跟讀練習: 🔥Customer Complaint Form — Product Return - 通過影片學習英語口語

選擇練習模式

每種模式都會開啟全屏練習室。

85 句
如果句子過短或過長，請點選 Edit 進行調整。
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
5
Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
83
Thank you.
84
Thank you.
85
Thank you.

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背景介紹

在本影片中，我們聽到了一位顧客和商店的銷售助理之間的對話。顧客名叫黛安娜（Diane），她前來投訴一臺吸塵器並希望將其退貨。這個日常場景為學習者提供了一個真實的情境，讓大家能夠練習日常英語口語。在這樣的對話中，學習者不僅可以提高英語發音，還有助於更好地理解如何在實際生活中處理類似情況。

日常溝通中的五個重要短語

  • Can I help you?（我可以幫你嗎？）
  • I have a complaint to make.（我有一個投訴要提出。）
  • Could I take down your details first?（我可以先記錄你的資訊嗎？）
  • What seems to be the matter?（問題出在哪裡？）
  • It’s definitely faulty.（它確實有故障。）

以上短語在顧客與銷售助理的溝通中是非常關鍵的，掌握這些短語可以幫助學習者在生活中更自信地交流，並能夠流暢地進行英語口語練習。

逐步跟讀指南

為了有效提高英語口語和發音，建議採用shadowing技巧，適用於本影片的內容。以下是逐步跟讀的指南：

  1. 觀看影片並理解情境：首先，觀看影片，儘量理解對話的背景及其含義。這有助於提高對上下文的理解，增強記憶。
  2. 播放影片並認真傾聽：選擇一段對話，反覆播放幾次，儘量模仿說話者的語氣和語調。
  3. 暫停並複述：在某些句子後暫停，嘗試重複該句子。注意語音的變化和節奏，提高英語發音的準確度。
  4. 整體跟讀：最後，嘗試在播放的同時完全跟讀對話，確保語速和語調的自然性。這種方法有助於改善發音和流利度。

利用這種逐步跟讀的方法，學習者不僅能夠提升自己的英語口語能力，還能通過與影片中的對話進行互動，提高對話的反應速度。在看YouTube學英語的過程中，大家可以有效利用這種shadow speak的方式，進一步提升語言能力。

影片中的語法

說話人最常用的結構，並附上影片中的原話：

結構影片中的用法
現在完成時 have/has + 過去分詞 — 過去發生但與現在仍有關聯的事haven't heard · we've found
定語從句 who / which + 從句 — 補充說明人或事物sale, which was · bag which can
“will” 表將來 will + 動詞 — 決定、承諾或預測will hear · I'll just write · won't fall
現在進行時 am/is/are + -ing — 此刻或近期正在發生的事I'm wanting · is not working · they're coming

什麼是跟讀法？

跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。

影子跟讀法: 閱讀完整分步指南 →