Pratique du Shadowing: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - Apprendre l'anglais à l'oral avec la vidéo
Création de la leçon...
1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
11
I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
14
It's really frustrating.
15
Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
19
Marixa Perus.
20
No big St .Pero's.
21
Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
23
- TKS 72 -96 -54.
24
Okay, that's good.
25
Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
29
Good one.
30
I see.
31
Amen.
32
This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
35
Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
38
but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
40
But let me explain why.
41
After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
42
which undoubtedly led you to hit the incoming car.
43
Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
44
No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
46
But are you sure You like to talk to my manager because all he can do won't be further than I can.
47
No. This is ridiculous.
48
Transfer me right now to your supervisor.
49
Okay.
50
Okay.
51
Let me put you through.
52
Come in.
53
Chief, for the interruption.
54
How are you doing, Joshua?
55
Yeah, come in.
56
Don't worry.
57
Thanks.
58
How are you doing?
59
I'm doing well.
60
What about you?
61
I'm great.
62
Thanks for asking.
63
So, how can I help you?
64
What seems to be the matter at this moment?
65
Sir, I was trying to get a hold of you since I got a customer on hold.
66
She wants to know about a specific case.
67
I already told you about the situation, but she doesn't want to understand.
68
Okay, don't worry.
69
Have you been calling me by the way?
70
Yeah, sir.
71
I apologize.
72
I've been firmly busy over here.
73
I have a lot of cases that I've been working on and I was in a different phone call.
74
Okay, okay.
75
But just go ahead and transfer the call and don't forget to send me the case number.
76
Okay, I'm going to send it by link.
77
Wonderful.
78
I appreciate it.
79
Thank you very much, sir.
80
All right, welcome.
81
Hello, this is Emmanuel the manager.
82
How can I have seizure today?
83
Hi Emmanuel.
84
Okay, look, all I'm asking for is to get the full indemnity insurance.
85
And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
86
Okay, good.
87
Allow me just a moment so I can review the case resolution.
88
What I'm going to do is to put you on hold and I'll be right back.
89
Okay.
90
All right, so I'm going to review this case.
91
See if I have the case number over here.
92
Okay, wonderful.
93
Okay.
94
Okay.
95
Without any doubt, he hit the other car.
96
There is no shadow without.
97
Okay, okay.
98
Alright, here is what I'm gonna do.
99
I'm gonna let her know that her payout approval has been denied.
100
TODAY.
101
Hello Maritza, thanks for holding.
102
I do appreciate your time while being on hold.
103
As the previous representative fully explained to you, we did find out that you got a red light
104
and the security footage displayed the moment you hit the other car on auto brake business.
105
Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
📺 Même chaîne
✨ Vidéo recommandée
B14
66 phrases
Angry Customer Demands Refund | Call Center Role Play
TOEIC PrepBusiness EnglishWorking Adults
B17
96 phrases
Car Insurance With Answers | IELTS LISTENING SECTION-1
IELTS PrepTOEIC PrepBusiness English
B15
13 phrases
Customer service 101
TOEIC PrepBusiness EnglishWorking Adults
B157 phrases
Judge Caprio Rewards a Motorist’s Great Attitude — Then the Next Case Is Truly for the Birds! ⚖️🐦
Business EnglishInterview EnglishDaily Conversation
B13
47 phrases
Working in a call center takes special skill! God bless us all 😅😅 #callcenter #fyp #customerservice
TOEIC PrepBusiness EnglishWorking Adults
B12
41 phrases
Manager vs. Employee:The Day-off Drama Workplace Conflict Storytime #animation #veronica #work
TOEIC PrepBusiness EnglishWorking Adults
B12
34 phrases
Optimum Customer Service
TOEIC PrepBusiness EnglishWorking Adults
B115
65 phrases
Answering the Phone (Message Taking) in Workplace English l English Conversation Practice At Work
TOEIC PrepBusiness EnglishDaily Conversation
B128 phrases
وقع بفخهم .. | Small Time 2014
Business EnglishDaily ConversationWorking Adults
B12
111 phrases
Customer Service (Ep. 6) | Awkward Puppets
TOEIC PrepBusiness EnglishWorking Adults
B14
85 phrases
🔥Customer Complaint Form — Product Return
TOEIC PrepBusiness EnglishWorking Adults
B14
59 phrases
English for Call Centers 🙋🏻♀️ | Role Play Practice | How to Speak with Angry Customers
TOEIC PrepBusiness EnglishWorking Adults
Vocabulaire et conseils d’expression pour cette leçon
Cette leçon d’expression orale de niveau B1 s’appuie sur la vidéo « Angry 😡 Customer Asks for a Compensation / Insurance Scenario ». Cette vidéo contient 107 phrases et 911 mots à répéter en shadowing. La partie parlée dure 5:56. Le locuteur parle à un rythme naturel d’environ 153 mots par minute, proche d’une conversation courante. 85 % des mots font partie des 3 000 mots les plus courants en anglais ; le reste mérite d’être vu avant de commencer.
Vocabulaire clé de cette vidéo
Les 15 mots les plus avancés de la vidéo, avec leur prononciation et leur sens :
| Mot | Prononciation | Sens |
|---|---|---|
| payout nom | paiement | |
| kindly adverbe | /ˈkaɪn(d)li/ | gentillement, aimablement |
| apologize verbe | /əˈpɑləˌd͡ʒaɪz/ | s'excuser, faire l'apologie de |
| footage nom | /ˈfʊtɪd͡ʒ/ | pellicule enregistrée, métrage cinématographique |
| empathize verbe | /ˈɛmpəˌθaɪz/ | compatir, s'apitoyer |
| frustrate verbe | /ˈfɹʌsˌtɹeɪt/ | frustrer |
| indemnity nom | /ɪnˈdɛmnɪti/ | garantie |
| infringe verbe | /ɪnˈfɹɪnd͡ʒ/ | enfreindre |
| interruption nom | /ˌɪntəˈɹʌpʃən/ | interruption |
| swerve verbe | /swɝv/ | dévier |
| swipe verbe | /swaɪp/ | choper, attraper |
| driveway nom | /ˈdɹaɪvˌweɪ/ | allée, sortie de véhicules |
| disregard verbe | /dɪsɹɪˈɡɑɹd/ | ignorer, mépriser |
| assign verbe | /əˈsaɪn/ | désigner |
| inconvenience nom | /ɪnkənˈvinjəns/ | dérangement, désagrément |
Les verbes à particule que vous entendrez
| Mot | Prononciation | Sens |
|---|---|---|
| find out verbe | découvrir, savoir | |
| go ahead verbe | /ˌɡoʊ əˈhɛd/ | vas-y, allez-y |
| go through verbe | traverser | |
| mess up verbe | gâcher |
Des phrases à répéter
Des phrases courtes et complètes de la vidéo, à réutiliser dans la conversation de tous les jours :
- How may I help you today?
- How are you doing?
- Have you been calling me by the way?
- I've been firmly busy over here.
- How can I have seizure today?
La grammaire de cette vidéo
Les structures que le locuteur utilise le plus, avec les mots exacts de la vidéo :
| Structure | Dans la vidéo |
|---|---|
| Present perfect continu have/has been + -ing — une action commencée avant et toujours en cours | I've been dealing · I've been working · have been getting |
| Present perfect have/has + participe passé — une action passée qui compte encore maintenant | haven't heard · has been determined · I've been |
| Voix passive be + participe passé — l’accent est mis sur ce qui arrive, pas sur qui le fait | was assigned · has been determined · has been denied |
| Futur avec « going to » be going to + verbe — un projet ou ce que l’on voit venir | I'm going to send · I'm going to do · I'm going to review |
Prononciation à surveiller
Le locuteur utilise 25 contractions et formes réduites, comme I'm, don't, I've. Prononcez-les sous leur forme courte, telles que vous les entendez.
- Les sons « sh » et « zh »: interruption /ˌɪntəˈɹʌpʃən/, seizure /ˈsi.ʒɚ/, shoe /ˈʃu/
- Mots longs — placez bien l’accent: apologize /əˈpɑləˌd͡ʒaɪz/, indemnity /ɪnˈdɛmnɪti/, interruption /ˌɪntəˈɹʌpʃən/, inconvenience /ɪnkənˈvinjəns/, undoubtedly /ʌnˈdaʊtɪdli/
Les sons difficiles pour les francophones :
- /tʃ/ et /dʒ/ — à ne pas adoucir en « ch » et « j »: apologize /əˈpɑləˌd͡ʒaɪz/, footage /ˈfʊtɪd͡ʒ/, infringe /ɪnˈfɹɪnd͡ʒ/
- /r/ anglais — langue recourbée, sans frotter la gorge: frustrate /ˈfɹʌsˌtɹeɪt/, infringe /ɪnˈfɹɪnd͡ʒ/, interruption /ˌɪntəˈɹʌpʃən/, upfront /ʌpˈfɹʌnt/, driveway /ˈdɹaɪvˌweɪ/
Comment s’entraîner avec cette vidéo
- Écoutez la vidéo en entier une fois sans parler et notez les mots que vous ne connaissez pas.
- Commencez à la vitesse 0,75×, répétez phrase par phrase, puis revenez à la vitesse normale quand cela devient facile.
- Enregistrez-vous et comparez avec l’original, en faisant attention à des mots comme payout, kindly, apologize.
Qu'est-ce que la technique du Shadowing ?
Le Shadowing est une technique d'apprentissage des langues fondée sur la science, développée à l'origine pour la formation des interprètes professionnels. Le principe est simple mais puissant : vous écoutez de l'anglais natif et le répétez immédiatement à voix haute — comme une ombre suivant le locuteur avec un décalage de 1 à 2 secondes. Les recherches montrent une amélioration significative de la précision de la prononciation, de l'intonation, du rythme, des liaisons, de la compréhension orale et de la fluidité.