跟讀練習: Angry 😡 Customer Asks for a Compensation / Insurance Scenario - 通過影片學習英語口語
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107 句
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1
you Thank you.
2
Bro, what a drag!
3
- Oh fuck, who the hell is calling now?
4
Hi, Prenuris Car Insurance Agency, this is Joshua.
5
How may I help you today?
6
So I've been dealing with this issue since last June and I really need your help.
7
Let me get all the facts down for you.
8
So I was in a car accident
9
and what happened was a car pulled out of his driveway
10
and to avoid hitting that oncoming car I swerved and side swiped another car and my car got messed up.
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I called your insurance company and they said I would get a $600 payout
12
and a courtesy car while they investigated the case.
13
Since then, I haven't heard from you guys, nor have I gotten a payout.
14
It's really frustrating.
15
Everything is at stake right now, my job and my finances.
16
Well, first and foremost, thanks for letting us know about your case.
17
We duly apologize for all the inconvenience this matter may have caused you.
18
But could you kindly tell me your full name so that I can address to you properly?
19
Marixa Perus.
20
No big St .Pero's.
21
Okay, Marixa, could you kindly tell me the incident number that was assigned for your case?
22
- I will say.
23
- TKS 72 -96 -54.
24
Okay, that's good.
25
Great, please hold on I'll pull it up to take a look and see the resolution.
26
Thank you.
27
Thank you.
28
- - Mm -hmm.
29
Good one.
30
I see.
31
Amen.
32
This will be a problem.
33
Thank you.
34
Mariksen, please believe me.
35
Believe me when I say that this is one of these days
36
when I don't really enjoy being on the other side of the fence.
37
Because I totally empathize with you since the same thing happened to me a couple of months ago.
38
but this is my job and I have to tell you this upfront Unfortunately, your case doesn't meet the requirements to be fully covered by our company,
39
since it infringes an important clause on the insurance contract.
40
But let me explain why.
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After going into a piece of evidence provided by the police department, we observed on a security footage that you went through the red line,
42
which undoubtedly led you to hit the incoming car.
43
Consequently, it has been determined that we are not paying out any funds to cover your loss, given the fact that you incurred in reckless driving.
44
No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no
45
uh marisa i totally understand i really want to put myself in your shoes
46
But are you sure You like to talk to my manager because all he can do won't be further than I can.
47
No. This is ridiculous.
48
Transfer me right now to your supervisor.
49
Okay.
50
Okay.
51
Let me put you through.
52
Come in.
53
Chief, for the interruption.
54
How are you doing, Joshua?
55
Yeah, come in.
56
Don't worry.
57
Thanks.
58
How are you doing?
59
I'm doing well.
60
What about you?
61
I'm great.
62
Thanks for asking.
63
So, how can I help you?
64
What seems to be the matter at this moment?
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Sir, I was trying to get a hold of you since I got a customer on hold.
66
She wants to know about a specific case.
67
I already told you about the situation, but she doesn't want to understand.
68
Okay, don't worry.
69
Have you been calling me by the way?
70
Yeah, sir.
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I apologize.
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I've been firmly busy over here.
73
I have a lot of cases that I've been working on and I was in a different phone call.
74
Okay, okay.
75
But just go ahead and transfer the call and don't forget to send me the case number.
76
Okay, I'm going to send it by link.
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Wonderful.
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I appreciate it.
79
Thank you very much, sir.
80
All right, welcome.
81
Hello, this is Emmanuel the manager.
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How can I have seizure today?
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Hi Emmanuel.
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Okay, look, all I'm asking for is to get the full indemnity insurance.
85
And all I have been getting from you guys is you guys are disregarding me and ignoring me in my case.
86
Okay, good.
87
Allow me just a moment so I can review the case resolution.
88
What I'm going to do is to put you on hold and I'll be right back.
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Okay.
90
All right, so I'm going to review this case.
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See if I have the case number over here.
92
Okay, wonderful.
93
Okay.
94
Okay.
95
Without any doubt, he hit the other car.
96
There is no shadow without.
97
Okay, okay.
98
Alright, here is what I'm gonna do.
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I'm gonna let her know that her payout approval has been denied.
100
TODAY.
101
Hello Maritza, thanks for holding.
102
I do appreciate your time while being on hold.
103
As the previous representative fully explained to you, we did find out that you got a red light
104
and the security footage displayed the moment you hit the other car on auto brake business.
105
Okay, it all boils down to legal dispute, I see.
106
I'm going to contact my lawyer, he's going to contact you, and I'm going to make sure he gets me the money that you promised me.
107
Yes, goodbye.
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為什麼用這個影片練習口語？
這個影片呈現了真實的保險理賠場景，顧客因不滿賠償進展與客服激烈溝通，對話充滿情緒張力和實用表達。練習這樣的內容，不僅能掌握投訴、協商等高頻口語場景的應對方式，還能學會在壓力下清晰表達訴求。對於想提升影子跟讀（shadow speak）能力的學習者來說，模仿對話中的語氣起伏和語速變化，能快速增強口語流暢度。
語境中的語法與表達
- 現在完成時的使用：“I've been dealing with this issue since last June” 體現動作從過去持續到現在，突出問題的緊迫性。
- 情態動詞表推測：“which undoubtedly led you to hit” 中“undoubtedly”加強推測語氣，在辯論或解釋場景中很實用。
- 祈使句表強烈訴求：“Transfer me right now to your supervisor” 用祈使句表達憤怒，適合學習情緒性口語的表達。
常見發音陷阱
對話中部分單詞的發音需要注意：“infringes” 中的“fr” 連讀容易被忽略，“reckless” 的“ck” 發音要清晰，避免與“wreckless” 混淆。此外，顧客的快速反駁和客服的安撫語氣形成對比，影子跟讀時需注意語調轉換。想要精準練習，不妨使用專業的英語影子跟讀工具，逐句模仿提升發音和語感。
影片中的語法
說話人最常用的結構，並附上影片中的原話：
| 結構 | 影片中的用法 |
|---|---|
| 現在完成進行時 have/has been + -ing — 以前開始、現在仍在繼續的動作 | I've been dealing · Have you been calling · I've been working |
| 現在完成時 have/has + 過去分詞 — 過去發生但與現在仍有關聯的事 | haven't heard · has been · I've been |
| 被動語態 be + 過去分詞 — 強調發生了什麼，而不是誰做的 | was assigned · has been denied |
| 現在進行時 am/is/are + -ing — 此刻或近期正在發生的事 | is calling · are not paying · are you doing |
什麼是跟讀法？
跟讀法 (Shadowing) 是一種有科學依據的語言學習技巧，最初開發用於專業口譯員的培訓，並由多語言者Alexander Arguelles博士普及。這個方法簡單而強大：您在聽英語母語原聲的同時立即大聲重複——就像是一個延遲1-2秒緊跟說話者的影子。與被動聽力或語法練習不同，跟讀法強迫您的大腦和口腔肌肉同時處理並模模擬實的講話模式。研究表明它能顯著提高發音準確性，語調，節奏，連讀，聽力理解和口語流利度——使其成為雅思口語備考和真實英語交流最有效的方法之一。