シャドーイング練習: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Shipping Trouble Mock Call - 動画で英語スピーキングを学ぶ

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30 文

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call center shipping problems role play number one call center agent and caller

hello thank you for calling max warehouse this is gloria how may i help you

hi gloria i'm trying to check on my order certainly sir i'll be happy to check on that for you thank you may i have your phone number or the order number please sure my phone number is

seven 820-704-5678 thank you could i please have the billing zip code for your order it's nine one three six two is this mr wallace yes that's right you order the sliding shower door

with the rain glass is that correct yes that's right i ordered it about a month ago

okay mr wallace let me try tracking the order for you thanks i appreciate that bear with me this may take a few minutes that's fine okay your order has arrived at the destination port

do you know when it will be delivered to the store i don't see any information on my end

when i ordered the shower door the website said that it would be delivered in two weeks

i do apologize for the delay we have been experiencing supply chain issues

unfortunately there have been delays on most orders i really wish they had told me that when i ordered i apologize for the inconvenience mr wallace let me put a note on the order could we

text you if there is an update yeah that's fine i'd appreciate that do you have any idea when the order might arrive i'm afraid i don't have any other information we do appreciate your patience

hmm okay i'll give it another week or so again mr wallace i am very sorry for the delay

well i hope it arrives soon is there anything else i can help you with today no just looking forward to receiving my order i understand sir thanks for trying thank you for

calling mr wallace call center shipping problems role play number two call center agent and caller

hello thank you for calling the very best furniture company my name is james how may i help you hello james i would like to check on the status of my order

of course ma'am i would be happy to check on that for you may i please have your last name and telephone number my last name is davis and my telephone number is 451-833-8901

please wait just a moment while i pull up your order okay thank you i found your order miss davis

could i please have your billing address zip code really fine my zip code is eight four three three zero thank you miss davis you ordered the dining room set is that correct

yes that's correct do you have any idea when my order will arrive our system shows that it's still in transit you know i ordered this furniture set almost two months ago miss davis i am

truly sorry for the delay we are experiencing shipping problems due to the supply chain crisis

so you don't know when it will arrive

i can make a request to the warehouse to send us an update then we can call you with the information the sales agent said it would take less than a month when i bought this furniture

i am so sorry miss davis let me see if i can get you an update in the next 24 hours

that would be helpful i really wanted to have my new furniture for the holidays

i am deeply sorry for the inconvenience i understand i'm just frustrated with the situation

is there anything else i can help you with today miss davis i just want my furniture please let me know when you get the update we will certainly do that ma'am i'd appreciate that

sorry could i have your name again of course miss davis it's james thank you for your help james

again i'm extremely sorry for the shipping delay i know i know it's the supply chain

thank you for calling goodbye remember to watch our other roleplay videos

you

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このレッスンの語彙とスピーキングのポイント

この動画には、シャドーイング用の文が30文、単語が688語あります。音声の長さは6:29です。話す速さはゆっくりで、1分あたり約106語です。一つ一つの音をまねる余裕があります。単語の85%は英語の頻出3,000語に含まれます。残りは練習の前に確認しておきましょう。

この動画の重要語彙

動画に出てくる覚えておきたい単語14語を、発音と意味つきで紹介します。

単語	発音	意味
delay 名詞	/dɪˈleɪ̯/	遅れ, 遅延
arrive 動詞	/əˈɹaɪv/	着く, 到着する
furniture 名詞	/ˈfɝ.nɪ.t͡ʃɚ/	家具
telephone 名詞	/ˈtɛləˌfoʊn/	電話
apologize 動詞	/əˈpɑləˌd͡ʒaɪz/	謝る, 詫びる
warehouse 名詞	/ˈwɛə(ɹ)haʊs/	倉庫
inconvenience 名詞	/ɪnkənˈvinjəns/	不便, 面倒
deeply 副詞	/ˈdi(ː)pli/	深く
helpful 形容詞	/ˈhɛlp.fl̩/	役に立つ, 有用
goodbye	/ɡʊdˈbaɪ/	さようなら, さよなら
slide 名詞	/ˈslaɪ̯d/	滑り台
destination 名詞	/dɛstɪˈneɪʃən/	目的地
patience 名詞	/ˈpeɪ̯.ʃəns/	辛抱, 忍耐
transit 名詞	/ˈtɹæn.zɪt/	通過

動画に出てくる句動詞

単語	発音	意味
look forward to 動詞		楽しみにする
pull up 動詞	/ˌpʊl ˈʌp/	引き上げる

注意したい発音

話し手はI'm, don't, I'dなど、短縮形や弱形を11回使っています。聞こえたとおりの短い形で発音しましょう。

「sh」と「zh」の音: destination /dɛstɪˈneɪʃən/, patience /ˈpeɪ̯.ʃəns/
長い単語（アクセントの位置に注意）: apologize /əˈpɑləˌd͡ʒaɪz/, inconvenience /ɪnkənˈvinjəns/, destination /dɛstɪˈneɪʃən/

この動画での練習方法

まず声を出さずに動画を最後まで聞き、知らない単語をメモします。
通常の速度で一文ずつシャドーイングし、話し手のリズムに合うまで繰り返します。
自分の声を録音して元の音声と比べます。delay, arrive, furnitureなどの単語に特に注意しましょう。

この動画の文法

話し手がよく使っている文型を、動画の実際の表現とともに紹介します。

文型	動画での表現
現在完了形 have/has + 過去分詞 — 過去の出来事が今も関係している	has arrived · have been
受動態 be + 過去分詞 — 誰がするかより、何が起きるかに焦点を当てる	will be delivered · would be delivered
「might / may」による可能性 might/may + 動詞 — 起こりうるが確実ではないこと	may take · might arrive
「will」の未来表現 will + 動詞 — その場の決定、約束、予測	i'll be · will be · i'll give

シャドーイングとは？英語上達に効果的な理由

シャドーイング（Shadowing）は、もともとプロの通訳者養成プログラムで開発された言語学習法で、多言語習得者として知られるDr. Alexander Arguelles によって広く普及されました。方法はシンプルですが非常に効果的：ネイティブスピーカーの英語を聞きながら、1〜2秒の遅延で声に出してすぐに繰り返す——まるで「影（shadow）」のように話者を追いかけます。文法ドリルや受動的なリスニングと異なり、シャドーイングは脳と口の筋肉が同時にリアルタイムで英語を処理・再現することを強制します。研究により、発音精度、抑揚、リズム、連音、リスニング力、そして会話の流暢さが大幅に向上することが確認されています。IELTSスピーキング対策や自然な英語コミュニケーションを目指す方に特におすすめです。

シャドーイングのやり方: ステップ別の完全ガイドを読む →

シャドーイング練習: English for Call Centers 🙋🏻‍♀️ | Role Play Practice | Shipping Trouble Mock Call - 動画で英語スピーキングを学ぶ

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