쉐도잉 연습: TOP 7 SITUATIONAL Interview Questions & ANSWERS! - 영상으로 영어 말하기 배우기

Hello there.

My name is Richard McMunn from the interview training website, PassMyInterview .com.

And in this tutorial, I will teach you how to answer situational interview questions.

Situational interview questions assess what you would do in a particular scenario.

And some examples of situational interview questions include, you are assigned a task you don't know how to complete.

What do you do? you?

The next example question is, how would you handle an aggressive customer or client?

How would you handle criticism from a supervisor?

And also, what would you do if you disagreed with your boss?

These are difficult situational interview questions, and you need to answer them in a specific way.

Now, to help you pass your interview at the very first attempt, this is what I will cover during this tutorial.

Number one, I will give you my top seven situational interview questions that I strongly recommend you prepare for.

These questions come up all the time during job interviews.

Number two, I will then give you two very important tips for answering each situational interview question correctly.

And I will then give you a top -scoring example answer to all of the seven situational interview questions

that I covered during this tutorial.

And then finally, I will tell you where you can instantly download my full set of 27 situational interview questions

and top scoring answers in a PDF guide.

And just very quickly, as always, if you are new to the channel, please do make sure you hit that subscribe button.

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I want to help you not just pass your interview, but also negotiate data salary and progress throughout your career.

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Thank you very much indeed.

I really do appreciate your support.

Okay.

Let's get started with those top seven situational interview questions and top -scoring example answers.

The first one is, you are assigned a task you don't know how to complete.

What do you do?

Let me give you two tips before I give you my example answer.

Tip number one.

So, this situational interview question is assessing your initiative and your ability to think on your feet.

Do not say you couldn't do the task because you weren't qualified or experienced to do it properly.

Instead, be proactive and take ownership of the task.

And tip number two, in your answer, say you would view this as an opportunity for you to learn something new

and then explain the steps you would take to complete the task, but how do you answer it to gain the highest scores possible?

Here's my example response.

You are assigned a task you don't know how to complete.

What do you do?

Here we go.

I would view it as an opportunity for me to learn something new and to widen my skills.

I would take ownership of the task.

I would start by determining my goal, what I needed to achieve in terms of task completion and by when.

I would then research the task by asking others for advice on the best way to tackle it.

I would watch online tutorials and I would also read any applicable training manuals.

I would then create a list of the things I needed to do to complete the task on time

and to the expected standard.

That's a brilliant example answer to that first situational interview question.

And you will notice that it's very positive.

It puts you across as a positive and determined employee.

And that is what the interviewer wants to hear.

Now, don't go anywhere because I still have another six situational interview questions and answers to give you.

But when you're ready, you can click that link in the top right -hand corner of the video.

Head straight through to my website, passmyinterview .com, and you can instantly download my full set of 27 situational interview questions

and top -scoring answers in a PDF guide, including the ones we are working through together today.

Here's the next question.

What would you do if you disagreed with your boss?

Wow.

This is a really difficult question to answer correctly.

Tip number one.

The majority of candidates say they would never disagree with their boss, but that is not the way to answer this tough interview question.

You are being assessed against two things here, your confidence and communication skills.

Tip number two.

I would personally answer this situational interview question by saying, I would always be respectful, but I would let my boss know if I disagreed with his or her decision,

if I felt something could be done better that was in the best interests of the company.

It makes sense to do so.

Here's my example answer.

What would you do if you disagreed with your boss?

Here we go.

I wouldn't be afraid to disagree with my boss

if I felt there was a different and potentially more beneficial way of working.

If I disagreed, I would be respectful, professional, and I would put forward my idea by explaining the benefits of the alternative way of working.

If my boss did not think my idea was a good one, I would then fully commit to their initial decision.

That's a great example answer.

It shows that you are not afraid to put forward different ideas, but then you would commit if your boss did not agree with you.

Here's the next question.

How would you handle an aggressive customer or client?

This comes up all the time during job interviews.

Tip number one.

This situational interview question is assessing your customer service skills.

Do not respond with a defensive answer instead.

Say you would go out of your way to provide excellent customer service

and do all you could to turn the situation around.

Tip number two, in your answer, say you would listen to the customer, ask them questions to determine what the issue was,

use effective communication skills to diffuse that situation, and then put steps in place to resolve it quickly.

Here's my example answer.

How would you handle an aggressive customer or client?

Here we go.

If a customer is being difficult, aggressive or confrontational, it is usually because there is a problem or they have received poor service.

I would do all I could to diffuse the situation and resolve any issues quickly.

I would listen to the customer and demonstrate active listening skills.

I would ask them questions to determine the exact cause of the problem as this would enable me to create a solution.

I would be confident in my style of communication and demonstrate competence whilst handling the customer.

I would apologize if the company was at fault

and I would tell the customer what I was going to do to rectify the issue

and keep them updated with my progress regularly." That's a really good answer.

And can you imagine hiring someone who would deal with an aggressive customer in that manner?

You would want them on your team for sure because they are going out of their way to provide excellent customer service.

Here's the next situational interview question.

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How would you deal with a conflict with a coworker?

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Tip number one.

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Now, this is a type of situational interview question where lots of candidates end up failing their job interviews on.

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They respond by saying they would speak to their manager about the conflict

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so they could advise on the best way to deal with it.

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That's not the best way to answer this question because the hiring manager wants to hear you say,

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you would first take it upon yourself to resolve the conflict as a mature and professional employee.

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Tip number two, I would personally answer this tough situational interview question by saying I would first assess my own words

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and actions to see if I were contributing negatively to the situation before taking steps to resolve it quickly.

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Here's my example answer.

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How would you deal with a conflict with a co -worker? worker.

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I would do all I could to resolve the conflict myself initially as a professional and mature employee.

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I believe we would both have a duty to seek a resolution for the sake of the team.

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I would first assess my own words and actions.

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Have I said or done anything to contribute to the conflict?

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I would then speak to my coworker in private to establish how they felt about the conflict

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and try to come up with an amicable way forward we were both comfortable with.

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At all times, whilst communicating with my coworker, I would be polite and I would have the best interests of our team at heart.

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That's another really good answer that's going to help you pass your interview at the first attempt.

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Here's the next question.

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How would you handle criticism from a supervisor?

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Again, this is a difficult situational interview question to answer correctly.

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Tip number one.

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Now, some people do not take criticism well.

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They either become defensive or they ignore it because they think they know best.

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It is important to be positive about the criticism or feedback that you receive.

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And that is what the interviewer is seeking from the ideal candidate.

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Tip number two, I would answer this situational interview question by saying I would listen to the criticism

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and take on board the feedback to see what I could do to improve.

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I would then go on to say there is always something new to learn regardless of how much experience a person has.

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And if you are always open to learning, you will always be earning.

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And that's a great thing to say.

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Here we go.

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How would you handle criticism from a supervisor?

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I would listen to what my supervisor was saying and I would use the information and advice to improve.

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There is always something new to learn, so I would be positive about the criticism.

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If I disagreed with it, I would explain why and put my point across in a positive, respectful and professional manner.

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I believe feedback is the breakfast of champions.

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And because I want to continually learn, grow and improve, I would want to accept any help or advice I could get.

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Again, that's a positive answer.

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And I'd want to implore you if you gave me that type of response to that difficult question.

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Here's the next situational interview question I recommend you prepare for.

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A work colleague is not doing their job properly.

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What do you do?

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Tip number one.

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Now, this next situational interview question is assessing whether you would take steps yourself to resolve this problem,

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whether you would ignore it or whether you would inform your supervisor so they could deal with it.

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Now, I would personally answer this tough question by saying, I would speak to my work colleague myself about the issue.

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Tip number two, this question is assessing your team working skills.

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Are you the type of person who would work with your colleague to get them up to speed again in their work, or would you not see it as your problem to deal with?

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Here's my example answer.

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A work colleague is not doing their job properly.

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What do you do?

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Here we go.

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I would speak to my work colleague in private to find out the reason why they weren't doing their job properly.

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After all, their underperformance could start affecting the wider team, so I would be eager to help them.

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They might be having personal problems, they might be lacking the right training, or they might be feeling demotivated.

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I would offer to help them and explain the benefits of doing their job properly

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and completing their work to the right standard for the sake of the team." That's a great answer.

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Again, puts you across as a brilliant potential employee that the hiring manager would probably want to hire.

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Here's the next question.

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What would you do if you and a coworker disagreed?

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This is a difficult one to answer.

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Tip number one.

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This This next situational interview question is assessing whether you put your own needs first or the needs of your team.

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Now, as you can imagine, putting the needs of your team first is the most important thing to do.

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Therefore, be very careful how you respond to this tricky interview question.

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Tip number two, answer this question by saying you would listen to your coworkers' ideas or suggestions.

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Next, say you would work towards a compromise you were both happy with

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that enabled you to achieve your goal or complete the task in hand.

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Here's my example answer to help you.

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What would you do if you and a coworker disagreed?

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Here we go.

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I would want to find a way forward with my coworker for the sake of the team we were a part of.

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I would listen to their ideas, opinions or suggestions and then put my own across in a reasoned manner stating the benefits of my way of working.

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I would then suggest

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that we take the positive aspects of each of our suggested methods of working and combine them together to achieve our goal.

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At all times, I would be positive, professional, and I would listen." That's another great answer.

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So, the next thing to do, if you want to pass your interview at the first attempt, is click that link in the top right -hand corner of the video, head straight through to my website,

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passmyinterview .com, and you can instantly download my full set of 27 situational interview questions

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and top -scoring answers in a PDF guide.

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You get all of the questions and answers that I covered in this tutorial, plus a further 20, so you get 27 in total.

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Make sure you check that out.

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Don't forget to subscribe to the channel.

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It's really important.

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I promise you, I can help you throughout your career, prepare for every job interview you ever attend, negotiate a salary, get a pay rise, and also get promoted wanted,

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please give the video a like.

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That just tells me you find these tutorials useful and it really does motivate me to create more content for you.

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And don't forget to connect with me on LinkedIn.

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I've put my LinkedIn link in the description below the video.

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It's always an honour and a pleasure to connect with like -minded professionals such as yourself.

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Thank you so much for watching and I wish you all the best for passing your job interview.

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