Pratica di Shadowing: English for Professionals: How to Give Criticism Without Offending - Impara a parlare inglese con i video
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Hi, everyone.
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Welcome back to High Level Listening, your place for real English conversations at work and business English lessons.
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So imagine your colleagues show you something they've been working on.
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But it's not very good.
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Maybe there are mistakes, or maybe it's completely different from what you expected.
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You want to be honest, but you don't want to sound rude, harsh, or unprofessional.
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Yeah, it can be a tricky balance.
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So today we thought we'd show you exactly what to say to give clear, constructive feedback in polite business English.
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And this will be included in all of our PDF transcripts for our business English bundle and the full phrase list.
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We've got MP3 downloads and everything will be in the study pack.
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So you can check that out in the description below.
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okay for the first section we're just going to be pointing out a couple of small mistakes now
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if you are just pointing out a couple of mistakes you
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can say yep here's a problem we've got a problem here
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but if you wanted to soften your language a little bit we're going to start positively
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and we're also going to soften the problem
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so let's give you an example of what that sounds like okay
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so for dialogue one i'll be reviewing a document
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that mark has worked on okay yeah all right okay overall
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this looks pretty solid i really like how it's structured great
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okay thank you i did however notice a couple of details
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we should double check before sending it out okay yes of course let me know what I've missed.
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All right, so let's follow the structure that we gave you guys earlier.
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You're going to give them a compliment or say something positive about it, and then we're going to soften the problem.
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So this is how we gave them a compliment.
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Overall, this looks pretty solid.
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I like how it's structured.
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Okay, so I'm giving Mark a compliment.
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I'm saying something positive about what he's given me for work.
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I did, however, notice a couple of details we should double check before sending it out.
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Now, I could have said, I noticed some problems.
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That would have been very direct.
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I noticed some problems.
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It just doesn't sound very nice and it doesn't sound very productive, okay?
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So I did, however, notice a couple of details.
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Now, I'm even changing the grammar of my sentence from I noticed to I did, however, notice.
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Why am I doing that?
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Because my first sentence was positive and my second sentence is not so positive.
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So I want to show with I did, however, I want to show a difference between the positive and the negative.
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I did, however, notice a couple of details we should double check before sending it out.
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Now, the final thing we did was I said we, not you.
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If I can remove the word you, you, you, you made a problem, you did a problem, you, you, you, you.
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If I can remove you from the sentence, it sounds so much more collaborative.
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We.
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I did, however, notice a couple of details we should double check before sending it out.
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When Kat pointed out the problem softly, I responded quite softly as well.
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I didn't say, oh, what's wrong?
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I said, of course, let me know what I've missed.
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So you can open yourself up to criticism and that makes you sound professional and open to changes as well.
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It's win-win.
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So let's go through another dialogue with the same scenario and we'll use the same structure to give a compliment, start positively and then soften the problem.
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We're reviewing a presentation So, okay.
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Yeah, I think this is a good start.
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I think it's about 90% there.
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Okay.
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What do you think's missing?
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One thing, the figures should be Q3 instead of Q2.
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Right, right.
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Good catch.
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And there's a small typo.
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It says manager, manager instead of manager.
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Oh, wow.
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Yes, I will fix that right away.
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But apart from that, I think we're in good shape.
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It's okay.
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We use the same kind of structure i started positive this
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is a good start in the previous one cat said this is solid and yes
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when something is about 90 percent there i think it's almost perfect it's almost finished it's about 90 there means it's
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almost good enough and then i introduced the problems one thing i didn't say the word one mistake
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or one problem again we want to avoid the words problem mistake or bad so one thing
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the figures should be q3 instead of q2 and there's a small typo small again i'm reducing
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the size of the problem oh there's a little thing uh there's a little error oh there's one small change
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if you can make problems smaller that's good too a typo is a spelling mistake i think
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when we're talking about typing things on computers that's where it came from
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but there is a spelling mistake there's a small typo i
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do this too manger instead of manager it's missing an a and then the The final thing is also quite positive.
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But apart from that, we're in good shape.
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It's almost perfect.
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Things are going well.
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We're in good shape.
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We have made a good start.
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And I think with a little bit extra, we'll be ready.
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Okay.
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Our second topic is going to be about something that you did not expect.
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So I thought it was going to be a little more like this, or I was expecting something else,
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sometimes you receive something and it is not what you expected.
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So we're going to be talking about this and we're going to do it in a similar way.
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We are going to acknowledge the person working on the product.
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We are going to say, okay, I see that you did some work here,
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but then we need to show our expectations and tell them directly what you expect it.
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Okay.
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But we don't just want to say, this is not what I expected.
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Change it.
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Right.
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Because that doesn't, that's not very helpful.
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That's not very constructive.
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So let's go through the dialogue.
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All right.
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Okay.
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Thanks.
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Thanks for getting this done so quickly. Of course.
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Although after reviewing it, it is a bit different from what I had in mind.
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I was expecting something more data-driven.
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Could you revise it with that in mind?
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Sure.
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Yeah, no problem.
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Thanks for clarifying.
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So remember that since we're balancing positive with negative, we can say, thanks for this.
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That's the positive one.
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Thanks for getting this done so quickly.
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Thanks for finishing it in time.
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But we're going to kind of balance that out with the negative thought.
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So then we could say, thanks, although.
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Thanks, however.
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And just like the last one where I said I did notice, I'm saying, although after reviewing it,
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it is a bit different from what I had in mind.
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So I could say it's a bit different.
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But remember, we're balancing it out.
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Thanks for this, although it is a bit different from what I had in mind.
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Something I had in mind was what I was thinking, what I was expecting.
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And then I'm going to tell them what I want.
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I was expecting something more data-driven.
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We kind of go down this path, but we do need to directly say what we want.
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Otherwise, we're never going to get it, right?
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I was expecting something more data-driven.
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Could you revise it with that in mind?
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Okay, so this is what I had in mind.
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And with that in mind, can you revise it?
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Revise too.
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It's better than fix or change or stop.
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Revise is a very professional word for that.
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OK, well, here's a second dialogue.
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Same scenario, same structure.
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Thanks for putting this together.
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I can see you put a lot of work into it.
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Yeah, sure. Of course.
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I think what you've done is useful, but the format isn't quite what the client asked for.
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Could we restructure it to focus on quarterly figures? Of course.
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Got it.
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I will rework it.
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Okay.
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Did you hear our strategy again?
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Appreciate their work first.
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I said, thanks for putting this together.
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Thanks for finding all this different data and collecting it into one.
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Thanks for putting this together.
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Thanks for doing this.
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Thanks for working so hard.
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I can see you put a lot of work into it.
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or I can see you put a lot of effort and time into it.
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So start with a compliment, then say what you would like to change.
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What you've done is useful.
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So another compliment, another bit of appreciation.
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But the format isn't quite what the client asked for.
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So again, like Kat said earlier, we want to avoid the word you.
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I want to focus on the problem most.
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The problem is the format how the information is laid out.
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The format isn't quite what the client asked for.
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Again, we want to soften the problem.
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So making problems smaller is one and saying quite is another way.
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It isn't quite what the client asked for.
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This is much nicer than saying you didn't listen to the client.
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The format isn't quite what the client asked for.
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Could we restructure it?
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Again, we Let's work together.
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It's not all on you.
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We're a team.
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Could we restructure it?
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Again, like revise in the previous dialogue, restructure is another softer word to say change.
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Could we restructure it to focus on quarterly figures?
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Some other useful phrases if you find yourself in the same situation.
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This is close, but I was picturing something a little different.
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Another one.
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What I had in mind was slightly different.
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Now, I may not have explained it clearly.
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I was thinking of a different approach.
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I think we need to go in a different direction.
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Honestly, I was thinking along slightly different lines.
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Alright, so our final situation is when something just is not possible.
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We have lots of good ideas all day long, but sometimes things cannot work out.
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They are physically impossible.
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We don't have the money.
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This is not feasible.
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So I don't want to completely shut someone down, but sometimes we have to.
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It's just not possible.
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So let's look at dialogue one and let's show you some good, clear, professional phrases to help you in this situation.
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So I was thinking we could rebuild the whole system before the launch.
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Well, I see what you're going for.
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And in an ideal world, that would be great.
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But I don't think that's realistic for us right now.
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Oh, you don't think so?
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No, just with the timeline we're working with, we wouldn't be able to deliver that properly.
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Yeah, fair enough.
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So let's focus on a few key improvements that we can actually get done before the launch.
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okay so mark's creative mark's thinking mark's telling us some information
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but it's just not going to be possible right
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so what i've kind of done is what we've been doing
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this whole time we've given a compliment we've said what we
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like about it we've said why we can't do this
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and then maybe we've offered a new direction to go in or something smaller something easier that we can actually do.
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So I see what you're going for.
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I see where you're going with this.
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I can see you thinking, you know, you're thinking big, right?
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We're thinking big.
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And in an ideal world, that would be great.
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But I don't think that's realistic for us right now.
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This is a common word.
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It's not realistic.
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It's not logical.
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It just can't happen.
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We just don't have the time, the money, the resources.
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I don't think that's realistic for us right now.
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And then at the end, I say, let's focus on a few key improvements we can actually get done before launch.
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So some real world things we can actually do, things we can actually accomplish.
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Here's a second dialogue with the same situation.
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What if we launched in three separate markets at the same time?
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I like the thinking.
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It's very ambitious, but I don't think we have the resources to support that right now.
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Why not?
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We'd just be stretching ourselves too thin.
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Yeah, fair enough.
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Let's start with one market, do it properly, and then expand from there.
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Okay, so yes, Mark got shot down again.
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And he has great ideas.
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They're just not possible.
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So I said, I like the thinking.
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It is ambitious.
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But I don't think we have the resources to support that right now.
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When you don't have the resources, you don't have the time, money, manpower.
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You don't have enough.
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You don't have enough.
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We just don't have the resources to support that right now.
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another explanation on top of that we'd be stretching ourselves too thin
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if I have two workers
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and they are working on five different projects they are stretching
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themselves too thin I would rather have two workers working on one project
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or two workers working on two projects
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that feels like a normal amount of work not stretching ourselves too thin so let's start with one market, here's my solution, do it properly,
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and then expand from there.
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Okay, then we've got one final dialogue, and we're using the same method again.
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We acknowledge and appreciate, explain the problem, and then redirect with a solution.
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So I think we should add a few more features before the launch.
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Okay, I get why you're suggesting that.
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More features always sounds good, but I think it might slow us down too much at this stage.
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You think so?
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Yeah, we risk overcomplicating things.
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Okay, yeah, I see what you mean.
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Let's just keep it simple for now and build on it after the launch.
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Okay, so again, the same method.
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Appreciate and acknowledge the work.
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Kat had a bold suggestion.
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More features.
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Maybe we're working on an app or program.
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I get why you're suggesting that.
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I get is another way to say I understand.
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I get why you're saying that.
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I get why you're suggesting that.
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I get why you're thinking that is a way to acknowledge. But here's the problem.
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I think it might slow us down too much at this stage.
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Like before when we suggested we, I'm using that again, it might slow us down.
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We're a team.
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We need to work together.
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I think it might, again, we're softening the problem, it might slow us down too much.
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My further explanation, we risk overcomplicating things.
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Risk is a good word.
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It's not certain, but when you can think about the future or think about the next stages, you can see a potential problem.
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We risk hitting that problem.
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So this is my advice based on what I think will happen.
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We risk is also good because that's me and you.
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Again, we're collaborating.
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We risk over-complicating things or making it too complicated.
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And again, lastly, redirect, suggest an idea instead.
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Let's keep it simple for now and build on it after launch.
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Again, we, the team, let's keep it simple for now.
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For now implies that maybe we can use your idea in the future, but not yet.
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So still acknowledging Kat's idea.
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And maybe I like the idea.
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We're just not ready for it right now.
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So let's keep it simple for now and build on it after launch.
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OK, so now you know how to give feedback that's honest, clear and professional without sounding rude or overly negative.
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Yeah, we think these are the kinds of phrases that make a real difference in workplace conversations.
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And you can get the full Business English study pack with PDF transcripts, phrases, dictionaries for all of our Business English videos here on High Level Listening.
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And you can find that in the link in the description below.
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Yes, which phrases would you like to use at work?
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Let us know in the comments.
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We read and reply to every single one we get here on YouTube.
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And thanks everybody for watching.
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We'll see you next time on High Level Listening.
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Bye-bye.
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Perché questo video è ottimo per migliorare il tuo inglese professionale
Il video "English for Professionals: How to Give Criticism Without Offending" è un materiale eccezionale per chi vuole rafforzare la comunicazione nel contesto lavorativo. Non solo insegnano frasi utili, ma mostrano come usare il linguaggio in modo naturale e rispettoso, un aspetto cruciale per creare relazioni positive nel lavoro. Inoltre, la struttura del dialogo è semplice da seguire, il che lo rende perfetto per esercitazioni di shadowing in inglese o per migliorare la pronuncia inglese.
Analizziamo le frasi chiave: perché suonano naturali
Ecco alcuni esempi dal dialogo che dimostrano come rendere le critiche costruttive:
- "Overall this looks pretty solid": Iniziare con un complimento softena l'atmosfera. "Pretty solid" è un'espressione colloquiale ma professionale, che dice che il lavoro è buono senza esagerare. Usare "overall" mostra che hai valutato il tutto prima di puntare alle imperfezioni.
- "I did, however, notice a couple of details we should double check": La struttura "I did, however, notice" crea un contrasto dolce tra il positivo e il negativo, evitando di sembrare brusco. Sostituire "problems" con "details" e usare "we" invece di "you" rende la critica collaborativa, non accusatoria. È un esempio perfetto di come la grammatica e le parole scelte influenzano l'impressione data.
- "Let me know what I've missed": La risposta del collega mostra come accogliere la critica con apertura. "What I've missed" evita di assumere errori, dimostrando professionalità e disposizione a migliorare.
Una routine di pratica: shadowing e registrazione
Per assimilare queste frasi e migliorare la pronuncia inglese, prova questa routine:
- Guarda il video e ascolta attentamente l'intonazione e il ritmo delle frasi. Concentrati su come "however" e "we" vengono pronunciati.
- Usa la tecnica del shadowspeaks: ripeti le frasi immediatamente dopo l'audio, cercando di imitare il tono e la velocità. Un shadowing site può aiutarti a sincronizzare la tua voce con l'originale.
- Registra te stesso mentre ripeti i dialoghi. Confronta la tua registrazione con l'audio originale: noterai differenze nella pronuncia o nella pausa, e potrai correggerti.
- Pratichi con un compagno: recita il dialogo alternando i ruoli, per simulare una situazione reale e rafforzare la fluidità.
Con questa metodica, le frasi diventeranno automatiche e tu saprai usare il linguaggio professionale in modo naturale, senza offendere.
La grammatica di questo video
Le strutture che chi parla usa di più, con le parole esatte del video:
| Struttura | Nel video |
|---|---|
| Present perfect continuous have/has been + -ing — un’azione iniziata prima e ancora in corso | they've been working · we've been doing |
| Present perfect have/has + participio passato — un’azione passata che conta ancora adesso | has worked · I've missed · have made |
| Forma passiva be + participio passato — conta ciò che accade, non chi lo fa | will be included · is laid |
Cos'è la tecnica dello Shadowing?
Shadowing è una tecnica di apprendimento delle lingue supportata da studi scientifici, originariamente sviluppata per la formazione dei traduttori professionisti e resa popolare dal poliglotta Dr. Alexander Arguelles. Il metodo è semplice ma potente: ascolti un audio in inglese di madrelingua e lo ripeti immediatamente ad alta voce — come un'ombra che segue il parlante con un ritardo di solo 1–2 secondi. A differenza dell'ascolto passivo o degli esercizi di grammatica, lo shadowing costringe il tuo cervello e i muscoli della bocca a elaborare e riprodurre simultaneamente i modelli di discorso reale. La ricerca dimostra che migliora significativamente la precisione della pronuncia, l'intonazione, il ritmo, il discorso connesso, la comprensione dell'ascolto e la fluidità del parlato — rendendolo uno dei metodi più efficaci per la preparazione alla prova di speaking dell'IELTS e per la comunicazione reale in inglese.