Shadowing Practice: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Learn English Speaking with Video
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1
you Thank you.
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Bro, what a drag!
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- Oh fuck, who the hell is calling now?
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Hi, Prenuris Car Insurance Agency, this is Joshua.
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How may I help you today?
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So I've been dealing with this issue since last June and I really need your help.
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Let me get all the facts down for you.
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So I was in a car accident
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and what happened was a car pulled out of his driveway
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and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
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I called your insurance company and they said I would get a $600 payout
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and a courtesy car while they investigated the case.
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Since then, I haven't heard from you guys, nor have I gotten a payout.
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It's really frustrating.
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Everything is at stake right now, my job and my finances.
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Well, first and foremost, thanks for letting us know about your case.
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We duly apologize for all the inconvenience this matter may have caused you.
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But could you kindly tell me your full name so that I can address to you properly?
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Marixa Perus.
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No big St .Pero's.
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Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
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- I will say.
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- TKS 72 -96 -54.
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Okay, that's good.
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Great, please hold on I'll pull it up to take a look and see the resolution.
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Thank you.
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Thank you.
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- - Mm -hmm.
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Good one.
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I see.
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Amen.
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This will be a problem.
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Thank you.
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Mariksen, please believe me.
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Believe me when I say that this is one of these days
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when I don't really enjoy being on the other side of the fence.
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Because I totally empathize with you since the same thing happened to me a couple of months ago.
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but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
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since it infringes an important clause on the insurance contract.
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But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
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which undoubtedly led you to hit the incoming car.
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Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
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uh marisa i totally understand i really want to put myself in your shoes
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But are you sure You like to talk to my manager because all he can do won't be further than I can.
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No. This is ridiculous.
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Transfer me right now to your supervisor.
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Okay.
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Okay.
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Let me put you through.
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Come in.
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Chief, for the interruption.
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How are you doing, Joshua?
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Yeah, come in.
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Don't worry.
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Thanks.
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How are you doing?
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I'm doing well.
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What about you?
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I'm great.
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Thanks for asking.
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So, how can I help you?
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What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
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She wants to know about a specific case.
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I already told you about the situation, but she doesn't want to understand.
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Okay, don't worry.
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Have you been calling me by the way?
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Yeah, sir.
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I apologize.
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I've been firmly busy over here.
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I have a lot of cases that I've been working on and I was in a different phone call.
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Okay, okay.
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But just go ahead and transfer the call and don't forget to send me the case number.
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Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
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Thank you very much, sir.
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All right, welcome.
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Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
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And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
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Okay, good.
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Allow me just a moment so I can review the case resolution.
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What I'm going to do is to put you on hold and I'll be right back.
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Okay.
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All right, so I'm going to review this case.
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See if I have the case number over here.
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Okay, wonderful.
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Okay.
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Okay.
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Without any doubt, he hit the other car.
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There is no shadow without.
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Okay, okay.
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Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
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TODAY.
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Hello Maritza, thanks for holding.
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I do appreciate your time while being on hold.
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As the previous representative fully explained to you, we did find out that you got a red light
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and the security footage displayed the moment you hit the other car on auto brake business.
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Okay, it all boils down to legal dispute, I see.
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I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
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Yes, goodbye.
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Vocabulario y notas de pronunciación para esta lección
Esta lección de conversación de nivel B1 se basa en el vídeo “Angry 😡 Customer Asks for a Compensation / Insurance Scenario”. Este vídeo tiene 107 frases y 911 palabras para practicar shadowing. La parte hablada dura 5:56. El hablante habla a un ritmo natural de unas 153 palabras por minuto, cercano a una conversación cotidiana. El 85 % de las palabras está entre las 3.000 más comunes del inglés; conviene repasar el resto antes de empezar.
Vocabulario clave de este vídeo
Las 15 palabras más avanzadas del vídeo, con su pronunciación y significado:
| Palabra | Pronunciación | Significado |
|---|---|---|
| payout sustantivo | pago | |
| kindly adverbio | /ˈkaɪn(d)li/ | bondadosamente |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | disculparse [with con], pedir(le) perdón [with a] |
| footage sustantivo | /ˈfʊtɪd͡ʒ/ | metraje, material |
| empathize verbo | /ˈɛmpəˌθaɪz/ | empatizar, sentir empatía |
| frustrate verbo | /ˈfɹʌsˌtɹeɪt/ | frustrar |
| infringe verbo | /ɪnˈfɹɪnd͡ʒ/ | infringir |
| interruption sustantivo | /ˌɪntəˈɹʌpʃən/ | interrupción |
| oncoming adjetivo | en contra, contrarruta | |
| swipe verbo | /swaɪp/ | deslizar, pasar |
| driveway sustantivo | /ˈdɹaɪvˌweɪ/ | entrada (para coches), vado |
| disregard verbo | /dɪsɹɪˈɡɑɹd/ | desoír, hacer caso omiso de |
| assign verbo | /əˈsaɪn/ | asignar |
| inconvenience sustantivo | /ɪnkənˈvinjəns/ | inconveniencia |
| seizure sustantivo | /ˈsi.ʒɚ/ | incautación, decomiso |
Phrasal verbs que vas a escuchar
| Palabra | Pronunciación | Significado |
|---|---|---|
| find out verbo | averiguar, anoticiarse | |
| go ahead verbo | /ˌɡoʊ əˈhɛd/ | venga, adelante |
| go through verbo | atravesar | |
| mess up verbo | desbarajustar, desbarahustar |
Frases que vale la pena repetir
Frases cortas y completas del vídeo que puedes reutilizar en la conversación diaria:
- How may I help you today?
- How are you doing?
- Have you been calling me by the way?
- I've been firmly busy over here.
- How can I have seizure today?
Gramática en este vídeo
Las estructuras que más usa el hablante, con las palabras exactas del vídeo:
| Estructura | En el vídeo |
|---|---|
| Present perfect continuous have/has been + -ing — una acción que empezó antes y continúa | I've been dealing · I've been working · have been getting |
| Present perfect have/has + participio pasado — una acción pasada que sigue importando ahora | haven't heard · has been determined · I've been |
| Voz pasiva be + participio pasado — importa lo que ocurre, no quién lo hace | was assigned · has been determined · has been denied |
| Futuro con “going to” be going to + verbo — un plan o algo que se ve venir | I'm going to send · I'm going to do · I'm going to review |
Pronunciación a tener en cuenta
El hablante usa 25 contracciones y formas reducidas, como I'm, don't, I've. Dilas en su forma corta, tal como las oyes.
- Los sonidos de “sh” y “zh”: interruption /ˌɪntəˈɹʌpʃən/, seizure /ˈsi.ʒɚ/, shoe /ˈʃu/
- Palabras largas — cuida el acento: apologize /əˈpɑləˌd͡ʒaɪz/, indemnity /ɪnˈdɛmnɪti/, interruption /ˌɪntəˈɹʌpʃən/, inconvenience /ɪnkənˈvinjəns/, undoubtedly /ʌnˈdaʊtɪdli/
Sonidos difíciles para hispanohablantes:
- s + consonante al inicio — sin añadir una “e” delante: swerve /swɝv/, swipe /swaɪp/, stake /steɪk/
- /v/ — no es /b/: los dientes tocan el labio inferior: swerve /swɝv/, driveway /ˈdɹaɪvˌweɪ/, inconvenience /ɪnkənˈvinjəns/, supervisor /ˈsupɚˌvaɪzɚ/, observe /əbˈzɜːv/
- /z/ — sonora, no /s/: apologize /əˈpɑləˌd͡ʒaɪz/, empathize /ˈɛmpəˌθaɪz/, supervisor /ˈsupɚˌvaɪzɚ/, clause /klɔːz/, observe /əbˈzɜːv/
Cómo practicar con este vídeo
- Escucha el vídeo entero una vez sin hablar y anota las palabras que no conoces.
- Empieza a velocidad 0,75×, haz shadowing frase por frase y vuelve a la velocidad normal cuando te resulte fácil.
- Grábate y compara con el original, prestando atención a palabras como payout, kindly, apologize.
¿Qué es la Técnica de Shadowing?
Shadowing es una técnica de aprendizaje de idiomas respaldada por la ciencia, desarrollada originalmente para la formación de intérpretes profesionales y popularizada por el políglota Dr. Alexander Arguelles. El método es simple pero poderoso: escuchas audio en inglés nativo y lo repites en voz alta de inmediato, como una sombra que sigue al hablante con solo 1-2 segundos de retraso. A diferencia de la escucha pasiva o los ejercicios de gramática, el shadowing obliga a tu cerebro y músculos de la boca a procesar y reproducir simultáneamente patrones de habla reales. Las investigaciones muestran que mejora significativamente la precisión de la pronunciación, la entonación, el ritmo, el habla conectada, la comprensión auditiva y la fluidez al hablar, convirtiéndola en una de las metodologías más efectivas para la preparación del IELTS Speaking y la comunicación en inglés en el mundo real.