Pratica di Shadowing: 🔥Customer Complaint Form — Product Return - Impara a parlare inglese con i video
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85 frasi
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.
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Contesto e Sfondo
In questo video, ascoltiamo una conversazione tra un cliente, Diane, e un'assistente di vendita in un negozio. Diane ha un problema con un aspirapolvere che ha acquistato e desidera restituirlo. La conversazione si concentra sulla registrazione dei dettagli necessari per elaborare il reclamo e fornisce un ricco contesto per apprendere frasi e vocaboli utili nel settore delle vendite e dei reclami. Questo tipo di dialogo è comune, quindi è importante imparare a gestirlo correttamente per migliorare le proprie competenze comunicative in inglese.
Le 5 Frasi Chiave per la Comunicazione Quotidiana
- “Can I help you?” - Posso aiutarla?
- “I have a complaint to make” - Ho un reclamo da fare.
- “Could I take down your details first?” - Posso registrare i suoi dati prima?
- “It’s permanently stuck” - È bloccato permanentemente.
- “I got it for an excellent price” - L’ho preso a un ottimo prezzo.
Queste frasi possono essere utilizzate in situazioni quotidiane, facilitando la comunicazione e migliorando la fluidità. Pensa a come puoi utilizzarle in contesti simili.
Guida Passo-Passo per il Shadowing
Per affrontare la difficoltà di questo dialogo, puoi seguire questi semplici passaggi di shadow speech:
- Ascolta il dialogo con attenzione. Prima di iniziare a praticare, ascolta l'intera conversazione per avere una comprensione complessiva.
- Ripeti le frasi chiave. Concentrati sulle frasi fornite e prova a ripeterle ad alta voce, imitando l'intonazione e il ritmo dei parlanti.
- Segmenta il dialogo. Suddividi la conversazione in parti più piccole e lavora su ognuna di esse. Ciò ti aiuterà a gestire frasi più lunghe e complesse.
- Utilizza la tecnica dello shadowing. Parla contemporaneamente con il video, cercando di mimare l'accento e la pronuncia del relatore.
- Registra e riascolta. Fai una registrazione della tua pratica e poi riascoltala per confrontare la tua pronuncia e il tuo ritmo con quello del video.
Imparando in questo modo, non solo migliorerai la tua pronuncia, ma arricchirai anche il tuo vocabolario e le tue capacità di conversazione in inglese, rendendo la pratica divertente ed efficace, proprio come proposto in pratica di conversazione in inglese.
La grammatica di questo video
Le strutture che chi parla usa di più, con le parole esatte del video:
| Struttura | Nel video |
|---|---|
| Present perfect have/has + participio passato — un’azione passata che conta ancora adesso | haven't heard · we've found |
| Frasi relative who / which + frase — un’informazione in più su una persona o una cosa | sale, which was · bag which can |
| Futuro con “will” will + verbo — una decisione, una promessa o una previsione | will hear · I'll just write · won't fall |
| Present continuous am/is/are + -ing — qualcosa che succede adesso o in questo periodo | I'm wanting · is not working · they're coming |
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.