Shadowing Practice: 🔥Customer Complaint Form — Product Return - Learn English Speaking with Video
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.
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IPA AlıştırmasıHer sesi ustalaştır
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Bu dersin kelimeleri ve konuşma notları
Bu B1 seviyesindeki konuşma dersi “🔥Customer Complaint Form — Product Return” videosuna dayanıyor. En çok tekrarlanan kelimeler: questions, Volta, colour, answer, hear. Bu videoda gölgeleme çalışması için 85 cümle ve 646 kelime var. Konuşma bölümü 8:04 sürüyor. Konuşmacı yavaş konuşuyor, dakikada yaklaşık 80 kelime; her sesi taklit etmek için zamanınız var. Kelimelerin %87’i İngilizcede en sık kullanılan 3.000 kelime arasında, bu yüzden kelime dağarcığını takip etmek kolay. 85 cümlenin 17 tanesi soru; soru tonlaması ve kısa cevaplar için iyi bir alıştırma.
Bu videodaki önemli kelimeler
Videodaki en ileri düzey 10 kelime, telaffuzu ve anlamıyla:
| Kelime | Telaffuz | Anlam |
|---|---|---|
| vacuum isim | /ˈvæ.kjuːm/ | vakum |
| appliance isim | /əˈplaɪ.əns/ | aygıt, cihaz |
| madam isim | /ˈmædəm/ | hanımefendi, efendim |
| faulty sıfat | /ˈfɔlti/ | hatalı, kusurlu |
| watt isim | /wɑt/ | watt |
| permanently zarf | /ˈpɜː.mə.nənt.li/ | temelli |
| preference isim | /ˈpɹɛf(ə)ɹ(ə)ns/ | tercih |
| shade isim | /ʃeɪd/ | gölge |
| purple isim | /ˈpɝ.pl̩/ | mor, erguvani |
| complaint isim | /kəmˈpleɪnt/ | şikayet |
Tekrar etmeye değer cümleler
Videodan, günlük konuşmada yeniden kullanabileceğiniz kısa ve tam cümleler:
- Can I help you?
- I'm wanting to return it, please.
- When did you buy it?
- Does it not clean your floor properly?
- Do you see this price label here?
Bu videodaki dil bilgisi
Konuşmacının en çok kullandığı yapılar, videodaki sözcüklerin aynısıyla:
| Yapı | Videoda |
|---|---|
| Present perfect have/has + fiilin üçüncü hâli — geçmişte olan ama şimdi de önemli olan bir eylem | haven't heard · we've found |
| İlgi cümlecikleri who / which + cümle — bir kişi ya da şey hakkında ek bilgi | sale, which was · bag which can |
| “will” ile gelecek will + fiil — bir karar, söz ya da tahmin | will hear · I'll just write · won't fall |
| Present continuous am/is/are + -ing — şu anda ya da bu sıralar olan bir şey | I'm wanting · is not working · they're coming |
Dikkat edilecek telaffuzlar
Konuşmacı I'd, I'll, I'm gibi kısaltılmış biçimleri 16 kez kullanıyor. Bunları duyduğunuz gibi kısa söyleyin.
Türkçe konuşanların zorlandığı sesler:
- /æ/ — “e”den daha açık: vacuum /ˈvæ.kjuːm/, madam /ˈmædəm/
Bu videoyla nasıl çalışılır
- Videonun tamamını konuşmadan bir kez dinleyin ve bilmediğiniz kelimeleri not edin.
- Normal hızda cümle cümle tekrar edin; ritminiz konuşmacıyla aynı olana kadar her cümleyi yineleyin.
- Kendinizi kaydedin ve orijinaliyle karşılaştırın; vacuum, appliance, madam gibi kelimelere özellikle dikkat edin.
Gölgeleme Tekniği Nedir?
Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.