쉐도잉 연습: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - 영상으로 영어 말하기 배우기

you Thank you.

Bro, what a drag!

- Oh fuck, who the hell is calling now?

Hi, Prenuris Car Insurance Agency, this is Joshua.

How may I help you today?

So I've been dealing with this issue since last June and I really need your help.

Let me get all the facts down for you.

So I was in a car accident

and what happened was a car pulled out of his driveway

and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.

I called your insurance company and they said I would get a $600 payout

and a courtesy car while they investigated the case.

Since then, I haven't heard from you guys, nor have I gotten a payout.

It's really frustrating.

Everything is at stake right now, my job and my finances.

Well, first and foremost, thanks for letting us know about your case.

We duly apologize for all the inconvenience this matter may have caused you.

But could you kindly tell me your full name so that I can address to you properly?

Marixa Perus.

No big St .Pero's.

Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?

- I will say.

- TKS 72 -96 -54.

Okay, that's good.

Great, please hold on I'll pull it up to take a look and see the resolution.

Thank you.

- - Mm -hmm.

Good one.

I see.

Amen.

This will be a problem.

Thank you.

Mariksen, please believe me.

Believe me when I say that this is one of these days

when I don't really enjoy being on the other side of the fence.

Because I totally empathize with you since the same thing happened to me a couple of months ago.

but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,

since it infringes an important clause on the insurance contract.

But let me explain why.

After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,

which undoubtedly led you to hit the incoming car.

Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.

No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no

uh marisa i totally understand i really want to put myself in your shoes

But are you sure You like to talk to my manager because all he can do won't be further than I can.

No. This is ridiculous.

Transfer me right now to your supervisor.

Okay.

Let me put you through.

Come in.

Chief, for the interruption.

How are you doing, Joshua?

Yeah, come in.

Don't worry.

Thanks.

How are you doing?

I'm doing well.

What about you?

I'm great.

Thanks for asking.

So, how can I help you?

What seems to be the matter at this moment?

Sir, I was trying to get a hold of you since I got a customer on hold.

She wants to know about a specific case.

I already told you about the situation, but she doesn't want to understand.

Okay, don't worry.

Have you been calling me by the way?

Yeah, sir.

I apologize.

I've been firmly busy over here.

I have a lot of cases that I've been working on and I was in a different phone call.

Okay, okay.

But just go ahead and transfer the call and don't forget to send me the case number.

Okay, I'm going to send it by link.

Wonderful.

I appreciate it.

Thank you very much, sir.

All right, welcome.

Hello, this is Emmanuel the manager.

How can I have seizure today?

Hi Emmanuel.

Okay, look, all I'm asking for is to get the full indemnity insurance.

And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.

Okay, good.

Allow me just a moment so I can review the case resolution.

What I'm going to do is to put you on hold and I'll be right back.

Okay.

All right, so I'm going to review this case.

See if I have the case number over here.

Okay, wonderful.

Okay.

Without any doubt, he hit the other car.

There is no shadow without.

Okay, okay.

Alright, here is what I'm gonna do.

I'm gonna let her know that her payout approval has been denied.

100

TODAY.

101

Hello Maritza, thanks for holding.

102

I do appreciate your time while being on hold.

103

As the previous representative fully explained to you, we did find out that you got a red light

104

and the security footage displayed the moment you hit the other car on auto brake business.

105

Okay, it all boils down to legal dispute, I see.

106

I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.

107

Yes, goodbye.

📺 같은 채널

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대화의 맥락과 배경

이 비디오는 자동차 보험 사고로 인한 화난 고객과 보험사 직원 간의 대화입니다. 마리사는 작년 6월부터 보험금 지급 문제로 고통받고 있으며, 직원 조슈아는 사건을 조사한 결과 그녀의 부주의한 운전으로 인해 보험금을 지급하지 못한다고 알립니다.紧張감 넘치는 상황에서 자연스러운 영어 회화가 펼쳐지며, 일상 생활에서 자주 겪을 수 있는 갈등 상황의 표현을 배울 수 있습니다. 유튜브 영어 공부를 하며 실제 대화 상황을 경험하고 싶은 학습자에게 좋은 자료입니다.

일상 대화에 유용한 상위 5개 표현

"What a drag!" - "정말 짜증나!"라는 뜻으로, 불편하거나 귀찮은 상황에서 사용됩니다.
"Everything is at stake right now" - "지금 모든 것이 위태롭습니다"로, 중요한 일이 위험에 처했을 때 사용합니다.
"I totally empathize with you" - "나도 완전히 공감해요"로, 상대방의 감정을 이해하고 공감할 때 사용합니다.
"Put myself in your shoes" - "당신의 입장에서 생각해보면"으로, 상대방의 입장을 고려할 때 사용하는 표현입니다.
"Transfer me right now to your supervisor" - "지금 당장 상사에게 연결해주세요"로, 불만이 있을 때 상위 직원에게 전화를 넘기도록 요청할 때 사용합니다.

스텝별 샤도잉 가이드

이 비디오는 감정이 담긴 발화와 빠른 대화 속도가 특징이어서 shadowspeaks 연습에 좋습니다. 다음 단계로 쉽게 접근해보세요.

1. 발음과 억양 분석하기

화난 마리사의 "No, no, no, no, no"와 조슈아의 "I really want to put myself in your shoes" 같은 표현은 억양과 강세가 중요합니다. 영어 발음 교정을 위해 각 문장을 반복 듣고, 어디서 음이 높아지고 낮아지는지 관찰하세요.

2. 속도에 맞춰 따라하기

대화가 빠르기 때문에 처음에는 느린 속도로 시작하세요. 비디오를 0.75배속으로 재생하며 단어별로 따라하고, 점차 원래 속도로 올려가세요. 이렇게 하면 영어 회화 연습 시 자연스러운 흐름을 익힐 수 있습니다.

3. 감정 담기

마리사의 분노와 조슈아의 안도감 같은 감정을 표현하는 방법을 배우세요. "This is ridiculous"에서의 강세와 "Okay, okay"에서의 흐름을 살펴보며, 자신의 목소리에 감정을 담아 연습하세요. shadowspeak 연습은 단순히 말 따라하기가 아니라 감정까지 전달하는 것을 목표로 합니다.

이렇게 단계별로 연습하면 유튜브 영어 공부를 더 효과적으로 할 수 있으며, 실제 대화에서도 자신감을 갖게 될 것입니다.

이 영상의 문법

화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.

문형	영상 속 표현
현재완료진행 have/has been + -ing — 전에 시작해 지금도 계속되는 동작	I've been dealing · I've been working · have been getting
현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때	haven't heard · has been determined · I've been
수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점	was assigned · has been determined · has been denied
“going to” 미래 be going to + 동사 — 계획이나 곧 일어날 것이 분명한 일	I'm going to send · I'm going to do · I'm going to review

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

섀도잉 방법: 단계별 전체 가이드 읽기 →

쉐도잉 연습: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - 영상으로 영어 말하기 배우기

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대화의 맥락과 배경

일상 대화에 유용한 상위 5개 표현

스텝별 샤도잉 가이드

1. 발음과 억양 분석하기

2. 속도에 맞춰 따라하기

3. 감정 담기

이 영상의 문법

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법