Shadowing Practice: How to Clean an Office Professionally | Real Training Example - Learn English Speaking with Video

hi guys okay

so today i'm going to show you guys how you're supposed to clean offices properly especially this one

that it's uh one of our offices dental office

so i'm going to give you guys show you exactly how you're supposed to do it

and you need to do it exactly as I do it.

The purpose of working to do cleaning, especially for our company, and one of the major mistakes

that most companies do is

that they focus too much on just getting the job done as fast as possible and just getting it done.

So they think, oh, as long as the trash is done, I'm going to do a quick pass on the floors

and a quick dusting and i'm done to the next job

and that's not the mentality you need to have

because the what needs to be in your mind every single

time you do a job is there needs to be no

complaints zero nothing we're gonna start having a very low tolerance and complaints

because we've just been having way too much it's it's taking

a lot of our a lot of our time we have lost customers

because of this and it's just not fair that

because the cleaners are just they think

that they just get a slap on the hand

and i think it's easy to just kind of like oh

oh i did this oh they're exaggerating you know they're being over picky

and no i don't care but ultimately the customer is right

so if you guys are getting complaints it's

because you must be doing something wrong when i clean a house

or when i clean an office i don't need complaints

when marney cleans an office he doesn't need complaints

so it needs to be like

that every time you need need to clean with a mindset

of thinking how am I going to do this as quick as possible

but as best as possible so there's no complaint

so there's no way this person is this office

or the people in this office are going to complain

so the first thing you do you I like to have always a a damp towel

and a dry towel the reason why the dry towel helps

because sometimes the damp towel is a little bit of like a streak

or wet mark the dry towel will help you dry it also the dry towel It's great magnetizing loose dust.

So both of them, they can assist each other really, really good.

For example, if you get close right here on this machine, if this was to be like quickly passed normally on a regular basis, you will never see dust.

But whoever's been cleaning this office has not been doing a good job.

And the person that I had in charge was just no longer with us.

He just does things in a hurry and a quickness

and he's just really worried about more focus on making sure

that he does the bare minimum

and never really focus on on making sure the job is done right that's the kind of person he is

and when he's no longer with so i always like to make sure

that there's no visible dust if there's any spots clean

that up that doesn't cost you i'm thinking more than a couple seconds you

when there's a clutter counters i do have i do have a rule with people to tell them

that they wouldn't really move stuff but if you can move just

and even at least a little bit as much as you can to make sure

that you capture most of the dust that's that's great because

if you don't get the dust that hides behind things little by little

that dust ends up building up and then it ends up being more

and more dust over time so you want to make sure

that you capture most of this dust not only so

that you do not complain but also so it doesn't build up on you

or the next person that has to you know pick up the slack

so i always like to make sure

that you know you start with one corner

and then make you all your way around

so in this case is this this little space

that i have right here so i'm going to

so this is a very cluttered office most of us are not the clutter but you still

want to make sure that you do the best job possible

so you don't really move a lot of things

but here's a monitor so i do like to clean the clean behind monitors

and they mentioned that want their windowsills done too

so i guess we have to clean a little bit you

just gotta squeeze in the towel where you can the cool thing about having a damn towel is

that you just kind of like you can just kind of like tap certain areas

and you can't really you know um have a lot of freedom to move the towel

and it will still uh it will still like grab grab

that that dust better than not touching it at all

so at least it does something you want to make sure that you just kind of like

get as much dust as possible and then

when you do a good cleaning

when you do a good cleaning um usually you're only going to have to go around it

because the dust the dust first falls in the front

and then little by little starts making its way inside things

so it doesn't go all the way in the back you

want to make sure you keep it up really good and it's going to never build up

like right here there's a lot of dust build up over

here i asked the last person to do a thorough dusting

and that person didn't they don't understand what thorough dusting is apparently to me it's common sense

but a lot of people to me is not

so back go right here the front monitors with a dry towel I always try to clean the keyboard,

tap them a little bit, put everything to the back like this leave all counters as you know

how you say it um as visible as possible just try to leave the counters free as much as possible

so it doesn't look cluttered always down the full thing like

this just a quick tap that's it it doesn't have to be too much

but also uh you don't have to skip it just to

be able to save time just do a good job you do a good job

and your focus you focus on not getting complaints you're gonna be able to have not only have your job

but we'll be able to pay you more over time

and you have a good job and this you're gonna be happy

and we're gonna be happy but when you don't do things right nobody's happy

I feel like I tried

but Jesus Christ

so I better I feel like it's better to tell people

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to tell people in advance ahead of time then once they commit the crime

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because then they feel like you're personally attacking them

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and they're like no that office i did everything they're being over dramatic and data

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everything as i'm grabbing things i'm like like i'm just pretty much grabbing the dust

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that it has over and i'm basically cleaning it as i'm moving the back quick tap right here

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that makes all the difference right here

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and i try to like they have a lot of bunch of stuff

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so i just put it all together from one side so it's out of my way

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okay so i always make sure that you check your towel when you use one side too much

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this if it looks dusty make sure to fold it correctly and then flip it to the other side

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the same with your just keep an eye on the on both towels and yeah that's pretty much it

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with everything i'm going to do one final pass to the front

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put this paper over here

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and then i'm going to do a quick pass on the chairs especially

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if it's a premium you don't have to do this every

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time maybe just like once a week just kind of check

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check the back of the chairs usually on the premium we

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do the back of the chairs for this office there is no premium day uh

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because they don't want to pay for it

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but um we try to at least kind of keep it up at least once

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if anything once a month and then uh

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so you have your trash usually we're going to talk about the trash later

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but usually most people start picking up the trash at the beginning get

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that out of the way and they start dusting some people start the dusting first

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so this here's another office this one it has a lot of stuff

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but again what i will do is just kind of go

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around things push things a little bit i always try to wipe this off too

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so it looks clean the mouse doesn't have any fingerprints

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but those things tell me people can tell the different

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and uh offices commercial commercial offices are the best kind of customers you can have

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because although the pay is not very high

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but it's simple it's consistent it's consistent you'll always have these hours to count on

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so you don't want to treat these customers bad.

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You want to make sure that they're always happy.

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They're more than happy.

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They will recommend us.

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They will, you know, refer us to other colleagues.

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So the more you can do, the better.

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I don't need to be watching you guys for you guys to feel like it matters.

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Like it matters because the customer will be able to tell how well you clean or how bad you clean.

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I can tell when you know how different the office looks

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when I clean them versus when the other cleaners clean them

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and it just looks like they have no care no interest for the job

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so how does that make me feel you know that

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that reflects on like the appreciation that I get

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so it's very important to every time I have a job

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I always give it my very best I didn't care

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if they notice if they didn't notice because I did a good job because it was the right thing to do

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I used to work at Marshalls

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and I used to be in charge of setting up the men's department and the toys department.

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And I always organized it really, really good.

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Never got any rewards, anything, any recognition over it.

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Because they were more focused on trying to get, you know, volume and trying to make me finish as fast as possible.

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Or they were more focused on the time.

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But to me, I did a good job that's what matters

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because whatever you do how you're doing this you do everything

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that's what you're gonna that's what you're gonna take to your

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next job what you learn as a as a your your work ethics basically okay

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so now this is one of the uh doctors uh doctor the i guess the

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examination room so i have some keyboards i always like to wipe those keyboards the counter

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you know you pick one thing wipe it down the chair the counter

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if you consistently remember to clean these things you're not going

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to have to clean every single one of these items every time

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but if you're keeping a knife for it you'll know

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when it's you know time to touch it up

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so especially the top of this for dental offices you want to do this every time on a standard

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or premium cleaning not on a basic basic it's very as usual they're very basic dusting to no dusting

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we have another dental office where like we only do the we only do dusting of their front room

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and we don't really do dusting of most areas uh the window sills you also have to clean it because

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yes dust falls over here and it will add up

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so a quick wipe down it's not gonna it's not gonna kill you

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so you do want to make sure that the time

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that you're here you make it worth it you make the customer happy

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if you the customer is not happy though they'll replace us they'll either replace us

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or when we need to raise the price they'll say no

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because we're like giving them you know mediocre mediocre service at best

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and why would they want to pay more

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and i cannot give you guys pay you guys more

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if you guys are not doing a good job and

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if the customer doesn't want to pay more okay i did all this

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so see how i did all the way around really quick that's it we're done how long did

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that take like two or three minutes yeah

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so it's nothing it's really quick and that's pretty much

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so on so forth and yeah just gotta go take right now until three minutes

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because the place is actually dustier than it's usual

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because i haven't been cleaning the right

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but on a regular basis i'll probably take you a minute

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or two minutes so now the next part is uh the trash one thing

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that will you know even if you do a good job with everything else

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that will raise red flags to to the clients to the people in the office

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that the the job is being sloppy or whatever is

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that you forget a trash bag a trash can do not

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forget trash cans double check your work always make sure

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that you check in every room stop being

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so focused on getting off on your problems at home

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or anything else

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and just focus on like i don't want this person to

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come to complain your focus needs to be you know you can listen to your music relax

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and be like i'm gonna do a good job

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because i'm not gonna get complaints today that's what it needs

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to be your focus every time i did i did work

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for any customer on these these have to also pay attention

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if there's any like empty boxes

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when you take those as well every time i did a

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job my only my only focus how do i make sure

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now once you get the job done in time this is this customer does not complain

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so that is the task

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and as you after a few days you're gonna get it it's gonna be very easy

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but if you start slacking up

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and start thinking about how can i cut corners it's not

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going to end up well i always try to wipe down the top of uh trash trash bags too uh

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if there's any things i like to wipe down the inside

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of the sinks too this thing looks it looks kind of gross nobody has touched

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that i usually kind of uh

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if it starts to look like this you kind of grab a little sponge

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and scrub it a little bit because it's looking kind of grimy

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just left us here so just kind of a quick wipe down so

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so it looks clean it looks like we know what we're

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doing like we're excellence cleaning pros we're not you know amateur cleaning maria spinning

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or none of that you're supposed to represent

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that it's supposed to be a skilled job not not a job

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that you know the homeless and the corners you get but you do want to make sure that you represent

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this top of this like nobody's been cleaning this like what the hell

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like yeah if i sell what attitude on this video it's

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because i really had it like i am

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so freaking done being extra nice to two people

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and then they kind of like still turn it on uh

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clean the office an office like this like that's clutter most

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of it i know this is kind of the worst example of an office no no office

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or this um are this messy not as messy

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but um this is a good example

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because even on a very messy office you can still get

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things done you know just think outside the box i'm going to do this right

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so now i'm going to use the cleaner towel to clean

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the inside of this disinfect a little bit we good

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and then is there any paper towels i'm gonna grab some paper towels from the other sink

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and then just two sandwiches here most offices that i would um

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that i would grab use from the for the first time the plans

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that will be new clients i always wanted

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that the previous cleaners would never clean the microwave guys like the top of the microwave would always be gross

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and that just shows

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that these people just don't know the first thing about you know proper cleaning

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and sanitation it's it's really embarrassing to be honest to hire cleaners

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that that clean like this is like dude you do any training whatsoever

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so when I take my time to train people and they're

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so clean like this it's imagine like it drives me crazy okay

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door doesn't even close

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so you want to make sure you clean that nicely try to get behind it possible and that's it

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And then everything else right here, for example, I would just go around.

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Especially if I'm short in time.

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If I'm short in time, then you do want to pay the most attention to the waiting room.

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It's kind of like the front of the store.

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It's what people will notice most.

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The first thing they notice is the waiting room.

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So you want to make sure this looks nice and clean.

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make sure to erase any any spills

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or any fingerprints very very good that's why it's really important

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that you're one of your towels it's it's damp like it's

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actually like it feels wet it doesn't just feel like slightly

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wet no it feels wet wet like you can it leaves like wet marks as you go in

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and then you dry it out with the dry mouth.

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Dry one. And then that's it.

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And also one thing you want to pay attention to is doors.

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This part right here, like where the fingerprints go, just make sure there's no fingerprints.

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Is it really good?

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This part, just pay attention to those little things.

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So there's never complaints you don't have to see it every time

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but if you're always focused on your job

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and your what you're doing you're gonna remember be like hey

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i haven't done this door in a couple weeks i'm gonna touch it up boom

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and people are gonna be happy right they're gonna notice they're

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gonna notice the difference of like like man this thing always seems really really good

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oh and now when there's a glass glass like doors

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or something like

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that you do want to spot clean it just make sure there's to erase any fingerprints once in a

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while you might have to do the whole thing but

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if every time you just touch it up should be more than enough

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the kids get in here and just make sure there's no fingerprints good

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and then you have the reception area the reception area of course no musicians don't have these gloves things that

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I'm not really good for anything.

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So, yeah, I just want to make sure there's no fingerprints.

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It's really quick.

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The quick pass is fast.

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If I'm doing it in a very short amount of time while I'm talking, you can do it in even less time if you're not talking.

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Definitely talking.

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Talking on the phone, which is not allowed, slows you down.

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Unless you've been doing this, as long as I've been doing it, where it's just like second nature to you.

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It's kind of like driving, being on the phone eventually.

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But have you ever been driving and you don't know where you're going and you're on the phone, you're like, fuck, I miss my ex, I don't know where I'm going.

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Yeah, it's because you don't know your route.

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So you have to know where you're going to be able to multitask.

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so now we're gonna do the vacuum and this vacuum it's special for floors

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that was a lot faster than your regular vacuum I don't know everything is heavy to me it's not

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that heavy at all especially you have it for like 20 minutes you're not gonna feel it um

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if you have a less time if you do things right

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so you turn on right here

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and usually has a really long cable as you can see right here

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that is only about like 10 or 15 pounds at the most

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so on back you don't feel it doesn't feel as bad

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so uh it has some long cable as you can see

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so what some people's people say will do is they either

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they have it kind of like it's usually it's usually tangled up like this

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or wrapped up like this this is how you wrap it

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up you want to make sure it doesn't get too tangled you want to make sure

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that it's nice circles this is it back

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so once you lose it up you kind of want to leave it like a little bit loose

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and you can either vacuum forward like this let's say

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that let's say

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that this is my this is my starting point right you can either start your starting point

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or end or or or the other way around we're like you either

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if i was to connect it over over there i'm going to start over there

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and move my way over here actually yeah you always want

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you do always want to start your starting point this moment you do want to connect it right here

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and then from here you move all the way back there

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or if you connect it there you move all the way back here

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so wherever the thing is connected that's where you're starting

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the most important thing is the edges you want to be

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good listen to the edges you go really far you can

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go really fast through the through the center through the hallways

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but the edge is the most important part

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because the center can always be like mop or dry mop

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but what where most of the dust it comes high is at the edges so

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Okay, another thing you wanna always keep in mind as well is

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that that's what you want to start wherever you connect the

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cable you want to don't look back you want to go forward away from the cable because

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if you were to go in the direction of the cable

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you'll be having a lot of built-up cables together like this

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it'll be on your way just make sure to be very careful

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so the cable doesn't start getting tangled you're not going towards the cable

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and when you're going forward just trying to make sure

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that you don't have to come back or turn back around

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so you don't encounter a situation where the cable gets on

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your way like it happened to me in this situation one

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thing you do want to pay really close attention to is the edges

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and the bottom of things like in this example the base of this chair

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under tables under desks all the corners cables all those things were all that's where all the dust

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and most of the dust bunnies built up

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so most of the cleaners like to focus just go around things

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and just focus on the center of hallways and whatnot

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but the actual real focus should be on the edges on

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the corners under under things where the cables are that's where the dust actually built up

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so it doesn't have to be perfect every single time but

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if you pay attention to these little edges you know every here

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and there you're gonna notice a difference and see how the dust

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and the dust bunnies will not never build up for you

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and you will have a clean nice easy to to do a floor and also the mopping will be easier to do.

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One final tip on the floors that you should always keep in mind.

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The more you focus on getting all the crumbs, dust, and hair off the floor, especially in the corners, the better your mopping will be.

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The corners are the biggest giveaway.

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That's where people notice dust bunnies, crumbs, and anything you missed while vacuuming.

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If you take the time to get every corner and edge clean, your mopping will go smoothly,

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The floors will look great and customers will see that you're a true professional who knows what they're doing.

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But if you vacuum carelessly, you'll just make more work for yourself.

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You'll end up with hairs and crumbs stuck to your mop and the results won't be as good.

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Do it right the first time and cleaning becomes second nature.

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Easier and faster every time.

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But if you try to cut corners, this is not the company for you.

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Now we'll go over the mopping procedure.

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Tell them, Jack.

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Tell them.

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One of the things we take a lot of pride in is our mopping system.

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We took the time to research and invest in the best flat mop on the market.

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One that grips microfiber towels perfectly.

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We also use a special type of thick, highly absorbent towel that works great on floors, soaking up water and grime efficiently.

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This system makes mopping extremely easy and straightforward.

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You don't have to carry a heavy bucket of water around, worry about spills, or risk damaging the floors.

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Instead, you simply grab the number of towels you'll need for that office, get them wet, add a little soap, and wring out the excess water.

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Just enough to leave them damp so they slide easily across the floors without leaving them overly wet.

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This dampness is perfect for lifting and absorbing grime stuck to the floor.

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Once you feel the towel getting dry, just flip it or switch to a fresh one.

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We also recommend using a spray bottle to lightly mist the floor or towel if it starts drying out, especially if you want to use both sides of each towel.

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What's great about this method is that you can always see how dirty the towels are getting.

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When they look too dark, you know it's time to flip or change them, so you're actually removing dirt, not just moving it around like with a traditional bucket mop.

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With bucket mops, you never really know if the floors are getting clean, Plus, they tend to splash dirty water onto baseboards and furniture,

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leaving dark marks that make offices look grimy over time.

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Our mopping method is clean, simple, and efficient.

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There's no need to wring out dirty water or handle heavy soaked mops.

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You just switch out the towels as needed, store the used ones in a bag for washing and disinfecting later, and you're good to go.

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Our system is also much easier on your back.

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You'll never have to worry about back pain from mopping the way we teach you.

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Our flat mops are lightweight, and our technique not only lifts grime effectively, but also protects your body from strain.

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A few final tips.

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Never forget the edges.

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One thing we What we love about this mop is its slim design.

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It fits easily into tight spaces.

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Make sure to reach under desks and into corners.

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Just one pass is usually enough to remove any dust or build up.

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For the rest of the floors and hallways, simply mop in the direction we demonstrate in this video

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and you'll see how quick and easy it is to get these floors spotless.

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I do tend to mop side to side because it's just kind of easier because I'm on my way out.

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Other than that, usually I just mop forward like this.

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The towel starts being dry.

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We spray a little more.

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It's important to have a belt with you.

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I didn't bring it today.

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We have come too much to prepare.

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But it's important to have a belt.

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And usually on the other van, which I was usually not working.

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So you do want to make sure that you mop in the direction of the floor.

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So you have more grip of the grind.

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the more wetter the towel is the more grind you're going to be able to loosen up

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and really like grip it

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so what this towel is doing the great thing about these flat towels look we literally just flipped it

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and it was this dirty i mean that floor was like that

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that dirty this office should be getting clean every day it's

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not gonna pay every day therefore we need to pay extra attention to the floors

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so what this what the cool thing about this this type of mop

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which is a flat and very sturdy model

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and we're doing a microfiber use my car towels is that when you do this pressure

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into like the floor like this you are grabbing the grind

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that is you know from our shoes all the grime

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and dirt and soil that is stuck to the floor

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and you're losing it up with the water

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and removing it at the same time

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and that's what makes the floors you know cleaner than the regular bucket mouth

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that just kind of moves the grime around

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and just kind of stop leaving like 50 percent of it there um

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so and they have to do like over passes over and over

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and over again most people end up still using a microfiber

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towel after not being lost everything at least the time

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but that's basically what you want to do always check your towels especially

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if you feel like it gets dry

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if anything starts getting like let's say you mop one room

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and then after a room or two you're especially the mop didn't feel like, ugh, like harder to move, that means your towel is dry.

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And if your towel got dry right away, most likely your towel is dirty.

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So you want to flip it, get it wet and flip it or get a new towel.

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It's very important.

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One important thing to always remember is how you wrap up the vacuum's power cable, especially these long, heavy-duty ones.

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If you don't wrap it correctly, it can start twisting over time until it's almost impossible to untangle.

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This can damage the cable, cause it to tear, or even create a fire risk and damage the vacuum's motor.

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So always take a moment to untangle the cord and stretch it out a bit before wrapping it up.

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Make sure there are no tight twists and fold it in the same direction we're showing in this video.

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This keeps the cable in good shape and the vacuum working safely and properly every time.

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The cable starts getting more tangled, more tangled.

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and then it's just getting messed up and these cables are expensive

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and you have to replace them okay

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so definitely this office for example it should take you two hours

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so you do want to be mindful of the time as

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much as you want to be mindful of doing a good job

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so that's when you got to focus on what are the important areas

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that are like as long as i get this area done

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right the other areas i can you know go very lightly today we went a lot further

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because there was a of build up dust

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because the other person has been doing things with the proper standard procedure

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so it's very important to put timers

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so for example the trash in an office like this should

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take you more than 10-15 minutes you want to put a timer for either 10

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or 15 minutes so you know that it's like once

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that time is over you're either taking too long

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if you're not done or you need to wrap it up you need to hurry up

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and go on to the next thing the floor is probably what should take you the longest time

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so vacuuming back is probably gonna take you 20 to 30 minutes max

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and then mopping is going to take you like another you can take you like 20 minutes on average

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if you do it right you're not rushing

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but also you know you're being like you're not you know

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going like for example under desk one pass is good enough

456

most people are not like stepping on it as the most uh areas

457

that can probably take you a little longer on the hallways the hallways

458

so you want to make sure you take the time for

459

that don't waste too much time with the dry towel

460

because the sooner you change your towel the faster your mop will be able to move

461

and the cleaner the floor will be

462

so definitely make sure to keep an eye on the towel have maybe a couple towels wet ready to go

463

so you're just kind of like already saving time by just boom boom boom flip it the way

464

that i show you how to change the towel where you hold them up straight like this

465

if you hold them up straight like this this will be

466

the fastest way to switch the towel um some of the

467

guys like to do it on the floor i think they're stupid

468

because first of all they're not really they they they're messing up their back

469

and they're not really making sure the towel is straight the towel is straight

470

when you do it standing up i can tie the towel i make sure the towel is straight

471

so i first i'll fold it

472

fold it about 75 percent like this so

473

that i can grip the back

474

so this is going to be the front part this is

475

going to be the back part going on the mop

476

so i pull them up straight like this i put it

477

like this i just put enough space for the teeth to grip on this

478

and i these corners i'm holding them with my two fingers i'll put it a finger here

479

and the other fingers like this

480

so they can snap and grab really good

481

so now right here i'm going to do the pull

482

so i flip it over i grab it like this i

483

pull it for first of all like you should put like down like this

484

and then i flip it like this and then i open this

485

or something's already open i open it

486

and i just make sure it is very firm

487

and i snap it and you have a firm towel

488

when you do it right

489

when you do it like this your towel is never going to come off

490

and it's going to have a good grip

491

and it's going to be like the best way you can do the the the floors

492

if you do things right everything is going to come out right

493

if you do things sloppy ordinary however you're going to be kind of encountering a lot of little issues

494

so do it the way we do it

495

and you're going to have like a streamlined cleaning

496

which is the most important thing and then

497

when it comes to dusting just make sure you get you

498

know obviously the most obvious areas move a few things

499

but focus on the main counters

500

which is the the law usually the lobbies the main the main front desk the manager's desk

501

and then everything else usually is secondary in this case like

502

the like the dentist's office obviously the sink areas are important

503

and then like the visitors area just a quick like boom

504

boom boom boom boom boom boom boom at the top of all the the revisited

505

because usually it's not a lot of dives

506

that builds up it's going to be noticeable if the towel just kind of like

507

immediately touches it that will be enough to keep up the build up

508

which is the important thing everything else is more like

509

that like it has to look like a smooth like there's

510

more traffic in other areas those areas you don't have to waste a lot of time on

511

that just focus on like what's the most important areas where customers are going to most likely look

512

and that's what you need well that's what your focus needs to be

513

and then put a timer for like eight so

514

if there's like let's say five rooms each room should take you like two minutes

515

if you focus if you're like boom boom boom

516

if you're not focusing not on the phone not on anything

517

else you can do it do it fast those five rooms shouldn't take you more than 10 minutes

518

so it's it's and i even think that's a lot so

519

if you're focusing you can get that thing done good

520

and fast very very important and then obviously

521

if there's monitors at the back of the monitors it might add up a little a tiny bit

522

but you can get it done fast if you're always doing it consistently the same way so those are my tips Ooh.

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Vocabulary and speaking notes for this lesson

This B1 speaking lesson is built on the video “How to Clean an Office Professionally”. The speaker keeps coming back to these words: towel, clean, dust. This video has 522 sentences and 6363 words to shadow. The speech runs for 35:39. The speaker talks at a natural 178 words per minute, close to everyday conversation. 87% of the words are among the 3,000 most common in English, so the vocabulary is easy to follow.

Key vocabulary in this video

The 15 most advanced words in the video, with pronunciation and meaning:

Word	Pronunciation	Meaning
towel noun	/ˈtaʊ̯əl/	A cloth used for wiping, especially one used for drying anything wet, such as a person after a bath.
mop noun	/mɑp/	An implement for washing floors or similar, made of a piece of cloth, or a collection of thrums, or coarse yarn, fastened to a handle.
flip verb	/flɪp/	To throw so as to turn over.
complaint noun	/kəmˈpleɪnt/	The act of complaining.
vacuum noun	/ˈvæ.kjuːm/	A region of space that contains no matter.
fingerprint noun	/ˈfɪŋɡɚˌpɹɪnt/	The natural pattern of ridges on the tips of human fingers, unique to each individual.
wipe verb	/waɪp/	To move an object over, maintaining contact, with the intention of removing some substance from the surface. (Compare rub.)
wrap verb	/ɹæp/	To enclose (an object) completely in any flexible, thin material such as fabric or paper.
clutter noun	/ˈklʌtɚ/	A confused disordered jumble of things.
grime noun	/ɡɹaɪm/	Dirt, grease, soot, etc. that is ingrained and difficult to remove.
tangle verb	/ˈtæŋ.ɡəl/	To mix together or intertwine.
hallway noun	/ˈhɔlˌweɪ/	A corridor in a building that connects rooms.
cleaner noun	/ˈkli.nɚ/	A person whose occupation is to clean things, especially rooms, floors, and windows.
grip noun	/ˈɡɹɪp/	A hold or way of holding, particularly with the hand.
damp adjective	/ˈdæmp/	In a state between dry and wet; moderately wet; moist.

Phrasal verbs you will hear

Word	Meaning
build up verb	To erect; to construct.
end up verb	To bring to a conclusion.
wipe down verb	To clean the exterior surface of an object, from top to bottom, typically by hand using a damp dishcloth or other cleaning cloth.
go around verb	To move or spread from person to person.
add up verb	To take the sum of; to total.
mess up verb	To make a mess of; to untidy, disorder, soil, or muss.
pick up verb	To lift; to grasp and raise.
come back verb	To return to a place.

Sentences worth repeating

Short, complete lines from the video that you can reuse in everyday conversation:

You want to make sure that they're always happy.
Especially if I'm short in time.
I'm not really good for anything.
It's important to have a belt with you.
I didn't bring it today.

Grammar in this video

The structures the speaker uses most, with the exact words from the video:

Structure	In the video
Present perfect continuous have/has been + -ing — an action that started earlier and is still going on	we've just been having · has not been doing · haven't been cleaning
Conditional sentences if + clause, will/would + verb — a condition and its result	if you vacuum carelessly, you'll just
“Used to” used to + verb — a past habit or state that is no longer true	used to work · used to be
Passive voice be + past participle — the focus is on what happens, not who does it	is done · is not allowed · is connected

Pronunciation to watch

The speaker uses 201 contractions and reduced forms, such as you're, I'm, don't. Say them the short way, as you hear them.

The “th” sounds: thorough /ˈθʌɹoʊ/, smoothly /ˈsmuːðli/, ethics /ˈɛθ.ɪks/
The “sh” and “zh” sounds: reception /ɹɪˈsɛp.ʃn̩/, sanitation /ˌsænɪˈteɪʃən/, splash /splæʃ/, musician /mjuˈzɪʃən/, appreciation /əˌpɹiː.ʃiˈeɪ.ʃən/
Long words — get the stress right: mediocre /ˌmidiˈoʊkəɹ/, consistently /kənˈsɪstəntli/, sanitation /ˌsænɪˈteɪʃən/, mentality /mɛnˈtæləti/, whatsoever /ˌ(h)wʌtsoʊˈɛvɚ/

How to practise with this video

Listen to the whole video once without speaking and note the words you do not know.
Start at 0.75× speed, shadow it sentence by sentence, then go back to normal speed once it feels easy.
Record yourself and compare with the original, paying attention to words like towel, mop, flip.

What is the Shadowing Technique?

Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.

Shadowing technique: read the full step-by-step guide →

Shadowing Practice: How to Clean an Office Professionally | Real Training Example - Learn English Speaking with Video

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