Shadowing Practice: ๐Ÿ”ฅCustomer Complaint Form โ€” Product Return - Learn English Speaking with Video

ื‘ื—ืจ ืžืฆื‘ ืชืจื’ื•ืœ

ื›ืœ ืžืฆื‘ ืคื•ืชื— ื—ื“ืจ ืชืจื’ื•ืœ ื‘ืžืกืš ืžืœื.

85 ืžืฉืคื˜ื™ื
ืื ื”ืžืฉืคื˜ื™ื ืงืฆืจื™ื ืื• ืืจื•ื›ื™ื ืžื“ื™, ืœื—ืฅ ืขืœ ืขืจื•ืš ื›ื“ื™ ืœื”ืชืื™ื ืื•ืชื.
1
Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
5
Good morning, madam.
6
Can I help you?
7
Yes, hello.
8
I have a complaint to make about this vacuum cleaner.
9
I'm wanting to return it, please.
10
Oh dear, I'm sorry to hear that.
11
Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
15
Fine, thanks.
16
And your address?
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It's 34 Garden Avenue.
18
I haven't heard of that one.
19
That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
27
OK, then.
28
And now a few details about the product itself.
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When did you buy it?
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Do you remember?
31
Yes, it says on the receipt.
32
Hang on, I need my glasses to read it.
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Does that say the 21st of July?
34
Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
36
It looks like a Volta budget model.
37
What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
40
Yes, I like the colour.
41
And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
43
Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
49
Do you see?
50
It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
53
There are a couple of possible solutions.
54
One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
56
I think I'd like to exchange it for a better model.
57
Right.
58
You'll have to stick with the Volta brand as that's all we stock.
59
But if you like, I can show you the other options and we can find the one that suits you best.
60
Now, would you want any special features?
61
Some of them come with a dust bag which can be used again and again.
62
That sounds like it would be useful.
63
Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
64
Do you see this price label here?
65
Yes, that'll be all right.
66
My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
68
Now, do you have a preference as to colour?
69
The Volta Ultima comes in three colourways.
70
As you can see, the sky blue is pretty.
71
Yes, it looks good in that colour, but I think I'll take the silver one, please.
72
Although I do love that shade of purple.
73
Right.
74
We don't actually have one in stock, but they're coming in on Tuesday.
75
Would you like to come in and collect it then?
76
No, I'd rather...
77
That is the end of part one.
78
You now have one minute to check your answers to part one.
79
Thank you.
80
Thank you.
81
Thank you you
82
Thank you.
83
Thank you.
84
Thank you.
85
Thank you.

ื”ื•ืจื“ ืืคืœื™ืงืฆื™ื”

ื›ืœ ืžื” ืฉืืชื” ืฆืจื™ืš ื›ื“ื™ ืœื“ื‘ืจ ื‘ืฉื˜ืฃ

ื”ื’ื™ื™ืช AIืฆื™ื•ืŸ ืœื›ืœ ืžืฉืคื˜
ืชืจื’ื•ืœ IPAืฉืœื•ื˜ ื‘ื›ืœ ืฆืœื™ืœ
ืื•ืฆืจ ืžื™ืœื™ืื‘ื ื” ืืช ืžืื’ืจ ื”ืžื™ืœื™ื ืฉืœืš
ืžืฉื—ืง ืื•ืฆืจ ืžื™ืœื™ืืœืžื“ ืชื•ืš ื›ื“ื™ ืžืฉื—ืง
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ืื•ืฆืจ ืžื™ืœื™ื ื•ื”ืขืจื•ืช ื”ื’ื™ื™ื” ืœืฉื™ืขื•ืจ ื”ื–ื”

ืฉื™ืขื•ืจ ื”ื“ื™ื‘ื•ืจ ื”ื–ื” ื‘ืจืžื” B1 ืžื‘ื•ืกืก ืขืœ ื”ืกืจื˜ื•ืŸ โ€œ๐Ÿ”ฅCustomer Complaint Form โ€” Product Returnโ€. ื”ืžื™ืœื™ื ืฉื—ื•ื–ืจื•ืช ื”ื›ื™ ื”ืจื‘ื”: questions, Volta, colour, answer, hear. ื‘ืกืจื˜ื•ืŸ ื”ื–ื” ื™ืฉ 85 ืžืฉืคื˜ื™ื ื•-646 ืžื™ืœื™ื ืœืชืจื’ื•ืœ Shadowing. ื”ื“ื™ื‘ื•ืจ ื ืžืฉืš 8:04. ื”ื“ื•ื‘ืจ ืžื“ื‘ืจ ืœืื˜, ื›-80 ืžื™ืœื™ื ื‘ื“ืงื”, ื›ืš ืฉื™ืฉ ื–ืžืŸ ืœื—ืงื•ืช ื›ืœ ืฆืœื™ืœ. 87% ืžื”ืžื™ืœื™ื ื ืžืฆืื•ืช ื‘ื™ืŸ 3,000 ื”ืžื™ืœื™ื ื”ื ืคื•ืฆื•ืช ื‘ื™ื•ืชืจ ื‘ืื ื’ืœื™ืช, ื›ืš ืฉืงืœ ืœืขืงื•ื‘ ืื—ืจื™ ืื•ืฆืจ ื”ืžื™ืœื™ื. 17 ืžืชื•ืš 85 ื”ืžืฉืคื˜ื™ื ืฉืœื• ื”ื ืฉืืœื•ืช, ื›ืš ืฉื–ื” ืชืจื’ื•ืœ ื˜ื•ื‘ ืœืื™ื ื˜ื•ื ืฆื™ื” ืฉืœ ืฉืืœื•ืช ื•ืœืชืฉื•ื‘ื•ืช ืงืฆืจื•ืช.

ืื•ืฆืจ ืžื™ืœื™ื ืžืจื›ื–ื™ ื‘ืกืจื˜ื•ืŸ ื”ื–ื”

8 ื”ืžื™ืœื™ื ื”ืžืชืงื“ืžื•ืช ื‘ื™ื•ืชืจ ื‘ืกืจื˜ื•ืŸ, ืขื ื”ื”ื’ื™ื™ื” ื•ื”ืžืฉืžืขื•ืช ืฉืœื”ืŸ:

ืžื™ืœื”ื”ื’ื™ื™ื”ืžืฉืžืขื•ืช
vacuum ืฉื ืขืฆื/หˆvรฆ.kjuหm/ื•ืืงื•ื, ืจื™ืง
madam ืฉื ืขืฆื/หˆmรฆdษ™m/ื’ื‘ืจืช \ ื’ึฐื‘ึถืจึถืช
watt ืฉื ืขืฆื/wษ‘t/ื•ึธืื˜
upright ืฉื ืชื•ืืจ/หˆสŒpษนaษชt/ื–ืงื•ืฃ, ืขื•ืžื“
preference ืฉื ืขืฆื/หˆpษนษ›f(ษ™)ษน(ษ™)ns/ื”ึทืขึฒื“ึธืคึธื”
shade ืฉื ืขืฆื/สƒeษชd/ืฆึตืœ
purple ืฉื ืขืฆื/หˆpษ.plฬฉ/ืกื’ื•ืœ
complaint ืฉื ืขืฆื/kษ™mหˆpleษชnt/ืชึฐึผืœื•ึผื ึธื”

ืžืฉืคื˜ื™ื ืฉื›ื“ืื™ ืœื—ื–ื•ืจ ืขืœื™ื”ื

ืžืฉืคื˜ื™ื ืงืฆืจื™ื ื•ืฉืœืžื™ื ืžื”ืกืจื˜ื•ืŸ ืฉืืคืฉืจ ืœื”ืฉืชืžืฉ ื‘ื”ื ื‘ืฉื™ื—ื” ื™ื•ืžื™ื•ืžื™ืช:

  • Can I help you?
  • I'm wanting to return it, please.
  • When did you buy it?
  • Does it not clean your floor properly?
  • Do you see this price label here?

ื“ืงื“ื•ืง ื‘ืกืจื˜ื•ืŸ ื”ื–ื”

ื”ืžื‘ื ื™ื ืฉื”ื“ื•ื‘ืจ ืžืฉืชืžืฉ ื‘ื”ื ื”ื›ื™ ื”ืจื‘ื”, ืขื ื”ืžื™ืœื™ื ื”ืžื“ื•ื™ืงื•ืช ืžื”ืกืจื˜ื•ืŸ:

ืžื‘ื ื”ื‘ืกืจื˜ื•ืŸ
ื”ื•ื•ื” ืžื•ืฉืœื (Present perfect) have/has + past participle โ€” ืคืขื•ืœื” ืฉืงืจืชื” ื‘ืขื‘ืจ ื•ืขื“ื™ื™ืŸ ื™ืฉ ืœื” ื—ืฉื™ื‘ื•ืช ืื• ื”ืฉืคืขื” ืขื›ืฉื™ื•haven't heard ยท we've found
ืžืฉืคื˜ื™ ื–ื™ืงื” (Relative clauses) who / which + clause โ€” ืžื™ื“ืข ื ื•ืกืฃ ืขืœ ืื“ื ืื• ื“ื‘ืจsale, which was ยท bag which can
ืขืชื™ื“ ืขื โ€œwillโ€ will + verb โ€” ื”ื—ืœื˜ื”, ื”ื‘ื˜ื—ื” ืื• ื ื™ื‘ื•ื™ ืœื’ื‘ื™ ื”ืขืชื™ื“will hear ยท I'll just write ยท won't fall
ื”ื•ื•ื” ืžืžื•ืฉืš (Present continuous) am/is/are + -ing โ€” ืžืฉื”ื• ืฉืžืชืจื—ืฉ ื›ืจื’ืข ืื• ื‘ืกื‘ื™ื‘ื” ื”ืงืจื•ื‘ื” ืœื–ืžืŸ ื”ื–ื”I'm wanting ยท is not working ยท they're coming

ื”ื’ื™ื™ื” ืฉืฉื•ื•ื” ืœืฉื™ื ืœื‘ ืืœื™ื”

ื”ื“ื•ื‘ืจ ืžืฉืชืžืฉ ื‘-16 ืงื™ืฆื•ืจื™ื ื•ืฆื•ืจื•ืช ืžืงื•ืฆืจื•ืช, ื›ืžื• I'd, I'll, I'm. ืืžืจื• ืื•ืชื ื‘ืฆื•ืจื” ื”ืงืฆืจื”, ื›ืคื™ ืฉืืชื ืฉื•ืžืขื™ื ืื•ืชื.

ืฆืœื™ืœื™ื ืฉื“ื•ื‘ืจื™ ืขื‘ืจื™ืช ืžืชืงืฉื™ื ื‘ื”ื:

  • /รฆ/ โ€” ืคืชื•ื— ื™ื•ืชืจ ืžื”-โ€œืึถโ€ ื”ืขื‘ืจื™ืช, ืœื ื›ืžื• โ€œaโ€ ื‘-โ€œcupโ€: vacuum /หˆvรฆ.kjuหm/, madam /หˆmรฆdษ™m/
  • /r/ โ€” ื”ืœืฉื•ืŸ ืœื ื ื•ื’ืขืช ื‘ืฉื•ื ืžืงื•ื, ืœื ื”-โ€œืจโ€ ื”ื’ืจื•ื ื™ืช: upright /หˆสŒpษนaษชt/, receipt /ษนษชหˆsiหt/, preference /หˆpษนษ›f(ษ™)ษน(ษ™)ns/

ืื™ืš ืœืชืจื’ืœ ืขื ื”ืกืจื˜ื•ืŸ ื”ื–ื”

  1. ื”ืงืฉื™ื‘ื• ืœื›ืœ ื”ืกืจื˜ื•ืŸ ืคืขื ืื—ืช ื‘ืœื™ ืœื“ื‘ืจ, ื•ืจืฉืžื• ืืช ื”ืžื™ืœื™ื ืฉืืชื ืœื ืžื›ื™ืจื™ื.
  2. ืชืจื’ืœื• Shadowing ืžืฉืคื˜ ืื—ืจ ืžืฉืคื˜ ื‘ืžื”ื™ืจื•ืช ืจื’ื™ืœื”, ื•ื—ื–ืจื• ืขืœ ื›ืœ ืžืฉืคื˜ ืขื“ ืฉื”ืงืฆื‘ ืฉืœื›ื ืชื•ืื ืืช ื”ื“ื•ื‘ืจ.
  3. ื”ืงืœื™ื˜ื• ืืช ืขืฆืžื›ื ื•ื”ืฉื•ื• ืœืžืงื•ืจ, ืชื•ืš ืชืฉื•ืžืช ืœื‘ ืœืžื™ืœื™ื ื›ืžื• vacuum, madam, watt.

ืžื”ื™ ื˜ื›ื ื™ืงืช ื”ืฉืื“ื•ืื™ื ื’?

ืฉืื“ื•ืื™ื ื’ ื”ื™ื ื˜ื›ื ื™ืงืช ืœืžื™ื“ืช ืฉืคื” ืžื‘ื•ืกืกืช ืžื“ืข ืฉืคื•ืชื—ื” ื‘ืžืงื•ืจ ืœื”ื›ืฉืจืช ืžืชื•ืจื’ืžื ื™ื ืžืงืฆื•ืขื™ื™ื ื•ืคื•ืคื•ืœืจื™ืช ืขืœ ื™ื“ื™ ื”ืคื•ืœื™ื’ืœื•ื˜ ื“"ืจ ืืœื›ืกื ื“ืจ ืืจื’ื•ืืœืก. ื”ืฉื™ื˜ื” ืคืฉื•ื˜ื” ืืš ืขื•ืฆืžืชื™ืช: ืืชื” ืžืงืฉื™ื‘ ืœืื•ื“ื™ื• ื‘ืื ื’ืœื™ืช ื™ืœื™ื“ื™ืช ื•ื—ื•ื–ืจ ืขืœื™ื• ื‘ืงื•ืœ ืจื ืžื™ื“ โ€” ื›ืžื• ืฆืœ ื”ืขื•ืงื‘ ืื—ืจื™ ื”ื“ื•ื‘ืจ ืขื ืขื™ื›ื•ื‘ ืฉืœ 1โ€“2 ืฉื ื™ื•ืช ื‘ืœื‘ื“. ื‘ื ื™ื’ื•ื“ ืœื”ืื–ื ื” ืคืกื™ื‘ื™ืช ืื• ืชืจื’ื™ืœื™ ื“ืงื“ื•ืง, ืฉืื“ื•ืื™ื ื’ ืžื›ืจื™ื— ืืช ื”ืžื•ื— ื•ื”ืฉืจื™ืจื™ื ื‘ืคื” ืœืขื‘ื“ ื•ืœืฉื—ื–ืจ ื“ืคื•ืกื™ ื“ื™ื‘ื•ืจ ืืžื™ืชื™ื™ื ื‘ื• ื–ืžื ื™ืช. ืžื—ืงืจื™ื ืžืจืื™ื ืฉื–ื” ืžืฉืคืจ ืžืฉืžืขื•ืชื™ืช ืืช ื“ื™ื•ืง ื”ื”ื’ื™ื™ื”, ื”ืื™ื ื˜ื•ื ืฆื™ื”, ื”ืงืฆื‘, ื”ื“ื™ื‘ื•ืจ ื”ืžื—ื•ื‘ืจ, ื”ื‘ื ืช ื”ืฉืžื™ืขื” ื•ืฉื˜ืฃ ื”ื“ื™ื‘ื•ืจ โ€” ืžื” ืฉื”ื•ืคืš ืื•ืชื• ืœืื—ืช ื”ืฉื™ื˜ื•ืช ื”ื™ืขื™ืœื•ืช ื‘ื™ื•ืชืจ ืœื”ื›ื ื” ืœIELTS Speaking ื•ืœืชืงืฉื•ืจืช ื‘ืื ื’ืœื™ืช ื‘ืขื•ืœื ื”ืืžื™ืชื™.

ื˜ื›ื ื™ืงืช Shadowing: ืงืจื ืืช ื”ืžื“ืจื™ืš ื”ืžืœื ืฉืœื‘ ืื—ืจ ืฉืœื‘ โ†’