Pratique du Shadowing: 🔥Customer Complaint Form — Product Return - Apprendre l'anglais à l'oral avec la vidéo

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85 phrases
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Part 1.
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You will hear a conversation between a customer and a sales assistant in a shop.
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First, you have some time to look at questions 1 to 5.
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Now listen carefully and answer questions one to five.
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Good morning, madam.
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Can I help you?
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Yes, hello.
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I have a complaint to make about this vacuum cleaner.
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I'm wanting to return it, please.
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Oh dear, I'm sorry to hear that.
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Well, could I take down your details first?
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Your name, please?
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It's Diane Ruddock.
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That's R-U-D-D-I-C-K.
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Fine, thanks.
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And your address?
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It's 34 Garden Avenue.
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I haven't heard of that one.
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That's here in Hamilton, is it?
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Yes, it is.
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It's just a small street.
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Right.
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And what number can I reach you on?
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That would be 9707520.
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And that's home, because my mobile is not working at the moment.
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and at the office I share a phone line, so it's better not to call me at work.
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OK, then.
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And now a few details about the product itself.
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When did you buy it?
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Do you remember?
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Yes, it says on the receipt.
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Hang on, I need my glasses to read it.
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Does that say the 21st of July?
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Oh, no, sorry, it's the 31st. Mm-hm.
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And I see you've got the vacuum with you.
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It looks like a Volta budget model.
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What's the size of the motor on that one?
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Err, it says two thousand watts.
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OK, and I can see that it's a nice bright red, so I'll just write that down.
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Yes, I like the colour.
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And I got it for an excellent price too, only $104 on sale, which was good,
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considering that I'd nearly bought one for $130 in another shop.
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Before you hear the rest of the conversation, you have some time to look at questions six to ten.
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Now listen and answer questions six to ten.
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OK, well, that all sounds very good.
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So what seems to be the matter with it?
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Does it not clean your floor properly?
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No, it does, but it's definitely faulty because there's a problem with the handle.
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Do you see?
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It's permanently stuck in this upright position.
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It won't fall back down into place as it should.
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OK, well, that's annoying for you.
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There are a couple of possible solutions.
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One thing we could do is I could keep it here for now and offer you a repair at no charge.
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No, thanks.
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I think I'd like to exchange it for a better model.
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Right.
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You'll have to stick with the Volta brand as that's all we stock.
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But if you like, I can show you the other options and we can find the one that suits you best.
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Now, would you want any special features?
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Some of them come with a dust bag which can be used again and again.
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That sounds like it would be useful.
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Now, I'd better check the cost is all right for you, ma'am, as there will be a difference to pay.
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Do you see this price label here?
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Yes, that'll be all right.
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My range was always from about $100 to $200 maximum, so $180 would be fine.
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Well, it looks as though we've found you a better appliance.
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Now, do you have a preference as to colour?
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The Volta Ultima comes in three colourways.
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As you can see, the sky blue is pretty.
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Yes, it looks good in that colour, but I think I'll take the silver one, please.
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Although I do love that shade of purple.
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Right.
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We don't actually have one in stock, but they're coming in on Tuesday.
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Would you like to come in and collect it then?
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No, I'd rather...
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That is the end of part one.
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You now have one minute to check your answers to part one.
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Thank you.
80
Thank you.
81
Thank you you
82
Thank you.
83
Thank you.
84
Thank you.
85
Thank you.

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Vocabulaire et conseils d’expression pour cette leçon

Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « 🔥Customer Complaint Form — Product Return ». Les mots qui reviennent le plus souvent : questions, Volta, colour, answer, hear. Cette vidéo contient 85 phrases et 646 mots à répéter en shadowing. La partie parlée dure 8:04. Le locuteur parle lentement, environ 80 mots par minute, ce qui laisse le temps d’imiter chaque son. 87 % des mots font partie des 3 000 mots les plus courants en anglais, le vocabulaire est donc facile à suivre. 17 de ses 85 phrases sont des questions : un bon entraînement pour l’intonation interrogative et les réponses courtes.

Vocabulaire clé de cette vidéo

Les 11 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :

MotPrononciationSens
vacuum nom/ˈvæ.kjuːm/vide, vacuum
appliance nom/əˈplaɪ.əns/appareil électrique
madam nom/ˈmædəm/madame
faulty adjectif/ˈfɔlti/défectueux
watt nom/wɑt/watt
receipt nom/ɹɪˈsiːt/réception
permanently adverbe/ˈpɜː.mə.nənt.li/en permanence, toujours
preference nom/ˈpɹɛf(ə)ɹ(ə)ns/préférence
shade nom/ʃeɪd/ombre
purple nom/ˈpɝ.pl̩/violet, pourpre
complaint nom/kəmˈpleɪnt/plainte, réclamation

Les verbes à particule que vous entendrez

MotSens
fall back verbese replier, se rabattre
take down verbedécrocher

Des phrases à répéter

Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :

  • Can I help you?
  • I'm wanting to return it, please.
  • When did you buy it?
  • Does it not clean your floor properly?
  • Do you see this price label here?

La grammaire de cette vidéo

Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :

StructureDans la vidéo
Present perfect have/has + participe passé — une action passée qui compte encore maintenanthaven't heard · we've found
Propositions relatives who / which + proposition — une précision sur une personne ou une chosesale, which was · bag which can
Futur avec « will » will + verbe — une décision, une promesse ou une prédictionwill hear · I'll just write · won't fall
Présent continu am/is/are + -ing — ce qui se passe en ce momentI'm wanting · is not working · they're coming

Prononciation à surveiller

Le locuteur utilise 16 contractions et formes réduites, comme I'd, I'll, I'm. Prononcez-les sous leur forme courte, telles que vous les entendez.

Les sons difficiles pour les francophones :

  • /r/ anglais — langue recourbée, sans frotter la gorge: upright /ˈʌpɹaɪt/, receipt /ɹɪˈsiːt/, preference /ˈpɹɛf(ə)ɹ(ə)ns/

Comment s’entraîner avec cette vidéo

  1. Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
  2. Répétez phrase par phrase à vitesse normale, en reprenant chacune jusqu’à ce que votre rythme corresponde à celui du locuteur.
  3. Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme vacuum, appliance, madam.

Qu'est-ce que la technique du Shadowing ?

Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.

Technique du shadowing : lire le guide complet étape par étape →