シャドーイング練習: 🔥Customer Complaint Form — Product Return - 動画で英語スピーキングを学ぶ

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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.

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コンテキストと背景

この動画は、ショップで顧客が販売アシスタントと会話をする場面を描いています。顧客であるダイアン・ラドックさんは、購入した掃除機に関して苦情を申し立て、返品手続きを行おうとしています。この対話を通じて、日常的なコミュニケーションの流れや、顧客サービスのやり取りの重要性を学ぶことができます。

日常コミュニケーションのためのトップ5フレーズ

  • Can I help you?（お手伝いしましょうか？）
  • I have a complaint to make.（苦情があります。）
  • Could I take down your details?（あなたの情報をお伺いしてもよろしいですか？）
  • What seems to be the matter?（問題は何ですか？）
  • Does it not clean your floor properly?（床の掃除はちゃんとできていますか？）

ステップバイステップ・シャドーイングガイド

この動画の内容を理解し、効果的に英語を発音するために、以下のステップを実践しましょう。

  1. リスン・リピート: 動画を再生し、最初に全体を通して聞いてみましょう。その後、各フレーズを繰り返して発音してみてください。
  2. ディテールを確認: 会話の重要なポイントや表現をノートに取り、意味を深く理解してください。特に「complaint」や「return」のような関連するキーワードに注目しましょう。
  3. シャドースピーチ: セリフを聞きながら同時に口真似することで、自然なリズムやイントネーションを身につけます。このフレーズは、英語スピーキング練習やIELTSスピーキング対策においても有効です。
  4. 反復練習: 各フレーズを何度も繰り返すことで、記憶に定着させ、スムーズな会話ができるようになります。
  5. シャドーイングサイト活用: 特にこのような日常会話の練習には、shadowspeaksのようなシャドーイングサイトを活用することをお勧めします。多くの練習材料がありますので、自分のペースで進めることができます。

対話形式の練習は、英語を流暢に話すための重要なステップです。このガイドを参考にしながら、継続的に練習を重ねていきましょう。

この動画の文法

話し手がよく使っている文型を、動画の実際の表現とともに紹介します。

文型動画での表現
現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係しているhaven't heard · we've found
関係詞節 who / which + 節 — 人や物について情報を加えるsale, which was · bag which can
「will」の未来表現 will + 動詞 — その場の決定、約束、予測will hear · I'll just write · won't fall
現在進行形 am/is/are + -ing — 今まさに、または最近起きていることI'm wanting · is not working · they're coming

シャドーイングとは？英語上達に効果的な理由

シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。

シャドーイングのやり方: ステップ別の完全ガイドを読む →