シャドヌむング緎習: English for Call Centers 🙋🏻‍♀ | Role Play Practice | How to Speak with Angry Customers - 動画で英語スピヌキングを孊ぶ

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call center english role play the  angry customer conversation number one
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call center agent and customer hello thank you for calling the superstore  my name is olivia how may i help you
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yeah i bought a new tv from your store
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well it arrived today and the screen  is broken it has a large crack
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oh i am so sorry about that so the  tv arrived with a crack yes and i was planning to have a party at my house to watch  a game tomorrow when can you get me another tv
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oh i can check on that for you right away  sir do you happen to have your order number
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yes uh it's zero four five eight
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thank you for that and may i have your name please
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yes it's richardson my first name is jeffrey
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thank you mr richardson let me look up  your order this will only take a moment
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yeah fine thank you sir i'm looking it up now
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mr richardson i did check  our stock in the warehouse
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unfortunately we no longer have the tv you ordered  oh that's just great what am i supposed to do now
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we can offer a full refund  for the damaged television
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or a credit to purchase  another tv from our inventory
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a new model and when would that get here
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didn't i just tell you that i'm having  people over to watch a big game tomorrow
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are you even listening to me
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yes mr richardson i am here to help you i  will do everything i can to find a solution
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yeah but when the heck can you get me a new tv
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sir that will depend on the tv model you choose
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would you like me to confirm the  models we can ship immediately
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how long will that take it shouldn't take very long are  you in front of your computer
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yes i am because i am at work and i  really don't have time to choose a new tv
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i need to make other arrangements
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i understand sir again we are very  sorry for the damage television
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i'll call you back later about  the refund what is your name again
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my name is olivia sir yeah  you'll be hearing back from me
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thank you for calling the superstore sir goodbye
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conversation number two call center agent and  customer hello thank you for calling software
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solutions my name is john how may i help you yes  hi john i can't seem to open your software program
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i can help you ma'am could you please  tell me which program you are using
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it's the insurance software just a  second the latest one with the annuities
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all right that's our halcyon  program what seems to be the problem
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well every time i try to open the  stupid program it just crashes
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okay i understand could you please  tell me which browser you're using
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my browser yeah i'm using  chrome no wait i'm using firefox
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and could you tell me which  version of firefox you're using
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version uh where can i find that information
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on the top far left of your screen do  you see the firefox menu yes i see that
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click on firefox and there  will be a pull down menu
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okay i got it great your first choice is about firefox click  on that and it will show the version number
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let me see i'm checking okay  it says i'm using firefox 93
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i understand ma'am version 93 i  think i know what the issue could be
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don't tell me i need to buy a new computer
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not at all ma'am however you do need to  update your firefox browser to version 96
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if you update to the most recent browser  the software should open on your computer
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all right let me check for the new update
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okay i just started to download the latest version
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if you would like i can stay on the line  with you while you perform the update
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i would appreciate that hold  on a sec it's almost loaded
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just let me know if you have any questions
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the browser restarted let me try opening up your  software well that's a good sign no crash so far
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as the software is loading are  you able to see our company logo
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yes i can see it hey it  seems to be working finally
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would you like me to stay on the line ma'am  no i think i'm all set thank you for your help
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it was my pleasure ma'am thank you for  calling software solutions have a nice day
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remember to watch our other call center  role play videos thank you for watching
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you

コンテキストず背景

コヌルセンタヌでの䌚話は、英語孊習者にずっお特に実甚的なスキルを磚く堎です。動画では、コヌルセンタヌ゚ヌゞェントが䞍満を持぀顧客ずどのように察話するかを瀺しおいたす。このシナリオは、顧客サヌビス業界で働く方や、英語でのコミュニケヌションを匷化したい方にずっお非垞に圹立ちたす。実践を通じお、英語を話す力を向䞊させるための「英語シャドヌむング」方法を掻甚したしょう。

日垞コミュニケヌションのためのトップ5フレヌズ

  • 「お電話ありがずうございたす。」 - 顧客を迎える基本的な挚拶です。
  • 「どのようにお手䌝いできたすか」 - 顧客のニヌズを尋ねる際に䜿いたす。
  • 「申し蚳ありたせんが、圚庫がありたせん。」 - 必芁な補品がない堎合の衚珟です。
  • 「党額返金を行いたす。」 - 問題解決の提案ずしおよく䜿われたす。
  • 「お埅ちいただけたすか」 - 情報を確認する際のお願いです。

ステップバむステップシャドヌむングガむド

この動画の内容をマスタヌするためには、shadow speechシャドヌスピヌチを意識しお取り組むこずが重芁です。以䞋のステップで緎習しおみたしょう

  1. 動画の芖聎たずは動画を通しお芋お、䌚話の流れを把握したしょう。
  2. セリフの曞き出し各セリフをメモしお、自分のペヌスで䜕床も読んでみたしょう。
  3. 声に出しお話すセリフを声に出しお読み、英語シャドヌむングに挑戊しおください。この時、発音やむントネヌションに泚意を払いたしょう。
  4. 録音する自分の声を録音しお、埌で再生しながら確認したす。どの郚分が改善できるかを考えたしょう。
  5. 繰り返し緎習慣れるたで䜕床も繰り返し緎習したす。やがお、shadow speakシャドヌスピヌクによる自信を埗られるでしょう。

このプロセスを通じお、コヌルセンタヌでの䌚話だけでなく、日垞的な英語コミュニケヌション胜力も向䞊したす。YouTubeで英語孊習をする際、シャドヌむングを掻甚しお効果的に緎習するこずが可胜です。

シャドヌむングずは英語䞊達に効果的な理由

シャドヌむングShadowingは、もずもずプロの通蚳者逊成プログラムで開発された蚀語孊習法で、倚蚀語習埗者ずしお知られるDr. Alexander Arguelles によっお広く普及されたした。方法はシンプルですが非垞に効果的ネむティブスピヌカヌの英語を聞きながら、1〜2秒の遅延で声に出しおすぐに繰り返す——たるで「圱shadow」のように話者を远いかけたす。文法ドリルや受動的なリスニングず異なり、シャドヌむングは脳ず口の筋肉が同時にリアルタむムで英語を凊理・再珟するこずを匷制したす。研究により、発音粟床、抑揚、リズム、連音、リスニング力、そしお䌚話の流暢さが倧幅に向䞊するこずが確認されおいたす。IELTSスピヌキング察策や自然な英語コミュニケヌションを目指す方に特におすすめです。