ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with Angry Customers

call center english role play the angry customer conversation number one

call center agent and customer hello thank you for calling the superstore my name is olivia how may i help you

yeah i bought a new tv from your store

well it arrived today and the screen is broken it has a large crack

oh i am so sorry about that so the tv arrived with a crack yes and i was planning to have a party at my house to watch a game tomorrow when can you get me another tv

oh i can check on that for you right away sir do you happen to have your order number

yes uh it's zero four five eight

thank you for that and may i have your name please

yes it's richardson my first name is jeffrey

thank you mr richardson let me look up your order this will only take a moment

yeah fine thank you sir i'm looking it up now

mr richardson i did check our stock in the warehouse

unfortunately we no longer have the tv you ordered oh that's just great what am i supposed to do now

we can offer a full refund for the damaged television

or a credit to purchase another tv from our inventory

a new model and when would that get here

didn't i just tell you that i'm having people over to watch a big game tomorrow

are you even listening to me

yes mr richardson i am here to help you i will do everything i can to find a solution

yeah but when the heck can you get me a new tv

sir that will depend on the tv model you choose

would you like me to confirm the models we can ship immediately

how long will that take it shouldn't take very long are you in front of your computer

yes i am because i am at work and i really don't have time to choose a new tv

i need to make other arrangements

i understand sir again we are very sorry for the damage television

i'll call you back later about the refund what is your name again

my name is olivia sir yeah you'll be hearing back from me

thank you for calling the superstore sir goodbye

conversation number two call center agent and customer hello thank you for calling software

solutions my name is john how may i help you yes hi john i can't seem to open your software program

i can help you ma'am could you please tell me which program you are using

it's the insurance software just a second the latest one with the annuities

all right that's our halcyon program what seems to be the problem

well every time i try to open the stupid program it just crashes

okay i understand could you please tell me which browser you're using

my browser yeah i'm using chrome no wait i'm using firefox

and could you tell me which version of firefox you're using

version uh where can i find that information

on the top far left of your screen do you see the firefox menu yes i see that

click on firefox and there will be a pull down menu

okay i got it great your first choice is about firefox click on that and it will show the version number

let me see i'm checking okay it says i'm using firefox 93

i understand ma'am version 93 i think i know what the issue could be

don't tell me i need to buy a new computer

not at all ma'am however you do need to update your firefox browser to version 96

if you update to the most recent browser the software should open on your computer

all right let me check for the new update

okay i just started to download the latest version

if you would like i can stay on the line with you while you perform the update

i would appreciate that hold on a sec it's almost loaded

just let me know if you have any questions

the browser restarted let me try opening up your software well that's a good sign no crash so far

as the software is loading are you able to see our company logo

yes i can see it hey it seems to be working finally

would you like me to stay on the line ma'am no i think i'm all set thank you for your help

it was my pleasure ma'am thank you for calling software solutions have a nice day

remember to watch our other call center role play videos thank you for watching

you

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ฝึกพูดภาษาอังกฤษด้วยเทคนิค Shadowing จากวิดีโอ: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | How to Speak with Angry Customers

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