Shadowing-Übung: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Englisch Sprechen Lernen mit Video

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you Thank you.
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Bro, what a drag!
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- Oh fuck, who the hell is calling now?
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Hi, Prenuris Car Insurance Agency, this is Joshua.
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How may I help you today?
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So I've been dealing with this issue since last June and I really need your help.
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Let me get all the facts down for you.
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So I was in a car accident
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and what happened was a car pulled out of his driveway
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and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
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I called your insurance company and they said I would get a $600 payout
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and a courtesy car while they investigated the case.
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Since then, I haven't heard from you guys, nor have I gotten a payout.
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It's really frustrating.
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Everything is at stake right now, my job and my finances.
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Well, first and foremost, thanks for letting us know about your case.
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We duly apologize for all the inconvenience this matter may have caused you.
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But could you kindly tell me your full name so that I can address to you properly?
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Marixa Perus.
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No big St .Pero's.
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Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
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- I will say.
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- TKS 72 -96 -54.
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Okay, that's good.
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Great, please hold on I'll pull it up to take a look and see the resolution.
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Thank you.
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Thank you.
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- - Mm -hmm.
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Good one.
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I see.
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Amen.
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This will be a problem.
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Thank you.
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Mariksen, please believe me.
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Believe me when I say that this is one of these days
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when I don't really enjoy being on the other side of the fence.
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Because I totally empathize with you since the same thing happened to me a couple of months ago.
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but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
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since it infringes an important clause on the insurance contract.
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But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
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which undoubtedly led you to hit the incoming car.
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Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
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uh marisa i totally understand i really want to put myself in your shoes
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But are you sure You like to talk to my manager because all he can do won't be further than I can.
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No. This is ridiculous.
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Transfer me right now to your supervisor.
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Okay.
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Okay.
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Let me put you through.
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Come in.
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Chief, for the interruption.
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How are you doing, Joshua?
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Yeah, come in.
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Don't worry.
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Thanks.
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How are you doing?
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I'm doing well.
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What about you?
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I'm great.
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Thanks for asking.
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So, how can I help you?
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What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
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She wants to know about a specific case.
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I already told you about the situation, but she doesn't want to understand.
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Okay, don't worry.
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Have you been calling me by the way?
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Yeah, sir.
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I apologize.
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I've been firmly busy over here.
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I have a lot of cases that I've been working on and I was in a different phone call.
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Okay, okay.
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But just go ahead and transfer the call and don't forget to send me the case number.
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Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
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Thank you very much, sir.
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All right, welcome.
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Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
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And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
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Okay, good.
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Allow me just a moment so I can review the case resolution.
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What I'm going to do is to put you on hold and I'll be right back.
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Okay.
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All right, so I'm going to review this case.
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See if I have the case number over here.
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Okay, wonderful.
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Okay.
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Okay.
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Without any doubt, he hit the other car.
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There is no shadow without.
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Okay, okay.
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Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
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TODAY.
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Hello Maritza, thanks for holding.
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I do appreciate your time while being on hold.
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As the previous representative fully explained to you, we did find out that you got a red light
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and the security footage displayed the moment you hit the other car on auto brake business.
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Okay, it all boils down to legal dispute, I see.
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I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
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Yes, goodbye.
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Kontext und Hintergrund

Das Video zeigt einen realistischen Dialog zwischen einer verärgerten Kundenin und einem Versicherungsmitarbeiter. Die Situation dreht sich um eine unbezahlte Schadensersatzansprüche nach einem Autounfall, was es zu einem spannenden und praxisnahen Material fürs Englischlernen macht. Solche Szenen helfen, nicht nur Vokabular zu lernen, sondern auch die intonationelle und emotionalen Nuancen von Gesprächen zu verstehen – ideal für alle, die ihr Englisch mit YouTube verbessern wollen.

Top 5 Phrasen für den täglichen Gebrauch

  • "What a drag!" – Ein informeller Ausdruck für "Was für eine Belastung!" oder "Wie lästig!".
  • "Everything is at stake right now" – "Im Moment hängt alles in der Waage" – perfekt, um eine akute Situation zu beschreiben.
  • "I totally empathize with you" – "Ich fühle mich total mit dir verbunden" – hilfreich, um Verständnis zu zeigen.
  • "It infringes an important clause" – "Es verletzt eine wichtige Klausel" – nützlich für rechtliche oder vertragliche Kontexte.
  • "Put myself in your shoes" – "Mich in deine Lage versetzen" – ein gebräuchliches Redewendung für Empathie.

Schritt-für-Schritt-Shadowing-Anleitung

Um die Aussprache und den Rhythmus des Dialogs zu meistern, probiere folgendes: Zuerst höre dir das Video mehrmals an, um die Situation zu verstehen. Dann wähle kurze Abschnitte (5–10 Sekunden) aus und wiederhole sie sofort nach dem Sprecher – das nennt man "shadow speech". Achte auf die Betonung (z. B. "frustrating" oder "ridiculous") und die Pausen. Nutze einen shadowing site, um deine Aufnahmen zu vergleichen und Unterschiede zu erkennen. Übe täglich 10–15 Minuten, und du wirst merken, wie sich deine Englische Aussprache verbessert. Denke daran: Die Emotionen in der Sprache (Wut, Enttäuschung) sind genauso wichtig wie die Wörter selbst – versuche, sie nachzuahmen!

Dieser Dialog ist ein hervorragendes Beispiel für "shadowspeak", da er natürliche, ungescriptete Interaktionen zeigt. Mit ein bisschen Übung wirst du solche Szenen souverän meistern – und nicht nur in der Theorie, sondern auch in der Praxis!

Grammatik in diesem Video

Die Strukturen, die der Sprecher am häufigsten verwendet, mit den genauen Worten aus dem Video:

StrukturIm Video
Present Perfect Continuous have/has been + -ing – eine Handlung, die früher begann und noch andauertI've been dealing · I've been working · have been getting
Present Perfect have/has + Partizip Perfekt – eine vergangene Handlung, die jetzt noch wichtig isthaven't heard · has been determined · I've been
Passiv be + Partizip Perfekt – wichtig ist, was geschieht, nicht wer es tutwas assigned · has been determined · has been denied
Zukunft mit „going to“ be going to + Verb – ein Plan oder etwas, das sich abzeichnetI'm going to send · I'm going to do · I'm going to review

Was ist die Shadowing-Technik?

Shadowing ist eine wissenschaftlich fundierte Sprachlerntechnik, die ursprünglich für die professionelle Dolmetscherausbildung entwickelt und durch den Polyglotten Dr. Alexander Arguelles populär gemacht wurde. Die Methode ist einfach aber wirkungsvoll: Du hörst englisches Audio von Muttersprachlern und wiederholst es sofort laut — wie ein Schatten, der dem Sprecher mit nur 1–2 Sekunden Verzögerung folgt. Anders als passives Hören oder Grammatikübungen zwingt Shadowing dein Gehirn und deine Mundmuskulatur, gleichzeitig echte Sprachmuster zu verarbeiten und zu reproduzieren. Studien zeigen, dass es Aussprachegenauigkeit, Intonation, Rhythmus, verbundene Sprache, Hörverständnis und Sprechflüssigkeit signifikant verbessert — was es zu einer der effektivsten Methoden für die IELTS Speaking-Vorbereitung und reale englische Kommunikation macht.

Shadowing-Technik: die vollständige Schritt-für-Schritt-Anleitung lesen →