจ, ื”ื‘ื ืช ื”ืฉืžื™ืขื” ื•ืฉื˜ืฃ ื”ื“ื™ื‘ื•ืจ โ€” ืžื” ืฉื”ื•ืคืš ืื•ืชื• ืœืื—ืช ื”ืฉื™ื˜ื•ืช ื”ื™ืขื™ืœื•ืช ื‘ื™ื•ืชืจ ืœื”ื›ื ื” ืœIELTS Speaking ื•ืœืชืงืฉื•ืจืช ื‘ืื ื’ืœื™ืช ื‘ืขื•ืœื ื”ืืžื™ืชื™.

ื˜ื›ื ื™ืงืช Shadowing: ืงืจื ืืช ื”ืžื“ืจื™ืš ื”ืžืœื ืฉืœื‘ ืื—ืจ ืฉืœื‘ โ†’