쉐도잉 연습: English for Professionals: How to Give Criticism Without Offending - 영상으로 영어 말하기 배우기

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Hi, everyone.

Welcome back to High Level Listening, your place for real English conversations at work and business English lessons.

So imagine your colleagues show you something they've been working on.

But it's not very good.

Maybe there are mistakes, or maybe it's completely different from what you expected.

You want to be honest, but you don't want to sound rude, harsh, or unprofessional.

Yeah, it can be a tricky balance.

So today we thought we'd show you exactly what to say to give clear, constructive feedback in polite business English.

And this will be included in all of our PDF transcripts for our business English bundle and the full phrase list.

We've got MP3 downloads and everything will be in the study pack.

So you can check that out in the description below.

okay for the first section we're just going to be pointing out a couple of small mistakes now

if you are just pointing out a couple of mistakes you

can say yep here's a problem we've got a problem here

but if you wanted to soften your language a little bit we're going to start positively

and we're also going to soften the problem

so let's give you an example of what that sounds like okay

so for dialogue one i'll be reviewing a document

that mark has worked on okay yeah all right okay overall

this looks pretty solid i really like how it's structured great

okay thank you i did however notice a couple of details

we should double check before sending it out okay yes of course let me know what I've missed.

All right, so let's follow the structure that we gave you guys earlier.

You're going to give them a compliment or say something positive about it, and then we're going to soften the problem.

So this is how we gave them a compliment.

Overall, this looks pretty solid.

I like how it's structured.

Okay, so I'm giving Mark a compliment.

I'm saying something positive about what he's given me for work.

I did, however, notice a couple of details we should double check before sending it out.

Now, I could have said, I noticed some problems.

That would have been very direct.

I noticed some problems.

It just doesn't sound very nice and it doesn't sound very productive, okay?

So I did, however, notice a couple of details.

Now, I'm even changing the grammar of my sentence from I noticed to I did, however, notice.

Why am I doing that?

Because my first sentence was positive and my second sentence is not so positive.

So I want to show with I did, however, I want to show a difference between the positive and the negative.

I did, however, notice a couple of details we should double check before sending it out.

Now, the final thing we did was I said we, not you.

If I can remove the word you, you, you, you made a problem, you did a problem, you, you, you, you.

If I can remove you from the sentence, it sounds so much more collaborative.

We.

I did, however, notice a couple of details we should double check before sending it out.

When Kat pointed out the problem softly, I responded quite softly as well.

I didn't say, oh, what's wrong?

I said, of course, let me know what I've missed.

So you can open yourself up to criticism and that makes you sound professional and open to changes as well.

It's win-win.

So let's go through another dialogue with the same scenario and we'll use the same structure to give a compliment, start positively and then soften the problem.

We're reviewing a presentation So, okay.

Yeah, I think this is a good start.

I think it's about 90% there.

Okay.

What do you think's missing?

One thing, the figures should be Q3 instead of Q2.

Right, right.

Good catch.

And there's a small typo.

It says manager, manager instead of manager.

Oh, wow.

Yes, I will fix that right away.

But apart from that, I think we're in good shape.

It's okay.

We use the same kind of structure i started positive this

is a good start in the previous one cat said this is solid and yes

when something is about 90 percent there i think it's almost perfect it's almost finished it's about 90 there means it's

almost good enough and then i introduced the problems one thing i didn't say the word one mistake

or one problem again we want to avoid the words problem mistake or bad so one thing

the figures should be q3 instead of q2 and there's a small typo small again i'm reducing

the size of the problem oh there's a little thing uh there's a little error oh there's one small change

if you can make problems smaller that's good too a typo is a spelling mistake i think

when we're talking about typing things on computers that's where it came from

but there is a spelling mistake there's a small typo i

do this too manger instead of manager it's missing an a and then the The final thing is also quite positive.

But apart from that, we're in good shape.

It's almost perfect.

Things are going well.

We're in good shape.

We have made a good start.

And I think with a little bit extra, we'll be ready.

Okay.

Our second topic is going to be about something that you did not expect.

So I thought it was going to be a little more like this, or I was expecting something else,

sometimes you receive something and it is not what you expected.

So we're going to be talking about this and we're going to do it in a similar way.

We are going to acknowledge the person working on the product.

We are going to say, okay, I see that you did some work here,

but then we need to show our expectations and tell them directly what you expect it.

Okay.

But we don't just want to say, this is not what I expected.

Change it.

Right.

Because that doesn't, that's not very helpful.

That's not very constructive.

So let's go through the dialogue.

All right.

Okay.

100

Thanks.

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Thanks for getting this done so quickly. Of course.

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Although after reviewing it, it is a bit different from what I had in mind.

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I was expecting something more data-driven.

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Could you revise it with that in mind?

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Sure.

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Yeah, no problem.

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Thanks for clarifying.

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So remember that since we're balancing positive with negative, we can say, thanks for this.

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That's the positive one.

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Thanks for getting this done so quickly.

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Thanks for finishing it in time.

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But we're going to kind of balance that out with the negative thought.

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So then we could say, thanks, although.

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Thanks, however.

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And just like the last one where I said I did notice, I'm saying, although after reviewing it,

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it is a bit different from what I had in mind.

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So I could say it's a bit different.

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But remember, we're balancing it out.

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Thanks for this, although it is a bit different from what I had in mind.

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Something I had in mind was what I was thinking, what I was expecting.

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And then I'm going to tell them what I want.

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I was expecting something more data-driven.

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We kind of go down this path, but we do need to directly say what we want.

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Otherwise, we're never going to get it, right?

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I was expecting something more data-driven.

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Could you revise it with that in mind?

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Okay, so this is what I had in mind.

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And with that in mind, can you revise it?

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Revise too.

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It's better than fix or change or stop.

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Revise is a very professional word for that.

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OK, well, here's a second dialogue.

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Same scenario, same structure.

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Thanks for putting this together.

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I can see you put a lot of work into it.

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Yeah, sure. Of course.

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I think what you've done is useful, but the format isn't quite what the client asked for.

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Could we restructure it to focus on quarterly figures? Of course.

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Got it.

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I will rework it.

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Okay.

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Did you hear our strategy again?

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Appreciate their work first.

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I said, thanks for putting this together.

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Thanks for finding all this different data and collecting it into one.

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Thanks for putting this together.

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Thanks for doing this.

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Thanks for working so hard.

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I can see you put a lot of work into it.

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or I can see you put a lot of effort and time into it.

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So start with a compliment, then say what you would like to change.

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What you've done is useful.

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So another compliment, another bit of appreciation.

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But the format isn't quite what the client asked for.

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So again, like Kat said earlier, we want to avoid the word you.

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I want to focus on the problem most.

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The problem is the format how the information is laid out.

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The format isn't quite what the client asked for.

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Again, we want to soften the problem.

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So making problems smaller is one and saying quite is another way.

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It isn't quite what the client asked for.

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This is much nicer than saying you didn't listen to the client.

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The format isn't quite what the client asked for.

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Could we restructure it?

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Again, we Let's work together.

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It's not all on you.

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We're a team.

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Could we restructure it?

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Again, like revise in the previous dialogue, restructure is another softer word to say change.

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Could we restructure it to focus on quarterly figures?

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Some other useful phrases if you find yourself in the same situation.

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This is close, but I was picturing something a little different.

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Another one.

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What I had in mind was slightly different.

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Now, I may not have explained it clearly.

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I was thinking of a different approach.

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I think we need to go in a different direction.

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Honestly, I was thinking along slightly different lines.

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Alright, so our final situation is when something just is not possible.

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We have lots of good ideas all day long, but sometimes things cannot work out.

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They are physically impossible.

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We don't have the money.

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This is not feasible.

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So I don't want to completely shut someone down, but sometimes we have to.

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It's just not possible.

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So let's look at dialogue one and let's show you some good, clear, professional phrases to help you in this situation.

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So I was thinking we could rebuild the whole system before the launch.

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Well, I see what you're going for.

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And in an ideal world, that would be great.

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But I don't think that's realistic for us right now.

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Oh, you don't think so?

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No, just with the timeline we're working with, we wouldn't be able to deliver that properly.

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Yeah, fair enough.

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So let's focus on a few key improvements that we can actually get done before the launch.

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okay so mark's creative mark's thinking mark's telling us some information

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but it's just not going to be possible right

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so what i've kind of done is what we've been doing

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this whole time we've given a compliment we've said what we

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like about it we've said why we can't do this

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and then maybe we've offered a new direction to go in or something smaller something easier that we can actually do.

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So I see what you're going for.

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I see where you're going with this.

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I can see you thinking, you know, you're thinking big, right?

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We're thinking big.

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And in an ideal world, that would be great.

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But I don't think that's realistic for us right now.

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This is a common word.

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It's not realistic.

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It's not logical.

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It just can't happen.

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We just don't have the time, the money, the resources.

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I don't think that's realistic for us right now.

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And then at the end, I say, let's focus on a few key improvements we can actually get done before launch.

214

So some real world things we can actually do, things we can actually accomplish.

215

Here's a second dialogue with the same situation.

216

What if we launched in three separate markets at the same time?

217

I like the thinking.

218

It's very ambitious, but I don't think we have the resources to support that right now.

219

Why not?

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We'd just be stretching ourselves too thin.

221

Yeah, fair enough.

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Let's start with one market, do it properly, and then expand from there.

223

Okay, so yes, Mark got shot down again.

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And he has great ideas.

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They're just not possible.

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So I said, I like the thinking.

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It is ambitious.

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But I don't think we have the resources to support that right now.

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When you don't have the resources, you don't have the time, money, manpower.

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You don't have enough.

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You don't have enough.

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We just don't have the resources to support that right now.

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another explanation on top of that we'd be stretching ourselves too thin

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if I have two workers

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and they are working on five different projects they are stretching

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themselves too thin I would rather have two workers working on one project

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or two workers working on two projects

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that feels like a normal amount of work not stretching ourselves too thin so let's start with one market, here's my solution, do it properly,

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and then expand from there.

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Okay, then we've got one final dialogue, and we're using the same method again.

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We acknowledge and appreciate, explain the problem, and then redirect with a solution.

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So I think we should add a few more features before the launch.

243

Okay, I get why you're suggesting that.

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More features always sounds good, but I think it might slow us down too much at this stage.

245

You think so?

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Yeah, we risk overcomplicating things.

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Okay, yeah, I see what you mean.

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Let's just keep it simple for now and build on it after the launch.

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Okay, so again, the same method.

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Appreciate and acknowledge the work.

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Kat had a bold suggestion.

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More features.

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Maybe we're working on an app or program.

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I get why you're suggesting that.

255

I get is another way to say I understand.

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I get why you're saying that.

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I get why you're suggesting that.

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I get why you're thinking that is a way to acknowledge. But here's the problem.

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I think it might slow us down too much at this stage.

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Like before when we suggested we, I'm using that again, it might slow us down.

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We're a team.

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We need to work together.

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I think it might, again, we're softening the problem, it might slow us down too much.

264

My further explanation, we risk overcomplicating things.

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Risk is a good word.

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It's not certain, but when you can think about the future or think about the next stages, you can see a potential problem.

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We risk hitting that problem.

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So this is my advice based on what I think will happen.

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We risk is also good because that's me and you.

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Again, we're collaborating.

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We risk over-complicating things or making it too complicated.

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And again, lastly, redirect, suggest an idea instead.

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Let's keep it simple for now and build on it after launch.

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Again, we, the team, let's keep it simple for now.

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For now implies that maybe we can use your idea in the future, but not yet.

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So still acknowledging Kat's idea.

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And maybe I like the idea.

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We're just not ready for it right now.

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So let's keep it simple for now and build on it after launch.

280

OK, so now you know how to give feedback that's honest, clear and professional without sounding rude or overly negative.

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Yeah, we think these are the kinds of phrases that make a real difference in workplace conversations.

282

And you can get the full Business English study pack with PDF transcripts, phrases, dictionaries for all of our Business English videos here on High Level Listening.

283

And you can find that in the link in the description below.

284

Yes, which phrases would you like to use at work?

285

Let us know in the comments.

286

We read and reply to every single one we get here on YouTube.

287

And thanks everybody for watching.

288

We'll see you next time on High Level Listening.

289

Bye-bye.

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FOR YOU

비즈니스 영어에서 비판을 건네는 현실적 상황

직장에서 동료가 만든 문서나 프로젝트 결과물을 보았을 때, 실수가 있거나 기대와 다르지만 솔직하게 말하되 무례하게 들리지 않고 싶은 경우가 많습니다. 이 영상은 바로 이러한 상황에서 사용할 수 있는 폴라이트한 비즈니스 영어 표현을 소개하며, 실제 대화 예시를 통해 어떻게 부드럽게 피드백을 전달하는지 보여줍니다. 특히 쉐도잉(shadowing) 연습에 좋은 내용으로, IELTS 스피킹 준비나 일상 영어 실력을 키우고 싶은 사람들에게 유용합니다.

비즈니스 영어에서 자주 쓰이는 5가지 표현

"Overall this looks pretty solid." - 전반적으로 꽤 탄탄하다는 뜻으로, 비판하기 전에 긍정적인 피드백을 주는 데 사용됩니다.
"I really like how it's structured." - 구조가 마음에 든다는 표현으로, 구체적인 장점을 언급해 동료의 마음을 편하게 합니다.
"I did, however, notice a couple of details we should double check." - "그러나 몇 가지 세부 사항을 다시 확인해야 할 것 같아요"로, 부드럽게 문제를 제기하며 "we"를 사용해 협력적인 분위기를 만듭니다.
"Let me know what I've missed." - "내가 놓친 부분 알려주세요"로, 비판을 받을 준비가 되어 있다는 태도를 보여주며 전문가적으로 보입니다.
"It's win-win." - "상호 이익이에요"로, 부드러운 피드백이 모두에게 좋은 결과를 가져온다는 것을 강조합니다.

이 영상을 활용한 쉐도잉 연습 가이드

이 영상은 비즈니스 영어의 실제 대화를 담고 있어 영어 쉐도잉 연습에 적합합니다. 다음 단계로 연습해 보세요:

영상을 1회 전체 듣기: 대화의 흐름과 분위기를 파악합니다. 특히 발음과 억양에 주의를 기울이세요.
문장별로 반복 듣기: "I did, however, notice..."와 같은 복잡한 문장을 여러 번 듣고 따라합니다. shadowspeaks나 shadowing site에서도 비슷한 연습을 할 수 있습니다.
역할 놀이하기: 동료나 스터디 그룹과 함께 대화를 역할 놀이합니다. 한 사람은 피드백을 주고, 다른 사람은 받는 역할을 해보며 자연스러운 표현을 익힙니다.
녹음하여 비교하기: 자신이 말한 것을 녹음하고 원본 영상과 비교해 발음과 속도, 억양을 점검합니다. IELTS 스피킹 준비에도 이 방법이 효과적입니다.

이렇게 연습하면 직장에서의 영어 커뮤니케이션 실력이 크게 향상될 뿐만 아니라, 상대방의 마음을 배려하는 전문가적인 태도도 기를 수 있습니다. 쉐도잉 연습을 꾸준히 하면 영어 실력이 자연스럽게 늘어나니, 오늘부터 시작해 보세요!

이 영상의 문법

화자가 가장 많이 쓰는 문형을 영상 속 실제 표현과 함께 정리했습니다.

문형	영상 속 표현
현재완료진행 have/has been + -ing — 전에 시작해 지금도 계속되는 동작	they've been working · we've been doing
현재완료 have/has + 과거분사 — 과거의 일이 지금도 관련이 있을 때	has worked · I've missed · have made
수동태 be + 과거분사 — 누가 하는지보다 무슨 일이 일어나는지에 초점	will be included · is laid

쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법

쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.

섀도잉 방법: 단계별 전체 가이드 읽기 →

쉐도잉 연습: English for Professionals: How to Give Criticism Without Offending - 영상으로 영어 말하기 배우기

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