Shadowing Practice: Calling the Internet Provider: Account Number and a Missed Appointment - Learn English Speaking with Video
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35 sentences
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1
Thanks for calling Brightline Internet. This is Sam. How can I help?
2
Hi, Sam. I took a whole day off work yesterday, for nothing.
3
Your technician was supposed to come, and nobody showed up.
4
I'm really sorry to hear that. Let's get to the bottom of it.
5
Could I have your account number, please?
6
Sure. It's 4410 2837 96.
7
Hmm, that's not bringing anything up.
8
Was that 2837, or 2873?
9
2837. Three, then seven.
10
Got it. Ms. Novak, at 1408 Linden Avenue?
11
1408? No, it's 1480! One, four, eight, zero.
12
Ah. I'm afraid your address was entered incorrectly.
13
So the technician went to the wrong house? Unbelievable.
14
It looks that way. I do apologize.
15
Okay. Please fix the address before anything else.
16
Already done. It's now 1480 Linden Avenue.
17
Now, let's rebook the visit. Does Thursday work for you?
18
Well, that depends. What time slots do you have?
19
We have 8 to 12, or 1 to 5.
20
Another four-hour window? I can't keep taking days off.
21
I understand. Let me see if I can narrow it down.
22
Okay, I can make you the first visit, between 8 and 9 a.m.
23
Really? 8 to 9? That would actually work.
24
Great. That's Thursday, October 15th, between 8 and 9 a.m.
25
Your new reference number is TK 3906.
26
TK 3906. Got it.
27
But what about yesterday? I lost a day's pay.
28
I've added a $40 credit to your account for the trouble.
29
Okay, that helps. Thank you.
30
Would you like the technician to call before he arrives?
31
Yes, please. My cell is 555-0162.
32
Perfect. He'll call you on Thursday morning.
33
And please make sure he finds the right house this time!
34
Ha! 1480, not 1408. I've made a note in capitals.
35
Thanks, Sam. You've been really helpful.
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Vocabulary and speaking notes for this lesson
This B2 speaking lesson is built on the video “Calling the Internet Provider: Account Number and a Missed Appointment”. The speaker keeps coming back to these words: technician, Thursday, Sam. This video has 35 sentences and 271 words to shadow. The speech runs for 2:24. The speaker talks at a steady 113 words per minute, a comfortable pace for shadowing. 84% of the words are among the 3,000 most common in English; the rest is worth studying before you start. 13 of its 35 sentences are questions, so it is good practice for question intonation and short answers.
Key vocabulary in this video
The 15 most advanced words in the video, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| technician noun | /tɛkˈnɪʃən/ | A person who studies or practises technology; an expert in a particular technology. |
| helpful adjective | /ˈhɛlp.fl̩/ | Furnishing help; giving aid; useful. |
| narrow adjective | /ˈnæɹəʊ/ | Having a small width; not wide; having opposite edges or sides that are close, especially by comparison to length or depth. |
| arrive verb | /əˈɹaɪv/ | To reach; to get to a certain place. |
| depend verb | /dɪˈpɛnd/ | To be contingent or conditioned; to have something as a necessary condition |
| apologize verb | /əˈpɑləˌd͡ʒaɪz/ | To make an apology or excuse; to acknowledge some fault or offense, with expression of regret for it, by way of amends |
| slot noun | /slɑt/ | A narrow depression, perforation, or aperture; especially, one for the reception of a piece fitting or sliding into it. |
| incorrectly adverb | /ˌɪnkəˈɹɛk(t).li/ | In an incorrect manner. |
| rebook verb | To book again. | |
| zero noun | /ˈzɪɹoʊ/ | The numeric symbol that represents the cardinal number zero. |
| suppose verb | /səˈpoʊz/ | To take for granted; to conclude, with less than absolute supporting data; to believe. |
| address noun | /əˈdɹɛs/ | A manner of speaking or writing to another; language, style. |
| yesterday noun | /ˈjɛstɹdeɪ/ | The day immediately before today; one day ago. |
| credit noun | /ˈkɹɛdɪt/ | Reliance on the truth of something said or done; faith; trust. |
| nobody noun | /ˈnoʊ.bə.di/ | A person dismissed as unimportant. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| show up verb | To appear, arrive, or attend, especially suddenly or erratically. |
Sentences worth repeating
Short, complete lines from the video that you can reuse in everyday conversation:
- How can I help?
- I'm really sorry to hear that.
- Let's get to the bottom of it.
- Could I have your account number, please?
- What time slots do you have?
Pronunciation to watch
The speaker uses 7 contractions and reduced forms, such as I'm, I've, can't. Say them the short way, as you hear them.
- Long words — get the stress right: apologize /əˈpɑləˌd͡ʒaɪz/, incorrectly /ˌɪnkəˈɹɛk(t).li/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like technician, helpful, narrow.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.