Shadowing Practice: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Learn English Speaking with Video
Ders oluşturuluyor...
1
you Thank you.
2
Bro, what a drag!
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- Oh fuck, who the hell is calling now?
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Hi, Prenuris Car Insurance Agency, this is Joshua.
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How may I help you today?
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So I've been dealing with this issue since last June and I really need your help.
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Let me get all the facts down for you.
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So I was in a car accident
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and what happened was a car pulled out of his driveway
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and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
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I called your insurance company and they said I would get a $600 payout
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and a courtesy car while they investigated the case.
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Since then, I haven't heard from you guys, nor have I gotten a payout.
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It's really frustrating.
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Everything is at stake right now, my job and my finances.
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Well, first and foremost, thanks for letting us know about your case.
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We duly apologize for all the inconvenience this matter may have caused you.
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But could you kindly tell me your full name so that I can address to you properly?
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Marixa Perus.
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No big St .Pero's.
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Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
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- I will say.
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- TKS 72 -96 -54.
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Okay, that's good.
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Great, please hold on I'll pull it up to take a look and see the resolution.
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Thank you.
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Thank you.
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- - Mm -hmm.
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Good one.
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I see.
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Amen.
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This will be a problem.
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Thank you.
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Mariksen, please believe me.
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Believe me when I say that this is one of these days
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when I don't really enjoy being on the other side of the fence.
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Because I totally empathize with you since the same thing happened to me a couple of months ago.
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but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
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since it infringes an important clause on the insurance contract.
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But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
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which undoubtedly led you to hit the incoming car.
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Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
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But are you sure You like to talk to my manager because all he can do won't be further than I can.
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No. This is ridiculous.
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Transfer me right now to your supervisor.
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Okay.
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Okay.
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Let me put you through.
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Come in.
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Chief, for the interruption.
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How are you doing, Joshua?
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Yeah, come in.
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Don't worry.
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Thanks.
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How are you doing?
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I'm doing well.
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What about you?
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I'm great.
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Thanks for asking.
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So, how can I help you?
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What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
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She wants to know about a specific case.
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I already told you about the situation, but she doesn't want to understand.
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Okay, don't worry.
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Have you been calling me by the way?
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Yeah, sir.
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I apologize.
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I've been firmly busy over here.
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I have a lot of cases that I've been working on and I was in a different phone call.
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Okay, okay.
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But just go ahead and transfer the call and don't forget to send me the case number.
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Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
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Thank you very much, sir.
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All right, welcome.
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Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
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And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
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Okay, good.
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Allow me just a moment so I can review the case resolution.
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What I'm going to do is to put you on hold and I'll be right back.
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Okay.
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All right, so I'm going to review this case.
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See if I have the case number over here.
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Okay, wonderful.
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Okay.
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Okay.
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Without any doubt, he hit the other car.
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There is no shadow without.
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Okay, okay.
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Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
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TODAY.
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Hello Maritza, thanks for holding.
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I do appreciate your time while being on hold.
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As the previous representative fully explained to you, we did find out that you got a red light
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and the security footage displayed the moment you hit the other car on auto brake business.
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Okay, it all boils down to legal dispute, I see.
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I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
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Bu dersin kelimeleri ve konuşma notları
Bu B1 seviyesindeki konuşma dersi “Angry 😡 Customer Asks for a Compensation / Insurance Scenario” videosuna dayanıyor. Bu videoda gölgeleme çalışması için 107 cümle ve 911 kelime var. Konuşma bölümü 5:56 sürüyor. Konuşmacı dakikada yaklaşık 153 kelimeyle, günlük konuşmaya yakın doğal bir hızda konuşuyor. Kelimelerin %85’i İngilizcede en sık kullanılan 3.000 kelime arasında; geri kalanına başlamadan önce bakmakta fayda var.
Bu videodaki önemli kelimeler
Videodaki en ileri düzey 15 kelime, telaffuzu ve anlamıyla:
| Kelime | Telaffuz | Anlam |
|---|---|---|
| kindly zarf | /ˈkaɪn(d)li/ | nazikçe |
| apologize fiil | /əˈpɑləˌd͡ʒaɪz/ | özür dilemek |
| footage isim | /ˈfʊtɪd͡ʒ/ | metraj |
| indemnity isim | /ɪnˈdɛmnɪti/ | tazminat |
| infringe fiil | /ɪnˈfɹɪnd͡ʒ/ | ihlal etmek |
| interruption isim | /ˌɪntəˈɹʌpʃən/ | sekte |
| upfront sıfat | /ʌpˈfɹʌnt/ | açık, belirgin |
| swipe fiil | /swaɪp/ | kaydırmak |
| driveway isim | /ˈdɹaɪvˌweɪ/ | garaj yolu |
| seizure isim | /ˈsi.ʒɚ/ | ele geçirme, gasp |
| reckless sıfat | /ˈɹɛkləs/ | umursamaz, kayıtsız |
| boil fiil | /bɔɪ(ə)l/ | kaynatmak |
| amen | /(ˌ)ɑːˈmɛn/ | amin |
| consequently zarf | /ˈkɑnsɪˌkwɛntli/ | dolayısıyla |
| automobile isim | /ˈɔː.tə.məˌbil/ | otomobil, araba |
Duyacağınız deyimsel fiiller
| Kelime | Anlam |
|---|---|
| find out fiil | anlamak, ortaya çıkarmak |
Tekrar etmeye değer cümleler
Videodan, günlük konuşmada yeniden kullanabileceğiniz kısa ve tam cümleler:
- How may I help you today?
- How are you doing?
- Have you been calling me by the way?
- I've been firmly busy over here.
- How can I have seizure today?
Bu videodaki dil bilgisi
Konuşmacının en çok kullandığı yapılar, videodaki sözcüklerin aynısıyla:
| Yapı | Videoda |
|---|---|
| Present perfect continuous have/has been + -ing — önceden başlayıp hâlâ süren bir eylem | I've been dealing · I've been working · have been getting |
| Present perfect have/has + fiilin üçüncü hâli — geçmişte olan ama şimdi de önemli olan bir eylem | haven't heard · has been determined · I've been |
| Edilgen yapı be + fiilin üçüncü hâli — kimin yaptığı değil, ne olduğu önemli | was assigned · has been determined · has been denied |
| “going to” ile gelecek be going to + fiil — bir plan ya da olacağı belli olan bir şey | I'm going to send · I'm going to do · I'm going to review |
Dikkat edilecek telaffuzlar
Konuşmacı I'm, don't, I've gibi kısaltılmış biçimleri 25 kez kullanıyor. Bunları duyduğunuz gibi kısa söyleyin.
- “sh” ve “zh” sesleri: interruption /ˌɪntəˈɹʌpʃən/, seizure /ˈsi.ʒɚ/, shoe /ˈʃu/
- Uzun kelimeler — vurguyu doğru yere koyun: apologize /əˈpɑləˌd͡ʒaɪz/, indemnity /ɪnˈdɛmnɪti/, interruption /ˌɪntəˈɹʌpʃən/, inconvenience /ɪnkənˈvinjəns/, undoubtedly /ʌnˈdaʊtɪdli/
Türkçe konuşanların zorlandığı sesler:
- /w/ — dudaklar yuvarlak, /v/ değil: swerve /swɝv/, swipe /swaɪp/, driveway /ˈdɹaɪvˌweɪ/, consequently /ˈkɑnsɪˌkwɛntli/, requirement /ɹɪˈkwaɪɹmənt/
- Kelime başındaki ünsüz kümesi — araya ünlü eklemeyin: frustrate /ˈfɹʌsˌtɹeɪt/, swerve /swɝv/, swipe /swaɪp/, driveway /ˈdɹaɪvˌweɪ/, clause /klɔːz/
Bu videoyla nasıl çalışılır
- Videonun tamamını konuşmadan bir kez dinleyin ve bilmediğiniz kelimeleri not edin.
- 0,75× hızla başlayın, cümle cümle tekrar edin ve kolaylaşınca normal hıza dönün.
- Kendinizi kaydedin ve orijinaliyle karşılaştırın; kindly, apologize, footage gibi kelimelere özellikle dikkat edin.
Gölgeleme Tekniği Nedir?
Gölgeleme, başlangıçta profesyonel tercüman eğitimi için geliştirilen ve çok dilli Dr. Alexander Arguelles tarafından popüler hale getirilen, bilim destekli bir dil öğrenme tekniğidir. Yöntem basit ama güçlüdür: ana dili İngilizce olan bir sesi dinler ve hemen yüksek sesle tekrar edersiniz — konuşmacıyı 1-2 saniye gecikmeyle takip eden bir gölge gibi. Pasif dinleme veya dilbilgisi alıştırmalarının aksine, gölgeleme beyninizi ve ağız kaslarınızı gerçek konuşma kalıplarını eşzamanlı olarak işlemeye ve yeniden üretmeye zorlar. Araştırmalar, telaffuz doğruluğu, tonlama, ritim, bağlı konuşma, dinleme anlama ve konuşma akıcılığını önemli ölçüde geliştirdiğini göstermektedir — bu da onu IELTS Konuşma hazırlığı ve gerçek dünya İngilizce iletişimi için en etkili yöntemlerden biri yapar.