Prática de Shadowing: [Business English] ENGLISH FOR HUMAN RESOURCES (1) - Aprenda a falar inglês com vídeo

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Express Series English for Human Resources by Pat Pledger Unit 1 Exercise 10
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Good morning, David.
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How was your weekend?
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Excellent, thanks.
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Too short, though.
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Yes, I know what you mean.
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Can we just have a word about the search for the personnel officer in Madrid?
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I know that it's your responsibility, but I'd like to be up to date on what's happening.
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Well, the job description and person specification have both been finalised and cleared with Francisco Menendez in Madrid.
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We're looking for someone with two to five years generalist HR experience, either an HR qualification or a degree,
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and last but not least, they must have high-level English skills.
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So where are you planning to advertise?
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Well, firstly on our European intranet, although I don't think there's much chance of finding anybody in-house or in the European offices.
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Not sure I agree with you there.
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Don't forget, we took on a lot of employees with the merger in 2002.
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There might be some human resources potential there.
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Yes, you have a point there.
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Then I thought I'd put the vacancy with a couple of HR specialist recruitment consultancies which operate across Europe.
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OK.
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What about an ad in the Spanish HR trade paper?
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They have a monthly magazine, don't they?
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Yes, but there are very few job ads in there.
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I'll look into it, though.
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And where are you going to interview?
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Well, I thought I'd offer interviews in the UK and Madrid, if that's OK.
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It's important that Francisco Menendez is involved.
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As the general manager, he and the personnel officer will need to work together closely on the future recruitment campaign in Madrid.
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Yes, good idea.
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Well, David, I can see you've got it all under control.
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Just keep me posted, please.
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No problem.
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Oh, sorry, I've got to run.
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I have a meeting about disciplinary procedures in about five minutes.
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Oh, and by the way, I'll be back in the office again on Thursday, so perhaps we can talk again then.
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Unit 2, Exercise 11.
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I think that fills you in on the requirements of the job.
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So, could you tell me about your experience as a team leader in your present job?
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Yes, I've been with my present company for five years.
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I started as a member of the call centre and was promoted to a team leader two years ago.
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I'm one of eight team leaders and we cover two shifts seven days a week.
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Could you explain what that involves?
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Yes, I'm responsible for ten call centre operators and I report to the call centre's supervisor.
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As you can see from my CV, I also did customer service in a production company for six years before that.
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Could you outline some of the problems you've had to deal with since you became a team leader?
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Well, they relate mainly to difficult customers and to one or two negative relationships in the group.
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Could you enlarge on that?
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As far as staff relationships are concerned, if the problem is not solved by discussion and liaison within the team,
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then we can usually move people to another team.
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The team leaders meet weekly to discuss the overall situation,
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situation and we operate a very flexible call centre where the staff can move around different sections to gain more experience.
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And how do you go about dealing with difficult customers or with customers who have a complaint?
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We have a directive that says
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that a customer who is not happy about something should be transferred to a team leader immediately.
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It's one of our specific responsibilities.
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Otherwise my staff are instructed to tell the customer that I I will call them back as soon as possible.
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If I'm not there, then another team leader deals with it.
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What aspect of your job do you like best, Melanie?
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I particularly enjoy dealing with customers.
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I think I have an ability to build a good rapport with people on the telephone, and I believe I am good at it.
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Why do you want to leave your present job?
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Part of the call centre is being transferred to another location in the south.
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my partner has a good job in this area
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and we have two children at school I don't really want
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to move at this time although my company did ask me if I would like to relocate I see thank you.
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As you know, the next part of the interview process would be an assessment centre.
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Unit 2.
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Output.
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1. It is not relevant to ask someone's age.
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You can work it out roughly from their CV.
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And anyway, the important thing is whether or not they have the ability to do the job, not how old they are.
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Yes, I totally agree, and older people have a lot of experience and knowledge to offer.
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Plus, they are often better employees than their younger colleagues.
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They're more reliable and take less time off work.
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I'm afraid I can't agree with you on that.
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Older people are not as flexible, they expect higher salaries, and they get sick a lot.
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And they have trouble fitting into a young team.
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Companies want younger employees who can bring in fresh ideas and are not so expensive.
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4. You can't run a company efficiently with young, inexperienced people.
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You need to retain older managers to train the younger ones, and you have to organise effective succession planning in a company.
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There should be capacity for a broad age range and diverse experience in all areas of the business.
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5. I think laws on age discrimination are wrong.
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Why should the government be able to tell us who to hire?
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Only the companies know which people are right or wrong for the job.
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The government shouldn't tell us how to run our business.
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Unit 3, Exercise 1 We'd like to tell you something about conditions of employment.
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Of course, they'll also be described in the Contract of Employment and the Company Handbook, as well as in the Offer Letter.
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Some employment procedures are different from those in France, Marion, but there is generally more flexibility here, I think.
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Please ask about anything you are not sure of.
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So, let's start with your hours.
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Normal working hours are 9 to 6 Monday to Friday, with an hour for lunch.
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We currently operate a 40-hour week plus lunches.
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I'm afraid we don't operate flexi-time yet, and there may be overtime during busy periods this is either paid
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or given as time off in lieu I see by the
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way we are currently looking at more flexible working arrangements for our employees
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but that's still in the future okay could you tell me what happens
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if I'm ill we pay for the first 12 weeks of sickness
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and operate a company permanent health insurance scheme
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which continues to pay you after that
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if you're real Marion we expect you to phone in as
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early as possible on the first day to tell us
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and then to keep us informed after
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that yes that's clear could you tell me something about the
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holiday allowance your annual paid holiday is 20 rising to 25
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after two years service you must clear dates first with your
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department head of course I have a week's holiday booked in two months time will you honor this I'm sure
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that won't be a problem as it's only a week we
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can discuss it in detail later great would it be possible
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to see the contract yes of course one will be sent
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with the offer letter we'll be taking up references with your previous and present employer.
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I know in France you would normally include references with your application, but as you know, here in the UK, we prefer to apply for references ourselves,
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which is why we'll make the offer of employment subject to satisfactory reference.
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Yes, I understand.
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I've given details of my referees on the application form.
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My present employer in Marseille knows I'm leaving, so you can go ahead and contact them.
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I'll tell them to expect a letter from you.
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Well, thanks, Marion.
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I hope you'll be joining us soon and look forward to welcoming you to the department.
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Maybe you'd like to meet some of the team over a bite of lunch?
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We'll all be going to the canteen in around fifteen minutes.
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That sounds nice.
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Thanks.
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Yes.
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Well, I'll leave Chiara to look after you, Marion.
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We'll get the offer letter, contract and handbook in the post within the next 24 hours.
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Could you please let us know if you want to accept the job offer by the beginning of next week?
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Right.
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Thank you both very much.
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I feel very positive about everything.

Sobre Esta Lição

Nesta lição, você terá a oportunidade de praticar o inglês voltado para Recursos Humanos, focando em conversas comuns que ocorrem em ambientes de trabalho. Através de trechos do diálogo, você aprenderá vocabulário essencial e expressões úteis para entrevistas e discussões sobre recrutamento. Destacar-se nessas interações é fundamental para melhorar sua prática de conversação em inglês e a fluência em um contexto profissional.

Vocabulário e Frases-Chave

  • Job description - descrição do trabalho
  • Personnel officer - responsável de pessoal
  • HR experience - experiência em Recursos Humanos
  • Team leader - líder de equipe
  • Negative relationships - relacionamentos negativos
  • Interview - entrevista
  • Recruitment campaign - campanha de recrutamento
  • Call centre operators - operadores de call center

Dicas de Prática

Durante a prática de shadowing, é essencial acompanhar o ritmo e o tom do falante para aprimorar suas habilidades orais. Ouça cada segmento do diálogo e faça uma shadow speech seguindo a entonação e a velocidade do áudio. Uma boa estratégia é dividir o vídeo em partes menores, repetindo cada parte várias vezes antes de passar para a próxima. Isso ajuda a internalizar o vocabulário e as estruturas frasais. O shadow speak deve ser utilizado para criar um ambiente de aprendizagem mais imersivo, permitindo que você desenvolva a fluência de maneira mais natural. Não se esqueça de praticar em um shadowing site ou espaço de aprendizado que permita gravar sua voz e comparar com o original. Essa técnica é especialmente útil em contextos de trabalho, onde a comunicação clara é vital.

O que é a Técnica de Shadowing?

Shadowing é uma técnica de aprendizado de idiomas com base científica, originalmente desenvolvida para o treinamento de intérpretes profissionais. O método é simples, mas poderoso: você ouve áudio em inglês nativo e repete imediatamente em voz alta — como uma sombra seguindo o falante com 1-2 segundos de atraso. Pesquisas mostram melhora significativa na precisão da pronúncia, entonação, ritmo, sons conectados, compreensão auditiva e fluência na fala.