शैडोइंग अभ्यास: 🔥Customer Complaint Form — Product Return - वीडियो के साथ अंग्रेजी बोलना सीखें
अभ्यास मोड चुनें
हर मोड पूरी स्क्रीन का अभ्यास कक्ष खोलता है।
85 वाक्य
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
80
Thank you.
81
Thank you you
82
Thank you.
83
Thank you.
84
Thank you.
85
Thank you.
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संदर्भ और पृष्ठभूमि
इस वीडियो में, एक ग्राहक और एक बिक्री सहायक के बीच वार्तालाप हो रहा है जिसमें ग्राहक ने एक वैक्यूम क्लीनर की शिकायत की है। ग्राहक डायने रडॉक है, जो वैक्यूम क्लीनर को वापस करना चाहती है। इस संवाद के दौरान, ग्राहक अपनी शिकायत और उत्पाद की जानकारी साझा करती है, जिस से हमें ग्राहक सेवा के संदर्भ में आवश्यक वार्तालाप शैली और प्रश्न पूछने के तरीके का ज्ञान मिलता है। यह वार्तालाप ना केवल पर्यवेक्षी क्षमताओं को विकसित करने के लिए है, बल्कि अंग्रेजी बोलने का अभ्यास करने वालों को भी बेहतर संवाद कौशल सिखाने में मदद करता है।
दैनिक संचार के लिए शीर्ष 5 वाक्यांश
- “Can I help you?” - क्या मैं आपकी मदद कर सकता हूँ?
- “I have a complaint to make.” - मुझे एक शिकायत करनी है।
- “What seems to be the matter?” - समस्या क्या है?
- “When did you buy it?” - आपने इसे कब खरीदा?
- “It looks like a faulty product.” - यह एक दोषपूर्ण उत्पाद लगता है।
चरण-दर-चरण शैडोइंग गाइड
इस वार्तालाप को सुनते समय, अंग्रेजी शैडोइंग तकनीक का उपयोग करें जो आपके अंग्रेजी उच्चारण में सुधार करने में मदद करेगा। यहाँ एक मार्गदर्शिका है कि आप इसे कैसे कर सकते हैं:
- वार्तालाप को शुरू से अंत तक सुनें और समझने की कोशिश करें।
- फिर, एक वाक्यांश को सुनें और उसके बाद तुरंत उसे दोहराएं, जैसे “Can I help you?” इसे कई बार कहकर अंग्रेजी बोलने का अभ्यास करें।
- पारस्परिक संवाद को सुनते समय, ग्राहक और सहायक के लिए अलग-अलग आवाजों में बोलने का प्रयास करें।
- सुनने के बाद, उस शब्द या वाक्य को लिखें और उसका सही उच्चारण करने का प्रयास करें।
- अंत में, आप टेप रिकॉर्डर का उपयोग कर सकते हैं। अपनी आवाज़ सुनें और सुनिश्चित करें कि आप सही प्रदर्शन कर रहे हैं。
इन चरणों का पालन करते हुए, आप shadow speak तकनीक का उपयोग करके अपनी अंग्रेजी बोलने की क्षमता को प्रभावी ढंग से सुधार सकते हैं। यह विशेष रूप से ग्राहकों और विक्रेताओं के बीच संवाद के लिए महत्वपूर्ण है।
इस वीडियो का व्याकरण
वक्ता जिन संरचनाओं का सबसे अधिक प्रयोग करता है, वीडियो के असली शब्दों के साथ:
| संरचना | वीडियो में |
|---|---|
| Present perfect have/has + past participle — बीता हुआ काम जिसका असर अभी भी है | haven't heard · we've found |
| Relative clauses who / which + उपवाक्य — व्यक्ति या वस्तु के बारे में अतिरिक्त जानकारी | sale, which was · bag which can |
| “will” से भविष्य will + क्रिया — फ़ैसला, वादा या अनुमान | will hear · I'll just write · won't fall |
| Present continuous am/is/are + -ing — जो अभी या इन दिनों हो रहा है | I'm wanting · is not working · they're coming |
शैडोइंग तकनीक क्या है?
शैडोइंग (Shadowing) एक विज्ञान-समर्थित भाषा सीखने की तकनीक है जो मूल रूप से पेशेवर दुभाषिया प्रशिक्षण के लिए विकसित की गई थी। विधि सरल लेकिन शक्तिशाली है: आप मूल अंग्रेज़ी ऑडियो सुनते हैं और तुरंत इसे ज़ोर से दोहराते हैं — जैसे वक्ता की छाया 1-2 सेकंड की देरी से। शोध से पता चलता है कि यह उच्चारण सटीकता, स्वर, लय, जुड़ी हुई ध्वनियाँ, सुनने की समझ और बोलने की प्रवाहशीलता में काफ़ी सुधार करता है।