Shadowing Practice: Lost Luggage: Complaining Firmly but Politely - Learn English Speaking with Video
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25 sentences
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1
Good evening. How can I help you?
2
My suitcase never came out on the carousel.
3
I've been waiting for well over an hour.
4
I'm sorry to hear that. May I see your baggage tag?
5
Here you go. It was a connecting flight via Frankfurt.
6
Right, it looks like it was left behind in Frankfurt.
7
It should be on tomorrow afternoon's flight.
8
Tomorrow afternoon? I have a conference first thing tomorrow.
9
Everything I need for my presentation is in that case.
10
I completely understand how inconvenient this is.
11
With respect, inconvenient is something of an understatement.
12
I'm not blaming you personally, but this needs sorting out.
13
What exactly are you able to offer me tonight?
14
We can cover reasonable expenses for essential items.
15
Toiletries, a change of clothes, that kind of thing.
16
Does reasonable extend to a suit for tomorrow's meeting?
17
Given the circumstances, I'd say that's justifiable.
18
Just make sure you keep every single receipt.
19
And is there a daily limit I should be aware of?
20
A hundred and fifty euros, but I'll make a note on your file.
21
Could you have the bag couriered straight to my hotel?
22
Absolutely. We'll deliver it as soon as it lands.
23
Here's your reference number. You can track it online.
24
Thank you. I appreciate you going the extra mile.
25
Not at all. Again, I'm sorry for the hassle.
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Vocabulary and speaking notes for this lesson
This video has 25 sentences and 225 words to shadow. The speech runs for 1:34. The speaker talks at a steady 144 words per minute, a comfortable pace for shadowing. Only 81% of the words are among the 3,000 most common in English, so the vocabulary is demanding.
Key vocabulary in this video
15 words from the video worth learning, with pronunciation and meaning:
| Word | Pronunciation | Meaning |
|---|---|---|
| connect verb | /kəˈnɛkt/ | To join (to another object): to attach, or to be intended to attach or capable of attaching, to another object. |
| extend verb | /ɛkˈstɛnd/ | To increase in extent. |
| presentation noun | /ˌpɹɛzn̩ˈteɪʃn̩/ | The act of presenting, or something presented. |
| fifty noun | /ˈfɪfti/ | A banknote or coin with a denomination of 50. |
| expense noun | /ɪkˈspɛns/ | A spending or consuming, often a disbursement of funds. |
| euro noun | /ˈjʊɹoʊ/ | The currency unit of the European Monetary Union. Symbol: € |
| cloth noun | /klɒθ/ | A fabric, usually made of woven, knitted, or felted fibres or filaments, such as used in dressing, decorating, cleaning or other practical use. Sometimes… |
| receipt noun | /ɹɪˈsiːt/ | The act of receiving, or the fact of having been received. |
| courier noun | /ˈkʊɹ.i.ɚ/ | A person who delivers messages. |
| circumstance noun | /ˈsɝ.kəmˌstæns/ | Something which is related to, or in some way affects, a fact or event. |
| hassle noun | /ˈhæsl̩/ | Trouble, bother, unwanted annoyances or problems. |
| suitcase noun | /ˈsutkeɪs/ | A large (usually rectangular) piece of luggage used for carrying clothes, and sometimes suits, when travelling. |
| inconvenient adjective | /ˌɪn.kənˈviːni.ənt/ | not convenient |
| carousel noun | /ˌkæɹəˈsɛl/ | A pleasure ride, typically found at amusement parks and fairs and accompanied by music, consisting of a slowly revolving circular platform on which are fixed… |
| justifiable adjective | That can be justified. |
Phrasal verbs you will hear
| Word | Meaning |
|---|---|
| sort out verb | To clarify by reviewing mentally. |
Pronunciation to watch
The speaker uses 7 contractions and reduced forms, such as I'm, I'd, I'll. Say them the short way, as you hear them.
- Long words — get the stress right: inconvenient /ˌɪn.kənˈviːni.ənt/, understatement /ˌʌndɚˈsteɪtmənt/
How to practise with this video
- Listen to the whole video once without speaking and note the words you do not know.
- Shadow it sentence by sentence at normal speed, repeating each one until your rhythm matches the speaker.
- Record yourself and compare with the original, paying attention to words like connect, extend, presentation.
What is the Shadowing Technique?
Shadowing is a science-backed language learning technique originally developed for professional interpreter training and popularized by polyglot Dr. Alexander Arguelles. The method is simple but powerful: you listen to native English audio and immediately repeat it out loud — like a shadow following the speaker with just a 1–2 second delay. Unlike passive listening or grammar drills, shadowing forces your brain and mouth muscles to simultaneously process and reproduce real speech patterns. Research shows it significantly improves pronunciation accuracy, intonation, rhythm, connected speech, listening comprehension, and speaking fluency — making it one of the most effective methods for IELTS Speaking preparation and real-world English communication.