Shadowing Practice: 🔥Customer Complaint Form — Product Return - Learn English Speaking with Video
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
80
Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.
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Woordenschat en spreektips bij deze les
Deze spreekles op niveau B1 is gebaseerd op de video “🔥Customer Complaint Form — Product Return”. Deze woorden komen het vaakst terug: questions, Volta, colour, answer, hear. Deze video bevat 85 zinnen en 646 woorden om na te spreken. Het gesproken deel duurt 8:04. De spreker praat langzaam, ongeveer 80 woorden per minuut, zodat je tijd hebt om elke klank na te doen. 87% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden, dus de woordenschat is goed te volgen. 17 van de 85 zinnen zijn vragen, dus het is goede oefening voor vraagintonatie en korte antwoorden.
Belangrijke woorden in deze video
De 11 moeilijkste woorden uit de video, met uitspraak en betekenis:
| Woord | Uitspraak | Betekenis |
|---|---|---|
| vacuum zelfstandig naamwoord | /ˈvæ.kjuːm/ | vacuüm |
| appliance zelfstandig naamwoord | /əˈplaɪ.əns/ | toestel, huishoudstoestel |
| madam zelfstandig naamwoord | /ˈmædəm/ | mevrouw |
| faulty bijvoeglijk naamwoord | /ˈfɔlti/ | kapot, gebrekkig |
| watt zelfstandig naamwoord | /wɑt/ | watt |
| upright bijvoeglijk naamwoord | /ˈʌpɹaɪt/ | oprecht |
| receipt zelfstandig naamwoord | /ɹɪˈsiːt/ | ontvangst, ontvangen |
| preference zelfstandig naamwoord | /ˈpɹɛf(ə)ɹ(ə)ns/ | voorkeur, preferentie |
| shade zelfstandig naamwoord | /ʃeɪd/ | schaduw |
| purple zelfstandig naamwoord | /ˈpɝ.pl̩/ | paars, purper |
| complaint zelfstandig naamwoord | /kəmˈpleɪnt/ | klacht, beklag |
Zinnen om te herhalen
Korte, volledige zinnen uit de video die je in alledaagse gesprekken kunt gebruiken:
- Can I help you?
- I'm wanting to return it, please.
- When did you buy it?
- Does it not clean your floor properly?
- Do you see this price label here?
Grammatica in deze video
De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:
| Structuur | In de video |
|---|---|
| Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt | haven't heard · we've found |
| Betrekkelijke bijzinnen who / which + zin — extra informatie over een persoon of ding | sale, which was · bag which can |
| Toekomst met “will” will + werkwoord — een besluit, belofte of voorspelling | will hear · I'll just write · won't fall |
| Present continuous am/is/are + -ing — iets dat nu of in deze periode gebeurt | I'm wanting · is not working · they're coming |
Uitspraak om op te letten
De spreker gebruikt 16 samentrekkingen en verkorte vormen, zoals I'd, I'll, I'm. Spreek ze kort uit, zoals je ze hoort.
Klanken die Nederlandstaligen lastig vinden:
- /æ/ — opener dan de Nederlandse “e”: vacuum /ˈvæ.kjuːm/, madam /ˈmædəm/
Zo oefen je met deze video
- Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
- Spreek zin voor zin na op normale snelheid en herhaal elke zin tot je ritme gelijk is aan dat van de spreker.
- Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als vacuum, appliance, madam.
Wat is de Shadowing-techniek?
Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.