PrĂĄtica de Shadowing: đŸ”„Customer Complaint Form — Product Return - Aprenda a falar inglĂȘs com vĂ­deo

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85 frases
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.

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Sobre Esta Lição

Nesta lição, os alunos terĂŁo a oportunidade de praticar habilidades de escuta e fala em inglĂȘs, focando em conversas do dia a dia relacionadas a reclamaçÔes de produtos. AtravĂ©s do diĂĄlogo entre uma cliente e um atendente, vocĂȘ aprenderĂĄ como lidar com situaçÔes de insatisfação ao retornar um produto, focando na troca de informaçÔes essenciais, como detalhes pessoais e especificaçÔes do produto. Esta prĂĄtica Ă© fundamental para aqueles que desejam aprender inglĂȘs com YouTube e melhorar sua fluĂȘncia em situaçÔes cotidianas.

VocabulĂĄrio e Frases-Chave

  • Complaint - Reclamação
  • Return - Retornar
  • Faulty - Defeituoso
  • Address - Endereço
  • Receipt - Recibo
  • Motor size - Tamanho do motor
  • Upright position - Posição vertical
  • Excellent price - Preço excelente

Dicas de PrĂĄtica

Para maximizar sua aprendizagem nesta lição, Ă© recomendĂĄvel utilizar a tĂ©cnica de shadowing. Ouça o diĂĄlogo entre a cliente e o atendente com atenção e tente repetir as falas imediatamente apĂłs ouvi-las. Como este vĂ­deo apresenta uma conversa em um ritmo moderado, vocĂȘ poderĂĄ encontrar um bom equilĂ­brio entre seguir a fala original e articular suas prĂłprias respostas de maneira natural. A prĂĄtica do shadow speech Ă© especialmente eficaz aqui, pois permitirĂĄ que vocĂȘ melhore sua pronĂșncia e entonação.

Outra dica Ă© prestar atenção ao tom e Ă  emoção contidos na conversa. Isso ajudarĂĄ vocĂȘ a aprender a expressar sentimentos ao falar sobre suas experiĂȘncias, tornando suas interaçÔes em inglĂȘs mais autĂȘnticas e envolventes. VocĂȘ pode utilizar este shadowing site para encontrar outros vĂ­deos que se adequem ao seu nĂ­vel de aprendizado e continuar expandindo seu vocabulĂĄrio e suas habilidades de comunicação.

GramĂĄtica neste vĂ­deo

As estruturas que o falante mais usa, com as palavras exatas do vĂ­deo:

EstruturaNo vĂ­deo
Present perfect have/has + particĂ­pio passado — uma ação passada que ainda importa agorahaven't heard · we've found
OraçÔes relativas who / which + oração — informação extra sobre uma pessoa ou coisasale, which was · bag which can
Futuro com “will” will + verbo — uma decisĂŁo, promessa ou previsĂŁowill hear · I'll just write · won't fall
Present continuous am/is/are + -ing — algo que estĂĄ acontecendo agora ou nestes diasI'm wanting · is not working · they're coming

O que Ă© a TĂ©cnica de Shadowing?

Shadowing Ă© uma tĂ©cnica de aprendizado de idiomas com base cientĂ­fica, originalmente desenvolvida para o treinamento de intĂ©rpretes profissionais. O mĂ©todo Ă© simples, mas poderoso: vocĂȘ ouve ĂĄudio em inglĂȘs nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisĂŁo da pronĂșncia, entonação, ritmo, sons conectados, compreensĂŁo auditiva e fluĂȘncia na fala.

TĂ©cnica de shadowing: leia o guia completo passo a passo →