Prática de Shadowing: English for Call Centers 🙋🏻♀️ | Role Play Practice - Aprenda a falar inglês com vídeo
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call center english role play conversation number one
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call center agent and customer hello thank you for calling acme technology my name is carol how may i help you
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hi carol i'm having trouble with your computer program
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i can help you with that sir what kind of problem are you having
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i'm having trouble installing the program
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i'm sorry about the difficulties you're having i'll try my best to help you solve the problem well i'm trying to install it on both windows and linux
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i see that's a little complicated
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would you mind if i put you on hold for a minute i just need to check on the code
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okay that's fine thank you sir please hold for a minute
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hello sir thank you very much for holding i'm sorry but could i transfer you to my supervisor
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sure that's fine i appreciate it i will transfer your call now
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call center english role play conversation number two
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hello thank you for calling spirit systems this is tom speaking how can i assist you
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hello i recently bought a new computer and i'm having trouble loading your software
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all right ma'am could you please tell me which version you are trying to load
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it's the gr something hold on a sec i'm trying to find the version of the program sure please take your time
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it is the gr5 turbo thank you ma'am the gr5 turbo
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i'm sorry about the troubles you are having i'll try my best to help you solve the issue
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all right thank you ma'am which operating system are you currently using
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i'm on a mac and the os is mount tam
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i see could i put you on hold for a few minutes i need to speak with technical support
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okay but i need to get back to work soon
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i completely understand it should only take a couple of minutes
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okay thanks thank you very much for holding ma'am i think i found the problem
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great please tell me i apologize but our company has not yet released an update for that os it will be available early next week
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ah now i understand well that explains it
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on behalf of our company i am very sorry for the delay please check our website for the update next week
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okay i'll do that is there anything else i can assist you with today no that should do it
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thank you very much for calling ma'am
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yeah okay thanks for looking into it thank you again ma'am goodbye
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call center english roleplay conversation number three
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hello thank you for calling horizon mobile my name is sarah how can i help you
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yes my bill for this month is double the amount from last month i think there is an accounting mistake
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oh let's look into this may i have your full name and phone number please yes it is paul s
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thompson my number is 619-563-9810 thank you mr thompson for verification purposes
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may i have your date of birth sure my date of birth is may 11 1978
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thank you sir could you give me a minute to pull up your account information sure of course
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thank you for waiting sir i found your last billing invoice and it does appear there has been an error i thought so we are very sorry for the double billing
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i will notify our accounting department and they will send a new bill
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how long will that take you should receive it in three to five business days
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okay could you tell me my current balance
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yes of course sir your current balance is 87.16
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okay that sounds about right
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is there anything else i can assist you with today no that should do it
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again i apologize for the error thank you very much for calling mr thompson
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thanks for getting that sorted out
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it was my pleasure sir thank you goodbye
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goodbye if you enjoyed this video please hit the like button and share it thank you so much for watching and see you next time
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you
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Vocabulário e dicas de fala para esta lição
Esta aula de conversação de nível B1 usa o vídeo “English for Call Centers 🙋🏻♀️”. As palavras que mais se repetem: sir, calling, trouble, hold, center. Este vídeo tem 49 frases e 681 palavras para praticar shadowing. A fala dura 8:15. O falante fala devagar, cerca de 82 palavras por minuto, o que dá tempo para imitar cada som. 85% das palavras estão entre as 3.000 mais comuns do inglês; vale a pena estudar o restante antes de começar.
Vocabulário principal deste vídeo
As 8 palavras mais avançadas do vídeo, com pronúncia e significado:
| Palavra | Pronúncia | Significado |
|---|---|---|
| goodbye | /ɡʊdˈbaɪ/ | adeus, até-logo |
| install verbo | /ɪnˈstɔl/ | instalar |
| apologize verbo | /əˈpɑləˌd͡ʒaɪz/ | desculpar-se, apologizar |
| invoice substantivo | /ˈɪnˌvɔɪs/ | fatura, guia de remessa |
| verification substantivo | /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/ | verificação |
| notify verbo | /ˈnoʊtɪfaɪ/ | notificar, informar |
| supervisor substantivo | /ˈsupɚˌvaɪzɚ/ | supervisor |
| horizon substantivo | /həˈɹaɪ.zən/ | horizonte |
Phrasal verbs que você vai ouvir
| Palavra | Pronúncia | Significado |
|---|---|---|
| pull up verbo | /ˌpʊl ˈʌp/ | puxar para cima |
| sort out verbo | resolver, esclarecer |
Gramática neste vídeo
As estruturas que o falante mais usa, com as palavras exatas do vídeo:
| Estrutura | No vídeo |
|---|---|
| Conselho com “should” should + verbo — dizer o que é uma boa ideia | should only take · should do · should receive |
| Present continuous am/is/are + -ing — algo que está acontecendo agora ou nestes dias | i'm having · you're having · are trying |
| Futuro com “will” will + verbo — uma decisão, promessa ou previsão | i'll try · will transfer · will be |
| Obrigação: must / have to / need to dizer que algo é necessário | need to check · need to speak · need to get |
Pronúncia para ficar de olho
O falante usa 13 contrações e formas reduzidas, como I'm, I'll, you're. Diga-as na forma curta, do jeito que você ouve.
- Palavras longas — acerte a sílaba tônica: apologize /əˈpɑləˌd͡ʒaɪz/, verification /ˌvɛ.ɹə.fɪˈkeɪ.ʃən/, supervisor /ˈsupɚˌvaɪzɚ/
Sons difíceis para falantes de português:
- /l/ final — a língua toca o céu da boca, não vira “u”: carol /ˈkɛɹəl/, install /ɪnˈstɔl/
Como praticar com este vídeo
- Ouça o vídeo inteiro uma vez sem falar e anote as palavras que você não conhece.
- Faça shadowing frase por frase na velocidade normal, repetindo cada uma até o seu ritmo ficar igual ao do falante.
- Grave a sua voz e compare com o original, prestando atenção a palavras como goodbye, install, apologize.
O que é a Técnica de Shadowing?
Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.