Shadowing Practice: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Learn English Speaking with Video
Les maken...
1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
11
I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
14
It's really frustrating.
15
Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
19
Marixa Perus.
20
No big St .Pero's.
21
Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
23
- TKS 72 -96 -54.
24
Okay, that's good.
25
Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
29
Good one.
30
I see.
31
Amen.
32
This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
35
Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
38
but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
40
But let me explain why.
41
After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
42
which undoubtedly led you to hit the incoming car.
43
Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
44
No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
46
But are you sure You like to talk to my manager because all he can do won't be further than I can.
47
No. This is ridiculous.
48
Transfer me right now to your supervisor.
49
Okay.
50
Okay.
51
Let me put you through.
52
Come in.
53
Chief, for the interruption.
54
How are you doing, Joshua?
55
Yeah, come in.
56
Don't worry.
57
Thanks.
58
How are you doing?
59
I'm doing well.
60
What about you?
61
I'm great.
62
Thanks for asking.
63
So, how can I help you?
64
What seems to be the matter at this moment?
65
Sir, I was trying to get a hold of you since I got a customer on hold.
66
She wants to know about a specific case.
67
I already told you about the situation, but she doesn't want to understand.
68
Okay, don't worry.
69
Have you been calling me by the way?
70
Yeah, sir.
71
I apologize.
72
I've been firmly busy over here.
73
I have a lot of cases that I've been working on and I was in a different phone call.
74
Okay, okay.
75
But just go ahead and transfer the call and don't forget to send me the case number.
76
Okay, I'm going to send it by link.
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Wonderful.
78
I appreciate it.
79
Thank you very much, sir.
80
All right, welcome.
81
Hello, this is Emmanuel the manager.
82
How can I have seizure today?
83
Hi Emmanuel.
84
Okay, look, all I'm asking for is to get the full indemnity insurance.
85
And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
86
Okay, good.
87
Allow me just a moment so I can review the case resolution.
88
What I'm going to do is to put you on hold and I'll be right back.
89
Okay.
90
All right, so I'm going to review this case.
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See if I have the case number over here.
92
Okay, wonderful.
93
Okay.
94
Okay.
95
Without any doubt, he hit the other car.
96
There is no shadow without.
97
Okay, okay.
98
Alright, here is what I'm gonna do.
99
I'm gonna let her know that her payout approval has been denied.
100
TODAY.
101
Hello Maritza, thanks for holding.
102
I do appreciate your time while being on hold.
103
As the previous representative fully explained to you, we did find out that you got a red light
104
and the security footage displayed the moment you hit the other car on auto brake business.
105
Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
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Woordenschat en spreektips bij deze les
Deze spreekles op niveau B1 is gebaseerd op de video “Angry 😡 Customer Asks for a Compensation / Insurance Scenario”. Deze video bevat 107 zinnen en 911 woorden om na te spreken. Het gesproken deel duurt 5:56. De spreker praat in een natuurlijk tempo van ongeveer 153 woorden per minuut, dicht bij een alledaags gesprek. 85% van de woorden hoort bij de 3.000 meest gebruikte Engelse woorden; de rest kun je beter vooraf bekijken.
Belangrijke woorden in deze video
De 15 moeilijkste woorden uit de video, met uitspraak en betekenis:
| Woord | Uitspraak | Betekenis |
|---|---|---|
| kindly bijwoord | /ˈkaɪn(d)li/ | vriendelijk, beminnelijk |
| apologize werkwoord | /əˈpɑləˌd͡ʒaɪz/ | zich verontschuldigen, verantwoorden |
| footage zelfstandig naamwoord | /ˈfʊtɪd͡ʒ/ | filmmateriaal |
| frustrate werkwoord | /ˈfɹʌsˌtɹeɪt/ | frustreren |
| infringe werkwoord | /ɪnˈfɹɪnd͡ʒ/ | schenden |
| interruption zelfstandig naamwoord | /ˌɪntəˈɹʌpʃən/ | onderbreking |
| swerve werkwoord | /swɝv/ | zwerven |
| driveway zelfstandig naamwoord | /ˈdɹaɪvˌweɪ/ | oprit, inrit |
| disregard werkwoord | /dɪsɹɪˈɡɑɹd/ | veronachtzamen, negeren |
| assign werkwoord | /əˈsaɪn/ | toewijzen |
| inconvenience zelfstandig naamwoord | /ɪnkənˈvinjəns/ | ongemak, verstoring |
| reckless bijvoeglijk naamwoord | /ˈɹɛkləs/ | roekeloos |
| boil werkwoord | /bɔɪ(ə)l/ | koken, aan de kook brengen |
| undoubtedly bijwoord | /ʌnˈdaʊtɪdli/ | ongetwijfeld, zonder twijfel |
| amen | /(ˌ)ɑːˈmɛn/ | amen, amen en uit |
Phrasal verbs die je zult horen
| Woord | Betekenis |
|---|---|
| find out werkwoord | ontdekken, onderzoeken |
| mess up werkwoord | verrommelen, in de war brengen |
Zinnen om te herhalen
Korte, volledige zinnen uit de video die je in alledaagse gesprekken kunt gebruiken:
- How may I help you today?
- How are you doing?
- Have you been calling me by the way?
- I've been firmly busy over here.
- How can I have seizure today?
Grammatica in deze video
De structuren die de spreker het meest gebruikt, met de exacte woorden uit de video:
| Structuur | In de video |
|---|---|
| Present perfect continuous have/has been + -ing — iets dat eerder begon en nog bezig is | I've been dealing · I've been working · have been getting |
| Present perfect have/has + voltooid deelwoord — iets uit het verleden dat nu nog telt | haven't heard · has been determined · I've been |
| Lijdende vorm be + voltooid deelwoord — het gaat om wat er gebeurt, niet om wie het doet | was assigned · has been determined · has been denied |
| Toekomst met “going to” be going to + werkwoord — een plan of iets dat je ziet aankomen | I'm going to send · I'm going to do · I'm going to review |
Uitspraak om op te letten
De spreker gebruikt 25 samentrekkingen en verkorte vormen, zoals I'm, don't, I've. Spreek ze kort uit, zoals je ze hoort.
- De klanken “sh” en “zh”: interruption /ˌɪntəˈɹʌpʃən/, seizure /ˈsi.ʒɚ/, shoe /ˈʃu/
- Lange woorden — let op de klemtoon: apologize /əˈpɑləˌd͡ʒaɪz/, indemnity /ɪnˈdɛmnɪti/, interruption /ˌɪntəˈɹʌpʃən/, inconvenience /ɪnkənˈvinjəns/, undoubtedly /ʌnˈdaʊtɪdli/
Klanken die Nederlandstaligen lastig vinden:
- Stemhebbende eindmedeklinker — /b/, /d/, /g/, /z/, /v/ niet verscherpen: apologize /əˈpɑləˌd͡ʒaɪz/, footage /ˈfʊtɪd͡ʒ/, empathize /ˈɛmpəˌθaɪz/, infringe /ɪnˈfɹɪnd͡ʒ/, swerve /swɝv/
- /g/ — een harde plofklank, geen Nederlandse “g”: disregard /dɪsɹɪˈɡɑɹd/, goodbye /ɡʊdˈbaɪ/, investigate /ɪnˈvɛs.tə.ɡeɪt/
- /w/ — met ronde lippen: swerve /swɝv/, swipe /swaɪp/, driveway /ˈdɹaɪvˌweɪ/, consequently /ˈkɑnsɪˌkwɛntli/, requirement /ɹɪˈkwaɪɹmənt/
Zo oefen je met deze video
- Luister de hele video één keer zonder te spreken en noteer de woorden die je niet kent.
- Begin op 0,75× snelheid, spreek zin voor zin na en ga terug naar normale snelheid zodra het makkelijk gaat.
- Neem jezelf op en vergelijk met het origineel; let daarbij op woorden als kindly, apologize, footage.
Wat is de Shadowing-techniek?
Shadowing is een wetenschappelijk onderbouwde taalleermethode die oorspronkelijk is ontwikkeld voor professionele tolkentraining en gepopulariseerd door polyglot Dr. Alexander Arguelles. De methode is eenvoudig maar krachtig: je luistert naar native Engelse audio en herhaalt het onmiddellijk hardop — als een schaduw die de spreker volgt met slechts 1–2 seconden vertraging. In tegenstelling tot passief luisteren of grammaticadrills, dwingt shadowing je hersenen en mondspieren om echte spraakpatronen tegelijkertijd te verwerken en te reproduceren. Onderzoek toont aan dat het de uitspraaknauwkeurigheid, intonatie, ritme, verbonden spraak, luisterbegrip en spreekvaardigheid aanzienlijk verbetert — waardoor het een van de meest effectieve methoden is voor IELTS Speaking-voorbereiding en echte Engelse communicatie.