쉐도잉 연습: 🔥Customer Complaint Form — Product Return - 영상으로 영어 말하기 배우기

Part 1.

You will hear a conversation between a customer and a sales assistant in a shop.

First, you have some time to look at questions 1 to 5.

Now listen carefully and answer questions one to five.

Good morning, madam.

Can I help you?

Yes, hello.

I have a complaint to make about this vacuum cleaner.

I'm wanting to return it, please.

Oh dear, I'm sorry to hear that.

Well, could I take down your details first?

Your name, please?

It's Diane Ruddock.

That's R-U-D-D-I-C-K.

Fine, thanks.

And your address?

It's 34 Garden Avenue.

I haven't heard of that one.

That's here in Hamilton, is it?

Yes, it is.

It's just a small street.

Right.

And what number can I reach you on?

That would be 9707520.

And that's home, because my mobile is not working at the moment.

and at the office I share a phone line, so it's better not to call me at work.

OK, then.

And now a few details about the product itself.

When did you buy it?

Do you remember?

Yes, it says on the receipt.

Hang on, I need my glasses to read it.

Does that say the 21st of July?

Oh, no, sorry, it's the 31st. Mm-hm.

And I see you've got the vacuum with you.

It looks like a Volta budget model.

What's the size of the motor on that one?

Err, it says two thousand watts.

OK, and I can see that it's a nice bright red, so I'll just write that down.

Yes, I like the colour.

And I got it for an excellent price too, only $104 on sale, which was good,

considering that I'd nearly bought one for $130 in another shop.

Before you hear the rest of the conversation, you have some time to look at questions six to ten.

Now listen and answer questions six to ten.

OK, well, that all sounds very good.

So what seems to be the matter with it?

Does it not clean your floor properly?

No, it does, but it's definitely faulty because there's a problem with the handle.

Do you see?

It's permanently stuck in this upright position.

It won't fall back down into place as it should.

OK, well, that's annoying for you.

There are a couple of possible solutions.

One thing we could do is I could keep it here for now and offer you a repair at no charge.

No, thanks.

I think I'd like to exchange it for a better model.

Right.

You'll have to stick with the Volta brand as that's all we stock.

But if you like, I can show you the other options and we can find the one that suits you best.

Now, would you want any special features?

Some of them come with a dust bag which can be used again and again.

That sounds like it would be useful.

Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.

Do you see this price label here?

Yes, that'll be all right.

My range was always from about $100 to $200 maximum, so $180 would be fine.

Well, it looks as though we've found you a better appliance.

Now, do you have a preference as to colour?

The Volta Ultima comes in three colourways.

As you can see, the sky blue is pretty.

Yes, it looks good in that colour, but I think I'll take the silver one, please.

Although I do love that shade of purple.

Right.

We don't actually have one in stock, but they're coming in on Tuesday.

Would you like to come in and collect it then?

No, I'd rather...

That is the end of part one.

You now have one minute to check your answers to part one.

Thank you.

Thank you you

Thank you.

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

쉐도잉 연습: 🔥Customer Complaint Form — Product Return - 영상으로 영어 말하기 배우기

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쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법