Pratica di Shadowing: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Impara a parlare inglese con i video

Creazione lezione...
1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
11
I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
14
It's really frustrating.
15
Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
19
Marixa Perus.
20
No big St .Pero's.
21
Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
23
- TKS 72 -96 -54.
24
Okay, that's good.
25
Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
29
Good one.
30
I see.
31
Amen.
32
This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
35
Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
38
but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
40
But let me explain why.
41
After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
42
which undoubtedly led you to hit the incoming car.
43
Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
44
No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
46
But are you sure You like to talk to my manager because all he can do won't be further than I can.
47
No. This is ridiculous.
48
Transfer me right now to your supervisor.
49
Okay.
50
Okay.
51
Let me put you through.
52
Come in.
53
Chief, for the interruption.
54
How are you doing, Joshua?
55
Yeah, come in.
56
Don't worry.
57
Thanks.
58
How are you doing?
59
I'm doing well.
60
What about you?
61
I'm great.
62
Thanks for asking.
63
So, how can I help you?
64
What seems to be the matter at this moment?
65
Sir, I was trying to get a hold of you since I got a customer on hold.
66
She wants to know about a specific case.
67
I already told you about the situation, but she doesn't want to understand.
68
Okay, don't worry.
69
Have you been calling me by the way?
70
Yeah, sir.
71
I apologize.
72
I've been firmly busy over here.
73
I have a lot of cases that I've been working on and I was in a different phone call.
74
Okay, okay.
75
But just go ahead and transfer the call and don't forget to send me the case number.
76
Okay, I'm going to send it by link.
77
Wonderful.
78
I appreciate it.
79
Thank you very much, sir.
80
All right, welcome.
81
Hello, this is Emmanuel the manager.
82
How can I have seizure today?
83
Hi Emmanuel.
84
Okay, look, all I'm asking for is to get the full indemnity insurance.
85
And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
86
Okay, good.
87
Allow me just a moment so I can review the case resolution.
88
What I'm going to do is to put you on hold and I'll be right back.
89
Okay.
90
All right, so I'm going to review this case.
91
See if I have the case number over here.
92
Okay, wonderful.
93
Okay.
94
Okay.
95
Without any doubt, he hit the other car.
96
There is no shadow without.
97
Okay, okay.
98
Alright, here is what I'm gonna do.
99
I'm gonna let her know that her payout approval has been denied.
100
TODAY.
101
Hello Maritza, thanks for holding.
102
I do appreciate your time while being on hold.
103
As the previous representative fully explained to you, we did find out that you got a red light
104
and the security footage displayed the moment you hit the other car on auto brake business.
105
Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
📺 Stesso Canale
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Interview answers (Formal VS Casual)

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Obiettivi di parlato per questo video

Questo clip è perfetto per esercitarti nella pratica di conversazione in inglese in scenari reali e stressanti, come la trattativa con un'agenzia di assicurazione. Ilobiettivo? Imparare a esprimere frustrazione, chiedere spiegazioni e insistere per un riscontro, senza perdere la chiave. È un milestone per la fluency perché ti aiuta a gestire situazioni non controllate, dove la velocità e la chiarezza sono fondamentali.

Banca di frasi riutilizzabili

  • "What a drag!" - Che noia!
  • "I really need your help" - Ho veramente bisogno del tuo aiuto
  • "Everything is at stake right now" - Tutto è in gioco in questo momento
  • "We duly apologize for the inconvenience" - Ci scusiamo sinceramente per il disagio
  • "Could you kindly tell me..." - Potresti gentilmente dirmi...
  • "I totally empathize with you" - Capisco perfettamente come ti senti
  • "Transfer me to your supervisor" - Passami al tuo supervisore

Correggi i tuoi punti deboli

Questo dialogo è ottimo per lavorare sulla migliorare la pronuncia inglese e la rima, soprattutto nelle frasi veloci o emotive. Nota come l'agonia di Marixa si riflette nella velocità e nell'intonazione, mentre Joshua mantiene un tono più calmo ma fermo. Per esercitarti, usa la tecnica del shadowspeak (o shadow speech): ascolta una frase, pausa e ripetila immediatamente, cercando di imitare il tono, la velocità e le pause. Così migliorerai non solo la pronuncia, ma anche la capacità di reagire in tempo reale. Concentrati sulle espressioni di frustrazione, come "No, no, no, this is ridiculous!" - la chiave è nella forza delle vocali e nella pausa prima di "ridiculous".

Con questo video, la shadowing in inglese diventa divertente e utile: imita le emozioni, sente il flusso della conversazione e trasformi le frasi in strumenti pronti per la vita reale.

La grammatica di questo video

Le strutture che chi parla usa di più, con le parole esatte del video:

StrutturaNel video
Present perfect continuous have/has been + -ing — un’azione iniziata prima e ancora in corsoI've been dealing · I've been working · have been getting
Present perfect have/has + participio passato — un’azione passata che conta ancora adessohaven't heard · has been determined · I've been
Forma passiva be + participio passato — conta ciò che accade, non chi lo fawas assigned · has been determined · has been denied
Futuro con “going to” be going to + verbo — un piano o qualcosa che si vede arrivareI'm going to send · I'm going to do · I'm going to review

Cos'è la tecnica dello Shadowing?

Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.

Tecnica dello shadowing: leggi la guida completa passo dopo passo →