跟读练习: 🔥Customer Complaint Form — Product Return - 通过视频学习英语口语

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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.

背景介绍

在本视频中，我们听到了一位顾客和商店的销售助理之间的对话。顾客名叫黛安娜（Diane），她前来投诉一台吸尘器并希望将其退货。这个日常场景为学习者提供了一个真实的情境，让大家能够练习日常英语口语。在这样的对话中，学习者不仅可以提高英语发音，还有助于更好地理解如何在实际生活中处理类似情况。

日常沟通中的五个重要短语

  • Can I help you?（我可以帮你吗？）
  • I have a complaint to make.（我有一个投诉要提出。）
  • Could I take down your details first?（我可以先记录你的信息吗？）
  • What seems to be the matter?（问题出在哪里？）
  • It’s definitely faulty.（它确实有故障。）

以上短语在顾客与销售助理的沟通中是非常关键的，掌握这些短语可以帮助学习者在生活中更自信地交流，并能够流畅地进行英语口语练习。

逐步跟读指南

为了有效提高英语口语和发音，建议采用shadowing技巧，适用于本视频的内容。以下是逐步跟读的指南：

  1. 观看视频并理解情境：首先，观看视频，尽量理解对话的背景及其含义。这有助于提高对上下文的理解，增强记忆。
  2. 播放视频并认真倾听：选择一段对话，反复播放几次，尽量模仿说话者的语气和语调。
  3. 暂停并复述：在某些句子后暂停，尝试重复该句子。注意语音的变化和节奏，提高英语发音的准确度。
  4. 整体跟读：最后，尝试在播放的同时完全跟读对话，确保语速和语调的自然性。这种方法有助于改善发音和流利度。

利用这种逐步跟读的方法，学习者不仅能够提升自己的英语口语能力，还能通过与视频中的对话进行互动，提高对话的反应速度。在看YouTube学英语的过程中，大家可以有效利用这种shadow speak的方式，进一步提升语言能力。

什么是跟读法？

跟读法 (Shadowing) 是一种有科学依据的语言学习技巧，最初开发用于专业口译员的培训，并由多语言者Alexander Arguelles博士普及。这个方法简单而强大：您在听英语母语原声的同时立即大声重复——就像是一个延迟1-2秒紧跟说话者的影子。与被动听力或语法练习不同，跟读法强迫您的大脑和口腔肌肉同时处理并模仿真实的讲话模式。研究表明它能显着提高发音准确性，语调，节奏，连读，听力理解和口语流利度——使其成为雅思口语备考和真实英语交流最有效的方法之一。