쉐도잉 연습: HOTEL INTERVIEW QUESTIONS & ANSWERS! (How to PREPARE for a HOTEL JOB INTERVIEW!) - 영상으로 영어 말하기 배우기
레슨 만드는 중...
1
Hello there.
2
My name is Richard McMunn from the interview training website, PassMyInterview .com.
3
And in this training video, I will teach you how to prepare for a hotel job interview.
4
If you are applying for any job role with any hotel, make sure you stay tuned because the tips,
5
questions and top -scoring answers I am about to give you will help you pass And to achieve that goal,
6
I will cover the following four things in this training video.
7
Number one, I will tell you which hotel job interview questions you should prepare for.
8
These questions come up all the time during hotel job interviews.
9
Number two, I will then give you two very important tips for answering each of those interview questions correctly.
10
Number three, I will then give you a unique
11
and top -scoring example answer to each hotel job interview question to help you pass your interview at the first attempt.
12
And then finally, number four, I will download these slides,
13
plus my full set of 21 top -scoring answers to difficult hotel job interview questions.
14
And just very quickly, if you are new to my YouTube channel, please make sure you hit that SUBSCRIBE button right now.
15
Thousands of you are passing your job interviews at the first attempt.
16
I can only help you if you are subscribed.
17
And please create more great content for you.
18
And please tell me the name of the hotel job you are applying for in the comments section below the video,
19
and I will give you some additional tips to help you prepare.
20
Thank you very much.
21
Okay.
22
Let's get started with the first interview question you will have to answer at your hotel job interview.
23
And that is going to be, tell me about yourself.
24
Let me give you two important tips and I will then give you my top scoring example answer.
25
So, tip number one is to make sure you practice your answer to this first question several times before your interview.
26
a confident communicator who has the customer service skills, knowledge and qualities required to work in a hotel.
27
And tip number two.
28
In your answer, I recommend you talk about your strengths, any relevant experience you can bring to the role,
29
and what you will do in your work for the hotel once you get started.
30
So, here is… my top -scoring example answer to help you pass your hotel job interview.
31
Tell me about yourself.
32
Here we go.
33
"Thank you for this opportunity to work for your hotel.
34
I am a confident, respectful,
35
diligent, resilient and hardworking employee with the skills to match this hotel job description.
36
I am passionate about customer service and enjoy working in fast -paced environments where responding quickly to customers' needs is essential.
37
I have a track record of achievement,
38
last job, my manager praised me for my loyalty and flexibility and how I was a good role model for the company,
39
especially when interacting with customers.
40
If you hire me to work at your hotel, I will represent the brand positively, go above and beyond for your customers
41
so they want to return to the hotel and be flexible in my duties to empower you to achieve your commercial goals.
42
as to my suitability for this hotel role?" That is a brilliant,
43
confident example answer to that first hotel job interview question, tell me about yourself.
44
Now, I'm going to You can either pause the video if you want to and write down the tips, the questions and the answers as we work through them together.
45
Or if you wait.
46
I will soon tell you where you can download the slides
47
and my full set of 21 outstanding answers to difficult hotel job interview questions.
48
Here is the next question I strongly recommend you prepare for.
49
And that is, why do you want to work in a hotel?
50
Here's two great tips.
51
Tip number one.
52
Now, to work in a hotel, you must be good with people, enjoy working in a fast -paced environment,
53
and be comfortable in difficult and pressurized situations.
54
And tip number two, good things to include in your answer are: the fact that working in a hotel,
55
no two days are ever the same.
56
You will get to work alongside other positive professionals.
57
And there will be excellent training opportunities and eventually, career progression while working in a hotel." So,
58
here is my top scoring example answer to help you.
59
"Why do you want to work in a hotel?" Here we go.
60
"I want to work in a hotel because no two days are the same.
61
I will get to work alongside other like -minded professionals who have high standards
62
and want to ensure customers' visits to the hotel are pleasurable and memorable.
63
I also want to work in a hotel because of the opportunity to diversify my who will enjoy interacting with customers,
64
my co -workers, suppliers and contractors who are all working hard to ensure the hotel thrives."
65
That is another brilliant example answer that is going to help you pass your hotel job interview at the first attempt.
66
Now, don't go anywhere, because I still have many more questions, tips and answers to give you.
67
But when you're ready, you can click that link in the top right -hand corner of the video, head straight to my website,
68
PassMyInterview .com, and instantly download these slides plus my 21 brilliant example answers to difficult hotel job interview questions.
69
But here is the next question I strongly recommend you prepare for.
70
And that is… "What are the essential skills and qualities needed to work in a hotel?" Tip number one.
71
Now, before you attend your hotel job interview, make sure you read the job description.
72
That is a very important tip.
73
And tip number two.
74
In your answer, make sure you mention the following things: Customer service skills,
75
teamwork and time management, problem -solving called conflict management and complaints handling.
76
So, here is… my top -scoring example answer to help you pass your hotel job interview.
77
"What are the essential skills and qualities needed to work in a hotel?" Here we go.
78
"To succeed in a hotel job, you must have diverse skills and qualities.
79
Customer service, teamwork, organization, and time management are at the top of the list.
80
Without the ability to deliver outstanding customer service and resolve customer problems and complaints quickly and diligently,
81
Other essential skills and qualities include problem -solving capabilities, resilience during difficult and stressful situations,
82
responsiveness, high personal and professional standards, conflict management, positivity and communication." So,
83
that is another brilliant model answer that will definitely resonate positively with the hotel hiring manager.
84
Here is the next during hotel job interviews.
85
And that question is, what does excellent customer service mean to you?
86
Tip number one.
87
Now, this is one of the hardest hotel job interview questions to answer.
88
Make sure you have a scripted answer prepared before you attend your hotel job interview.
89
And tip number two, examples of effective, excellent customer service include going out of your way to ensure the guest is satisfied,
90
responding quickly to customer questions and inquiries,
91
personalizing hotel guest's room soon after they have checked in to ensure everything is to their satisfaction.
92
So, here is another brilliant example answer to help you pass your hotel job interview.
93
What does excellent customer service mean to you?
94
Here we go.
95
"Excellent customer service means going out of your way to ensure the customer's stay at the hotel is positive
96
and memorable for all the right reasons.
97
Outstanding customer service welcomes customers as soon as they arrive, responds quickly to their questions and requests,
98
and ensures the hotel is immaculately clean and tidy and all equipment is serviceable.
99
personalizing your communication with the customer, providing a handwritten welcome note from the manager in their room,
100
and calling up to their room within the first 20 minutes of their stay to ensure everything is to their satisfaction.
101
Excellent customer service can only be provided by motivated employees who genuinely care about the experience the customer
102
difficult question.
103
What does excellent customer service mean to you?
104
Here is the next hotel job interview question I strongly recommend you prepare for, and that is, how would you deal with a customer complaint?
105
Tip number one.
106
Now, part of your job while working at a hotel will be to deal with complaints competently, quickly and professionally.
107
Make sure you talk about listening to the customer,
108
asking them questions, and then creating a solution that solves the problem diligently and efficiently.
109
So, here is another brilliant example answer to help you pass your hotel job interview.
110
How would you deal with a customer complaint?
111
Here's my brilliant answer.
112
"… "I would always follow my training while dealing with a customer complaint.
113
I would listen to the customer and allow them time to speak about the issue.
114
While the customer was talking, I would use active listening skills to demonstrate they have my full attention.
115
I would take notes about the complaint and confirm with the customer I had all the correct details written down.
116
I would apologize quickly for the issue, sympathize with their situation, and outline the steps I would take to put things right.
117
I would keep the customer informed of my progress in resolving their complaint, and once everything had been rectified,
118
I would check with the customer to ensure they were still satisfied.
119
Finally, I would share what I had learned from the complaint with my manager and co -workers,
120
so improvements could be made." That is a brilliant answer.
121
And if you give that answer at your hotel job interview, the hiring manager will definitely be impressed.
122
It will increase your chances of passing your interview.
123
Now, this next question… is a really difficult one to answer.
124
And lots of candidates answer it incorrectly.
125
And that question is, how would you handle a rude customer?
126
Tip number one.
127
Now, this next common but difficult hotel job interview question needs another confident answer.
128
If you can't deal with a rude customer professionally, you will not get hired to work at the hotel.
129
Tip number if appropriate, and solving their problem quickly and resiliently.
130
Here is my brilliant example answer: "How would you handle a rude customer?" Here we go.
131
"While dealing with rude customers, I would remain calm, not react to what they are saying or take it personally,
132
and remember that I am representing the hotel brand in all my communication.
133
I would listen to the customer and, if appropriate, apologize.
134
And finally, I would stand firm, be confident,
135
The next thing to do
136
if you want to accelerate your learning even further is to make sure you click
137
that link right now in the top right -hand corner of the video.
138
Head straight through to my website, PassMyInterview .com, and you can download these slides with the tips,
139
questions and sample answers, plus my full set of 21 brilliant responses to common but difficult straight through to my website,
140
have a look at the other questions I recommend you prepare for, and you also have the option to download my brilliant sample answers to all 21 questions.
141
please make sure you hit that SUBSCRIBE button.
142
I am here to help you not just pass every job interview you ever attend,
143
but also help you negotiate the highest salary possible and progress throughout your career.
144
I can only do those things if you are subscribed, please hit the LIKE button, because that really does motivate me to create more great content for you.
145
And don't forget to connect with me on LinkedIn.
146
I have put my LinkedIn link in the description below the video.
147
It is always an honor and a pleasure to connect with like -minded professionals such as yourself.
148
And don't forget to tell me in the comments section below
149
the video the name of the job you are applying for and with which hotel, to help you pass.
150
Thank you so much for watching, and I wish you all the best for passing your hotel job interview.
151
Have a brilliant day!
📺 같은 채널
B22
SAFETY OFFICER Interview Questions & Answers | (HSE Safety Officer Questions & Answers!)
University StudentsBusiness English+2
B21
HOW TO ANSWER: Tell Me About Yourself! INTERVIEW QUESTION (How to INTRODUCE YOURSELF in INTERVIEWS!)
University StudentsBusiness English+2
B21
CABIN CREW Interview Questions & Answers!
University StudentsBusiness English+2
B13
CABIN CREW Interview Questions and Answers! PASS Your Cabin Crew Interview!
University StudentsBusiness English+2
B13
WHAT IS YOUR BIGGEST WEAKNESS? (The BEST ANSWER to this COMMON Interview Question!)
University StudentsBusiness English+2
B12
LAST-MINUTE INTERVIEW PREP! (How to PASS in UNDER 10 MINUTES) 100% PASS!
University StudentsBusiness English+2
B23
TOP 7 SITUATIONAL Interview Questions & ANSWERS!
University StudentsBusiness English+2
B21
SOFTWARE ENGINEER Interview Questions & TOP SCORING ANSWERS!
University StudentsBusiness English+2
B21
SUPPLY CHAIN MANAGER Interview Questions & Answers! HOW TO PASS a Supply Chain Management Interview!
University StudentsBusiness English+2
B25
16 AMAZON STAR METHOD INTERVIEW ANSWERS! (Amazon Leadership Principles Interview Questions!)
University StudentsBusiness English+2
B22
22 ACCOUNTS PAYABLE INTERVIEW QUESTIONS & ANSWERS! How to PASS an ACCOUNTING Job Interview!
University StudentsBusiness English+2
B22
QUALITY CONTROL Interview Questions & Answers! (Inspector, Manager + Assessor Interview Questions!
University StudentsBusiness English+2
B22
What Are Your Career Goals? (How to ANSWER this TRICKY Interview QUESTION!)
University StudentsBusiness English+2
C11
QUALITY ENGINEER Interview Questions & Answers! (How to PASS a Quality Engineer Job Interview!)
University StudentsBusiness English+2
C12
SCRUM MASTER Interview Questions & ANSWERS for 2024! (How To PREPARE for a SCRUM MASTER INTERVIEW!)
Business EnglishWorking Adults+1
B25
10 INCREDIBLY POWERFUL WORDS TO SAY IN A JOB INTERVIEW! (How to PASS a Job Interview!)
University StudentsBusiness English+2
B22
17 QUESTIONS TO ASK AT THE END OF A JOB INTERVIEW! (GET HIRED FAST!)
University StudentsBusiness English+2
B25
SENIOR ACCOUNTANT Interview Questions & Answers! (How to PASS a Senior Accounting Job Intervieww!)
University StudentsBusiness English+2
B27
AI (Artificial Intelligence) JOB INTERVIEW QUESTIONS & ANSWERS! (How to PASS an AI JOB INTERVIEW!)
University StudentsBusiness English+2
B28
How To Introduce Yourself In An Interview! (The BEST ANSWER!)
University StudentsBusiness English+2
✨ 추천 영상
B12
68 문장
Hotel Receptionist Interview Questions And Answers
University StudentsBusiness English+2
B251
14 문장
Job Interview English 🇬🇧 | Real Conversation Practice (B1–B2 Level)
University StudentsBusiness English+2
B14
119 문장
Odd job interviews. | 6 Minute English.
University StudentsBusiness English+2
B2249
35 문장
How To Answer The TOP Marketing Interview Questions Like a PRO?
University StudentsBusiness English+2
B1189 문장
MASTER the EMIRATES Crew INTERVIEW: 11 Essential Questions
University StudentsBusiness English+2
B2173 문장
15 Common Health and Safety Interview Questions and Answers - Safety Training
University StudentsBusiness English+2
B22
214 문장
Phlebotomy Job Interview Questions and Answers! Get hired!
University StudentsBusiness English+2
B12
47 문장
Child Care Interview Questions and Answers
University StudentsBusiness English+2
B21
65 문장
Interview Tips: 5 Top Interview Questions
University StudentsBusiness English+2
B24
77 문장
Tell Me About Yourself (The BEST Way to Answer this Interview Question)
University StudentsBusiness English+2
맥락 및 배경
이번 영상은 호텔 면접에 대한 준비 방법을 안내합니다. 발표자는 면접에 필요한 질문과 모범 답안을 제공하며, 성공적인 면접을 위한 효과적인 팁을 공유합니다. 호텔 분야에서 일하고자 하는 사람들에게 매우 유용한 정보를 담고 있는 영상으로, 자신감을 가지고 면접에 임하기 위해 필요한 모든 내용을 다룹니다.
일상 소통을 위한 5가지 핵심 표현
- 자기소개 부탁드립니다. - 이 질문은 면접에서 자주 등장합니다.
- 귀하가 호텔에서 일하고 싶은 이유는 무엇인가요? - 자신의 동기를 설명하는 질문입니다.
- 고객 서비스에 대한 열정이 있나요? - 고객 응대에 대한 태도를 요구하는 질문입니다.
- 어떤 강점을 가지고 있습니까? - 본인의 장점을 강조할 기회입니다.
- 이전 경험은 어떻게 도움이 되었나요? - 경력을 토대로 자신의 가치를 어필하는 질문입니다.
단계별 그림자 발음 연습 가이드
이 비디오에서 제시된 내용을 효과적으로 익히기 위해 다음 단계를 따라 보세요:
- 비디오를 시청하고 발표자의 말을 집중해서 듣습니다. 이때 발음과 억양에 주의하세요.
- 각 질문을 반복하며 발화하는 연습을 합니다. shadow speak 방식으로 따라 하며 자신의 목소리로 표현해 보세요.
- 문장 구조와 단어 선택을 분석하여, 자신만의 표현으로 변형해 보세요. 이 과정은 영어 발음 교정에도 도움이 됩니다.
- 면접 질문에 대한 모범 답안을 녹음하고, 다시 들어보며 발음을 교정합니다. 비디오에서 제공된 모범 답안을 참고하세요.
- 영어 회화 연습을 위해 친구나 언어 파트너와 면접 상황을 시뮬레이션해 봅니다. 실전 같은 경험을 통해 자신감을 높일 수 있습니다.
이와 같은 연습을 통해 IELTS 스피킹에서도 더욱 자신감을 가지고 높은 점수를 받을 수 있도록 준비할 수 있을 것입니다. 비디오의 내용을 최대한 활용하여, 호텔 면접을 성공적으로 통과하시길 바랍니다.
쉐도잉이란? 영어 실력을 빠르게 키우는 과학적 방법
쉐도잉(Shadowing)은 원래 전문 통역사 훈련을 위해 개발된 언어 학습 기법으로, 다언어 학자인 Dr. Alexander Arguelles에 의해 대중화된 방법입니다. 핵심 원리는 간단하지만 매우 강력합니다: 원어민의 영어를 들으면서 1~2초의 짧은 지연으로 즉시 소리 내어 따라 말하는 것——마치 '그림자(shadow)'처럼 화자를 따라가는 것입니다. 문법 공부나 수동적인 청취와 달리, 쉐도잉은 뇌와 입 근육이 동시에 실시간으로 영어를 처리하고 재현하도록 훈련합니다. 연구에 따르면 이 방법은 발음 정확도, 억양, 리듬, 연음, 청취력, 말하기 유창성을 크게 향상시킵니다. IELTS 스피킹 준비와 자연스러운 영어 소통을 원하는 분들에게 특히 효과적입니다.