Prática de Shadowing: Cambridge 8 - Test 2 - Section 1 - Total Insurance Report - Aprenda a falar inglês com vídeo
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Section 1.
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You will hear a conversation between a representative of an insurance company and a customer.
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First, you have some time to look at questions 1 to 3.
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Now we shall begin.
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You should answer the questions as you listen, because you will not hear the recording a second time.
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Listen carefully, and answer questions 1 to 3.
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Good morning, Total Insurance.
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Judy speaking, how may I help you?
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I recently shipped my belongings from overseas back here to Australia, and I took out insurance with your company.
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Some items were damaged during the move, so I need to make a claim.
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What do I have to do?
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OK, well, first I need to get a few details about this.
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Can you give me your name, please?
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Yes, it's Michael Alexander.
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OK, and your address, please?
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My old address or my current one?
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Your current one.
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It's 24 Manly Street, Milpera, near Sydney.
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What was the suburb, sorry?
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Milpera.
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M-I-L-P-E-R-R-A.
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Right.
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Now, who was the shipping agent, Mr Alexander?
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You mean the company we used?
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Yes, the company who packed everything up at the point of origin.
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Oh, it was, um, first class movers.
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OK.
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Where were the goods shipped from?
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China, but the ship came via Singapore and was there for about a week.
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Don't worry, all of that information will be in the documentation.
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Now, the dates.
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Do you know when the ship arrived?
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It left on the 11th of October and got to Sydney on the 28th of November.
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OK.
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I need one more thing.
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There's a reference number.
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It should be in the top right-hand corner of the pink form they gave you.
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Uh, let me have a look.
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I have so many papers.
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Ah, yes, here it is.
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It's 601 A C K.
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Thanks.
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Before you hear the rest of the conversation, you have some time to look at questions 4 to 10.
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Thank you.
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Now listen and answer questions 4 to 10.
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I need to take down a few details of the actual damage over the phone before you put in a full report.
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Can you tell me how many items were damaged and what the damage was?
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Yes, well, four things actually.
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I'll start with the big things.
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My TV, first of all.
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It's a large one, very expensive.
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Our insurance doesn't cover electrical problems.
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It isn't an electrical problem.
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The screen has a huge crack in it, so it's unusable.
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I see.
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Any idea of the price to repair it?
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No. Well, I don't think it can be repaired.
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It will need a new one.
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OK.
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I'll make a note of that and we'll see what we can do.
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Now, what was the second item?
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The cabinet from the bathroom was damaged as well.
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It's a lovely cabinet.
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We use it to keep our towels in.
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And what is the extent of the damage?
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Well, the back and the sides seem okay, but the door has a huge hole in it.
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It can't be repaired.
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I'm really not very happy about it.
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And how much do you think it will cost to replace it?
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Well, when I bought it last year, I paid $125 for it.
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But the one I've seen here in Sydney is a bit more expensive.
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It's $140.
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Right.
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And what was the third item?
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My dining room table.
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It's a lovely table from Indonesia.
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It must have been very hot inside the container because one leg has completely split down the middle.
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The top and the other three look okay, thank goodness.
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Any idea of the price to repair it?
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Well, I had an estimate done on this, actually, because it is a very special table to us.
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They quoted us $200, which is really pricey, so I hope the insurance will cover the total cost.
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I'm sure that will be fine.
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What was the last item, Mr Alexander?
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Well, we have a lovely set of china plates and dishes, you know, with matching cups, saucers, the lot.
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They were all in the one box, which must have got dropped because some plates were broken.
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Six, actually.
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And can you tell me the replacement value of these?
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Well, it's hard to say because they were part of a set, but they can be up to ten dollars each, as it's such a good set.
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Okay, so that would be around sixty dollars altogether.
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Yes, that's right.
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And is that all of the items?
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Yes.
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So, what do I have to do now?
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That is the end of section one.
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You now have half a minute to check your answers.
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O Cenário: Uma Conversa Real de Seguro
O vídeo apresenta um diálogo entre um cliente e um representante de seguros, focando em um caso de sinistro após o envio de pertences de fora da Austrália. Essa situação cotidiana é perfeita para praticar inglês com YouTube, pois reflete linguagem usada no dia a dia, como solicitações, fornecer detalhes e descrever problemas. É uma oportunidade de aprender a se comunicar em contextos práticos, como negociações ou reclamações.
Trechos Úteis e Colocações para Memorizar
- "Take out insurance": Contratar um seguro. Exemplo: "I took out insurance with your company."
- "Make a claim": Fazer uma reclamação. Exemplo: "I need to make a claim."
- "Shipping agent": Agente de transporte. Exemplo: "Who was the shipping agent?"
- "Point of origin": Local de origem. Exemplo: "Packed everything up at the point of origin."
- "Reference number": Número de referência. Exemplo: "It's 601 A C K."
Essas expressões são essenciais para conversações em situações administrativas ou comerciais, e ajudarão no shadowing em inglês ao praticar a pronúncia e a fluência.
Seu Desafio de Shadowing: Repita e Imite
Para melhorar sua prática de conversação em inglês, use o método de shadowing: reproduza o vídeo, pause a cada frase e repita imitando a entonação, a velocidade e o acento. Comece com trechos curtos, como a parte onde o cliente fornece o endereço ("24 Manly Street, Milpera, near Sydney"). Use um shadowing site ou o próprio YouTube para controlar o playback. Pratique 5 minutos por dia com esse diálogo — você notará uma melhora na fluência e na confiança ao falar.
Essa atividade, conhecida como shadowspeak, é uma forma eficaz de treinar a audição e a pronúncia ao mesmo tempo, integrando o aprendizado em contextos reais.
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Voz passiva be + particípio passado — o foco está no que acontece, não em quem faz | were damaged · can be repaired · was damaged |
| Conselho com “should” should + verbo — dizer o que é uma boa ideia | should answer · should be |
| Futuro com “will” will + verbo — uma decisão, promessa ou previsão | will hear · will not hear · will be |
| Obrigação: must / have to / need to dizer que algo é necessário | need to make · have to do · need to get |
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.