Shadowing Practice: 🔥Customer Complaint Form — Product Return - Learn English Speaking with Video
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
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Thank you.
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Thank you you
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Thank you.
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Thank you.
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Thank you.
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Thank you.
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Vocabulario y notas de pronunciación para esta lección
Esta lección de conversación de nivel B1 se basa en el vídeo “🔥Customer Complaint Form — Product Return”. Las palabras que más se repiten: questions, Volta, colour, answer, hear. Este vídeo tiene 85 frases y 646 palabras para practicar shadowing. La parte hablada dura 8:04. El hablante habla despacio, unas 80 palabras por minuto, así que hay tiempo para imitar cada sonido. El 87 % de las palabras está entre las 3.000 más comunes del inglés, por lo que el vocabulario es fácil de seguir. 17 de sus 85 frases son preguntas, así que sirve para practicar la entonación de las preguntas y las respuestas cortas.
Vocabulario clave de este vídeo
Las 12 palabras más avanzadas del vídeo, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| vacuum sustantivo | /ˈvæ.kjuːm/ | vacuo |
| appliance sustantivo | /əˈplaɪ.əns/ | implemento, instrumento |
| madam sustantivo | /ˈmædəm/ | señora |
| faulty adjetivo | /ˈfɔlti/ | fallido, fallado |
| watt sustantivo | /wɑt/ | vatio, watt |
| upright adjetivo | /ˈʌpɹaɪt/ | vertical, recto |
| receipt sustantivo | /ɹɪˈsiːt/ | recepción, recibimiento |
| permanently adverbio | /ˈpɜː.mə.nənt.li/ | permanentemente, constantemente |
| preference sustantivo | /ˈpɹɛf(ə)ɹ(ə)ns/ | preferencia |
| shade sustantivo | /ʃeɪd/ | sombra |
| purple sustantivo | /ˈpɝ.pl̩/ | morado, púrpura |
| complaint sustantivo | /kəmˈpleɪnt/ | queja |
Phrasal verbs que vas a escuchar
| Palabra | Significado |
|---|---|
| fall back verbo | retirar, retroceder |
| take down verbo | descolgar |
Frases que vale la pena repetir
Frases cortas y completas del vídeo que puedes reutilizar en la conversación diaria:
- Can I help you?
- I'm wanting to return it, please.
- When did you buy it?
- Does it not clean your floor properly?
- Do you see this price label here?
Gramática en este vídeo
Las estructuras que más usa el hablante, con las palabras exactas del vídeo:
| Estructura | En el vídeo |
|---|---|
| Present perfect have/has + participio pasado — una acción pasada que sigue importando ahora | haven't heard · we've found |
| Oraciones de relativo who / which + oración — información extra sobre una persona o cosa | sale, which was · bag which can |
| Futuro con “will” will + verbo — una decisión, una promesa o una predicción | will hear · I'll just write · won't fall |
| Present continuous am/is/are + -ing — algo que ocurre ahora o en estos días | I'm wanting · is not working · they're coming |
Pronunciación a tener en cuenta
El hablante usa 16 contracciones y formas reducidas, como I'd, I'll, I'm. Dilas en su forma corta, tal como las oyes.
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Haz shadowing frase por frase a velocidad normal, repitiendo cada una hasta que tu ritmo coincida con el del hablante.
- Grábate y compara con el original, prestando atención a palabras como vacuum, appliance, madam.
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.