シャドーイング練習: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - 動画で英語スピーキングを学ぶ
レッスンを作成中...
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you Thank you.
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Bro, what a drag!
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- Oh fuck, who the hell is calling now?
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Hi, Prenuris Car Insurance Agency, this is Joshua.
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How may I help you today?
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So I've been dealing with this issue since last June and I really need your help.
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Let me get all the facts down for you.
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So I was in a car accident
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and what happened was a car pulled out of his driveway
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and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
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I called your insurance company and they said I would get a $600 payout
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and a courtesy car while they investigated the case.
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Since then, I haven't heard from you guys, nor have I gotten a payout.
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It's really frustrating.
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Everything is at stake right now, my job and my finances.
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Well, first and foremost, thanks for letting us know about your case.
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We duly apologize for all the inconvenience this matter may have caused you.
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But could you kindly tell me your full name so that I can address to you properly?
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Marixa Perus.
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No big St .Pero's.
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Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
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- I will say.
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- TKS 72 -96 -54.
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Okay, that's good.
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Great, please hold on I'll pull it up to take a look and see the resolution.
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Thank you.
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Thank you.
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- - Mm -hmm.
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Good one.
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I see.
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Amen.
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This will be a problem.
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Thank you.
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Mariksen, please believe me.
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Believe me when I say that this is one of these days
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when I don't really enjoy being on the other side of the fence.
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Because I totally empathize with you since the same thing happened to me a couple of months ago.
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but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
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since it infringes an important clause on the insurance contract.
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But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
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which undoubtedly led you to hit the incoming car.
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Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
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No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
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uh marisa i totally understand i really want to put myself in your shoes
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But are you sure You like to talk to my manager because all he can do won't be further than I can.
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No. This is ridiculous.
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Transfer me right now to your supervisor.
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Okay.
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Okay.
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Let me put you through.
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Come in.
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Chief, for the interruption.
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How are you doing, Joshua?
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Yeah, come in.
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Don't worry.
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Thanks.
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How are you doing?
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I'm doing well.
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What about you?
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I'm great.
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Thanks for asking.
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So, how can I help you?
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What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
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She wants to know about a specific case.
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I already told you about the situation, but she doesn't want to understand.
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Okay, don't worry.
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Have you been calling me by the way?
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Yeah, sir.
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I apologize.
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I've been firmly busy over here.
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I have a lot of cases that I've been working on and I was in a different phone call.
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Okay, okay.
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But just go ahead and transfer the call and don't forget to send me the case number.
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Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
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Thank you very much, sir.
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All right, welcome.
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Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
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And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
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Okay, good.
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Allow me just a moment so I can review the case resolution.
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What I'm going to do is to put you on hold and I'll be right back.
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Okay.
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All right, so I'm going to review this case.
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See if I have the case number over here.
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Okay, wonderful.
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Okay.
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Okay.
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Without any doubt, he hit the other car.
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There is no shadow without.
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Okay, okay.
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Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
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TODAY.
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Hello Maritza, thanks for holding.
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I do appreciate your time while being on hold.
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As the previous representative fully explained to you, we did find out that you got a red light
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and the security footage displayed the moment you hit the other car on auto brake business.
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Okay, it all boils down to legal dispute, I see.
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I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
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Yes, goodbye.
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この動画で身につくスキル
この怒りのある顧客と保険会社の対話を通して、実践的なスピーキングスキルが身につきます。まず、感情を表現しながら明確に主張する方法。顧客は「This is ridiculous」などと怒りを表しつつ、要求を伝えています。次に、相手の反論に応じて応答するテクニック。保険会社のスタッフは「I totally empathize with you」と共感しながらも、会社の方針を説明しています。さらに、フォーマルな場面での丁寧な語彙の使い方も学べます。これらはIELTS スピーキング対策にも役立つ実用的なスキルです。
聞き取りに注意すべき音のつながり
自然な英語の発音では、単語がつながって発音されることが多いです。この動画では特にリダクションやリンキングが顕著です。例えば、「what a drag」は「wha-da-drag」のようにつながり、「I haven't heard from you guys」は「I haven' heard from ya guys」となります。また、「could you」は「cud-ya」、「tell me」は「tel-me」と発音されるので、注意して聞き取りましょう。これらの音のつながりを覚えることで、より自然な会話が理解できるようになります。
ネイティブのように話すコツ
ネイティブのようなリズムとストレスを身につけるには、shadow speak（シャドースピーキング）の練習が効果的です。この対話を何度も聴き、すぐ後に同じように繰り返してみましょう。顧客の怒りのある発言では、「No, no, no, no」のように速くて強いリズムがあり、スタッフの応答では「I totally understand」の「totally」にストレスを置いて共感を表しています。また、「Transfer me right now to your supervisor」の「right now」を強調することで、要求の切実さが伝わります。これらのリズムとストレスを真似ることで、より自然な発音が身につきます。shadow speakの練習を続けると、IELTS スピーキング対策だけでなく、日常会話もスムーズになりますよ。
さあ、今からこの動画を使ってshadow speakの練習を始めましょう。少しずつでも大丈夫です。ネイティブのような会話力が身につく日が近いですよ！
この動画の文法
話し手がよく使っている文型を、動画の実際の表現とともに紹介します。
| 文型 | 動画での表現 |
|---|---|
| 現在完了進行形 have/has been + -ing — 以前に始まり今も続いている動作 | I've been dealing · I've been working · have been getting |
| 現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している | haven't heard · has been determined · I've been |
| 受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てる | was assigned · has been determined · has been denied |
| 「going to」の未来表現 be going to + 動詞 — 予定や、起こりそうだと分かること | I'm going to send · I'm going to do · I'm going to review |
シャドーイングとは？英語上達に効果的な理由
シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。